Yellow Buses wins award for use of social media

WINNERS: Sally Spicer, left, Gareth Edwards and Fiona Harwood Smith

WINNERS: Sally Spicer, left, Gareth Edwards and Fiona Harwood Smith

First published in News

CUSTOMER services staff at Yellow Buses have won an international award thanks to their use of social media.

The Bournemouth company beat off dozens of other entries in the Innov & Go Challenge, run by parent company RATP Dev, which has more than 50 other businesses around the world.

Customer services manager Gareth Edwards and Fiona Harwood-Smith picked up the prize in Paris for their Gloing For Gold entry, which highlighted their use of Facebook and Twitter to engage with passengers and keep them informed.

Managing director Andrew Smith and others from the company also travelled to Paris for the ceremony.

Gareth Edwards said: “Our use of social media is very important and will become increasingly so as more people use it to get information.

“It means that passengers can speak to us in real time so we are able to respond quickly to problems or suggestions. We named our entry Gloing for Gold after our Glo smart cards.”

The inaugural Innov & Go Challenge saw more than 100 entries from a dozen countries.

Mr Smith said: “We place great emphasis on customer services and it’s satisfying when our efforts are recognised.”

Their prize was a tour of Paris in an open-top bus and lunch on a river boat on the Seine.

Comments (3)

Please log in to enable comment sorting

11:28am Mon 14 Jul 14

BoscVegas says...

they can't be that good I still don't understand how the **** one obtains a glo card.
they can't be that good I still don't understand how the **** one obtains a glo card. BoscVegas
  • Score: -1

1:44pm Mon 14 Jul 14

Tourist Mole says...

BoscVegas wrote:
they can't be that good I still don't understand how the **** one obtains a glo card.
Drop the excellent YB staff an e-mail to wecanhelp@yellowbuse
s.co.uk
[quote][p][bold]BoscVegas[/bold] wrote: they can't be that good I still don't understand how the **** one obtains a glo card.[/p][/quote]Drop the excellent YB staff an e-mail to wecanhelp@yellowbuse s.co.uk Tourist Mole
  • Score: 2

1:57pm Mon 14 Jul 14

BoscVegas says...

Tourist Mole wrote:
BoscVegas wrote:
they can't be that good I still don't understand how the **** one obtains a glo card.
Drop the excellent YB staff an e-mail to wecanhelp@yellowbuse

s.co.uk
thanks for your assistance. Will do. lets hope I can get one without having to register online.
[quote][p][bold]Tourist Mole[/bold] wrote: [quote][p][bold]BoscVegas[/bold] wrote: they can't be that good I still don't understand how the **** one obtains a glo card.[/p][/quote]Drop the excellent YB staff an e-mail to wecanhelp@yellowbuse s.co.uk[/p][/quote]thanks for your assistance. Will do. lets hope I can get one without having to register online. BoscVegas
  • Score: 0

Comments are closed on this article.

Send us your news, pictures and videos

Most read stories

Local Info

Enter your postcode, town or place name

About cookies

We want you to enjoy your visit to our website. That's why we use cookies to enhance your experience. By staying on our website you agree to our use of cookies. Find out more about the cookies we use.

I agree