MY husband and I recently visited the Transportation Services office at St John’s House in Poole as we have been having trouble with our bus pass, (it was not scanning).

I would just like to say what a pleasure it was to receive such excellent service, such a rarity these days.

The lady we saw was pleasant and efficient and both my husband and I walked out with new passes in the blinking of an eye.

Thank you for reminding me how it used to be in the good old days.

MARGARET PRICE, Highwood Road, Poole