WE put up with some poor customer service us the public, don’t we? But it’s made worse when a company cannot accept its faults.

For instance, I had been trying to get details of a transaction on my credit card that the fraud department of the company had alerted me to.

I have been trying for several months and still no satisfaction, but during the exchanges I was sent the user name and registered email of another customer.

I obviously advised them of the error and they apologised. Then in May this year a senior member of the same company said on TV while appearing on a consumer programme dealing with a fraud against the public using supposedly secure data, “We can’t say how they got hold of the data”. Hello! Perhaps the same way I got someone else’s?

TERRY JERRARD, Slades Farm Road, Bournemouth