A CARE watchdog has highlighted failings at a second nursing home owned by former AFC Bournemouth chairman Abdul Jaffer.

Inspectors decided to take enforcement action in three areas after visiting the Marlborough House nursing home in Parkstone and concluding it failed five out of the seven standards assessed.

It follows a damning report for the Avalon nursing home in Branksome Park, which is also owned by businessman Mr Jaffer.

Marlborough House has been visited three times this year by the Care Quality Commission. The latest inspection, carried out in September, resulted in the home meeting two standards but failing five, with the result that enforcement action was taken in three areas – respecting and involving people who use services, the care and welfare of people who use services and meeting nutritional needs.

Among the criticisms highlighted by the CQC were: n A list containing people’s personal information was written on a blue paper towel in a communal lounge.

- Some staff were hurried which put residents at risk of harm. In one instance inspectors saw a resident in a wheelchair knocked into three times without any acknowledgement or apology.

- A person listed as needing help with oral care did not appear to have had their teeth brushed since April. Another resident who required a cream applied to their scalp appeared not to have had this treatment.

- Not all residents were supported to eat or drink sufficient amounts. One resident was given a hot drink at 10am but not helped to drink for five hours while another person struggled to eat food from an unsuitable bowl for 20 minutes, despite staff being present.

- Some medical records contained inaccuracies, inconsistencies and omissions.

Mr Jaffer said they had already addressed many of the issues raised in the CQC report: “Feedback so far is that the standards have already been raised and you can be assured we will continue to make further improvements,” he said.

“We can also confirm we have improved our management infrastructure. We now have a clinical consultant, a clinical compliance manager and an NVQ trainer, all of whom are actively improving compliance to the required standards.

“We have a commitment to this community, to our service users, their relatives and to our staff to ensure we achieve the best outcome for all.”