Experiencing Freeview interference? It's probably the new 4G signal

4G: great for phones but it may be ruining your Freeview signal

4G: great for phones but it may be ruining your Freeview signal

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NEW 4G services in Bournemouth and Poole could disrupt Freeview TV for householders in the area, residents have been told.

The warning has been issued by not-for-profit organisation, at800, who says the new masts could disrupt some Freeview TV received through an aerial.

And nearly 600 calls have already been made from residents in the area.

Because some 4G signals operate at 800MHz; adjacent to frequencies used by Freeview, TVs and set-top boxemay suffer a loss of sound, blocky images or loss of some or all channels.

Ben Roome, CEO of at800 said: "New 4G mobile masts are bringing mobile broadband to Bournemouth and Poole, but they do have the potential to disrupt TV reception for some households.

“We're already helping viewers in the area and continue to offer support. We want to ensure that people know it's our role to fix any disruption to Freeview due to 4G at 800 MHz and that there's no charge for our support."

To date, at800 has dealt with 588 calls from Poole and Bournemouth viewers and is already arranging for its installers to visit households.

With more 4G masts due to go live, any viewers who experience new disruption to Freeview should contact at800 on 0333 31 31 800, 0808 13 13 800 or via at800.tv.

If a viewer lives in a house with its own aerial, does not have satellite or cable television and 4G at 800 MHz is diagnosed as causing disruption to Freeview, at800 will restore their television service to its previous quality.

An accredited installer will visit the viewer's home, check the cause and fit an approved filter to the TV system, at no cost to the viewer. In most cases, disruption will be fixed by an at800 filter.

For more information, visit at800.tv.

Comments (19)

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3:51pm Wed 30 Jul 14

BIGTONE says...

Typical Government hash up and greed.
Trying to fit as many frequencies into a narrow band as they can, to raise more money on the frequency sell off.
Typical Government hash up and greed. Trying to fit as many frequencies into a narrow band as they can, to raise more money on the frequency sell off. BIGTONE
  • Score: 12

4:12pm Wed 30 Jul 14

Linz69 says...

How about those who live in apartment blocks with a shared aerial?
How about those who live in apartment blocks with a shared aerial? Linz69
  • Score: 8

4:29pm Wed 30 Jul 14

Huey says...

And this is progress...?
And this is progress...? Huey
  • Score: 9

5:00pm Wed 30 Jul 14

Tripod says...

Not really a 4G issue, it's more to do with Freeview receivers using cheap filters that don't cut-off where they should; the issue was known/predicted when 4G was first proposed (years back).
Not really a 4G issue, it's more to do with Freeview receivers using cheap filters that don't cut-off where they should; the issue was known/predicted when 4G was first proposed (years back). Tripod
  • Score: 11

5:01pm Wed 30 Jul 14

bobthedestroyer says...

Why haven't these people signed up to Sky or Virgin. You still get sh*t TV but at least you get pay through the nose for it. As a previous commentor has said another Government hash job (any party seems to be inept) surely this would have been obvious or was it best ignored?
Why haven't these people signed up to Sky or Virgin. You still get sh*t TV but at least you get pay through the nose for it. As a previous commentor has said another Government hash job (any party seems to be inept) surely this would have been obvious or was it best ignored? bobthedestroyer
  • Score: -7

5:18pm Wed 30 Jul 14

graham241060 says...

Linz69 wrote:
How about those who live in apartment blocks with a shared aerial?
simple ... fit the filter before the amplifier.
[quote][p][bold]Linz69[/bold] wrote: How about those who live in apartment blocks with a shared aerial?[/p][/quote]simple ... fit the filter before the amplifier. graham241060
  • Score: 8

5:20pm Wed 30 Jul 14

Townee says...

What happens if you have more than one tv and each has it's own tv Ariel ? Will they supply more than one filter?
What happens if you have more than one tv and each has it's own tv Ariel ? Will they supply more than one filter? Townee
  • Score: 4

5:56pm Wed 30 Jul 14

Telscombe Cliffy says...

Back in the 80's we used to fit filters to stop CB radio interference and also there was a radar station on the Isle of Wight which broadcast on Channel 36 on the old analogue system that broke through on most video /TV links which were often pre set to ch36. A notch filter would do it in the aerial lead or retuning the video output frequency away from 36 would get rid of that one. Back in the 60' s and before, the trolley buses of Bournemouth could cause a bit of interference too if you lived on a route and especially if your TV was a 405 line one. --Different problems for different eras.
Back in the 80's we used to fit filters to stop CB radio interference and also there was a radar station on the Isle of Wight which broadcast on Channel 36 on the old analogue system that broke through on most video /TV links which were often pre set to ch36. A notch filter would do it in the aerial lead or retuning the video output frequency away from 36 would get rid of that one. Back in the 60' s and before, the trolley buses of Bournemouth could cause a bit of interference too if you lived on a route and especially if your TV was a 405 line one. --Different problems for different eras. Telscombe Cliffy
  • Score: 11

6:04pm Wed 30 Jul 14

Sir Cliff Topp says...

I've lost 'Dave' and a few others over the past year.

I do miss the Top Gear 2003 episodes, and Mock The Week 2007 when Frankie Boyle was still on it.
I've lost 'Dave' and a few others over the past year. I do miss the Top Gear 2003 episodes, and Mock The Week 2007 when Frankie Boyle was still on it. Sir Cliff Topp
  • Score: 0

9:16pm Wed 30 Jul 14

funkyferret says...

Huey wrote:
And this is progress...?
Yes.
I used to have to wait for ages to get a poor signal. Now I don't get one almost instantly!
[quote][p][bold]Huey[/bold] wrote: And this is progress...?[/p][/quote]Yes. I used to have to wait for ages to get a poor signal. Now I don't get one almost instantly! funkyferret
  • Score: 4

9:59pm Wed 30 Jul 14

graham241060 says...

Telscombe Cliffy wrote:
Back in the 80's we used to fit filters to stop CB radio interference and also there was a radar station on the Isle of Wight which broadcast on Channel 36 on the old analogue system that broke through on most video /TV links which were often pre set to ch36. A notch filter would do it in the aerial lead or retuning the video output frequency away from 36 would get rid of that one. Back in the 60' s and before, the trolley buses of Bournemouth could cause a bit of interference too if you lived on a route and especially if your TV was a 405 line one. --Different problems for different eras.
ha ha that takes me back ... I remember that radar blip every 16 seconds or so :-)
[quote][p][bold]Telscombe Cliffy[/bold] wrote: Back in the 80's we used to fit filters to stop CB radio interference and also there was a radar station on the Isle of Wight which broadcast on Channel 36 on the old analogue system that broke through on most video /TV links which were often pre set to ch36. A notch filter would do it in the aerial lead or retuning the video output frequency away from 36 would get rid of that one. Back in the 60' s and before, the trolley buses of Bournemouth could cause a bit of interference too if you lived on a route and especially if your TV was a 405 line one. --Different problems for different eras.[/p][/quote]ha ha that takes me back ... I remember that radar blip every 16 seconds or so :-) graham241060
  • Score: 4

10:04pm Wed 30 Jul 14

graham241060 says...

Sir Cliff Topp wrote:
I've lost 'Dave' and a few others over the past year.

I do miss the Top Gear 2003 episodes, and Mock The Week 2007 when Frankie Boyle was still on it.
There are a couple of possibilities for this.

If your aerial is pointing at one of the many local relay transmitters (poole, Luscombe Valley, Corfe Castle etc) then those transmitters only transmit the main NATIONAL channels BBC's and main ITV's. Pointing an aerial at Rowridge should help (If you are able to receive Rowridhe that is).

If your aerial is already pointing at Rowridge and you have lost Dave, ITV3, ITV4, Yesterday etc then it is possible that relining your aerial to Vertical polorisation may help. The Rowridge transmitter transmits horizontally (with some channels on reduced power) or Vertically with all channels on full power.
[quote][p][bold]Sir Cliff Topp[/bold] wrote: I've lost 'Dave' and a few others over the past year. I do miss the Top Gear 2003 episodes, and Mock The Week 2007 when Frankie Boyle was still on it.[/p][/quote]There are a couple of possibilities for this. If your aerial is pointing at one of the many local relay transmitters (poole, Luscombe Valley, Corfe Castle etc) then those transmitters only transmit the main NATIONAL channels BBC's and main ITV's. Pointing an aerial at Rowridge should help (If you are able to receive Rowridhe that is). If your aerial is already pointing at Rowridge and you have lost Dave, ITV3, ITV4, Yesterday etc then it is possible that relining your aerial to Vertical polorisation may help. The Rowridge transmitter transmits horizontally (with some channels on reduced power) or Vertically with all channels on full power. graham241060
  • Score: 7

12:02am Thu 31 Jul 14

Controversial But True says...

I didn't know people still used freeview!
I didn't know people still used freeview! Controversial But True
  • Score: -6

2:40am Thu 31 Jul 14

Chris@Bmouth says...

Amazing how 4G is only being rolled out now.
Amazing how 4G is only being rolled out now. Chris@Bmouth
  • Score: 1

6:54am Thu 31 Jul 14

Phixer says...

"... frequencies used by Freeview, TVs and set-top boxemay suffer a loss of sound, blocky images or loss of some or all channels."

Must have been written after another lunchtime session in The Print Room.
"... frequencies used by Freeview, TVs and set-top boxemay suffer a loss of sound, blocky images or loss of some or all channels." Must have been written after another lunchtime session in The Print Room. Phixer
  • Score: -1

7:50am Thu 31 Jul 14

folkprotector says...

Get the filter fitted, ensure your aerial is correctly aligned... end of problem.
Get the filter fitted, ensure your aerial is correctly aligned... end of problem. folkprotector
  • Score: 0

9:28am Thu 31 Jul 14

sc61 says...

folkprotector wrote:
Get the filter fitted, ensure your aerial is correctly aligned... end of problem.
Maybe. maybe not - a bandpass filter may well reduce the problem but under worst case conditions the in (Freeview) band emissions from the 4G Base Station can be enough to saturate the Freeview receiver.
[quote][p][bold]folkprotector[/bold] wrote: Get the filter fitted, ensure your aerial is correctly aligned... end of problem.[/p][/quote]Maybe. maybe not - a bandpass filter may well reduce the problem but under worst case conditions the in (Freeview) band emissions from the 4G Base Station can be enough to saturate the Freeview receiver. sc61
  • Score: 3

10:35am Thu 31 Jul 14

The Liberal says...

After previous reception problems, we've pretty much given up on Freeview and switched to Freesat – pretty much the same line-up of channels (plus a few extra) and far more reliable.
After previous reception problems, we've pretty much given up on Freeview and switched to Freesat – pretty much the same line-up of channels (plus a few extra) and far more reliable. The Liberal
  • Score: 2

7:36pm Thu 31 Jul 14

notapeopleperson says...

some of us can't get freeview anyway! freeview isn't available where i live and never will be apparently
some of us can't get freeview anyway! freeview isn't available where i live and never will be apparently notapeopleperson
  • Score: 0

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