Furious businesses hit out over day without electricity during working week

FURIOUS: Dennis Hann from HDM Autos, front right, along with other affected business people on the Carvers Industrial Estate in Ringwood

FURIOUS: Dennis Hann from HDM Autos, front right, along with other affected business people on the Carvers Industrial Estate in Ringwood

First published in News by

BUSINESSES at an industrial estate in Ringwood are furious after being told their electricity supply will be cut off for a full day in the middle of a working week.

Carvers Industrial Estate, on Southampton Road, will have its power turned off on Thursday February 26 between 9am and 4pm, affecting 12 businesses along with a further 50 nearby households.

Denis Hann, who runs mechanics HDM Autos, said he had been told by Scottish Southern Energy that the work could not be done at a weekend or at night because they do not pay their staff overtime.

He added: “I feel angry and frustrated.

“They are doing it to save money – but it will cost me and the other businesses on the estate thousands.”

The garage owner is also a community first responder for the ambulance service, attending between one and three 999 call-outs a day.

However, the volunteer paramedic said he would not be able to receive emergency calls on the day of the power-out and estimated it will cost his car repair business around £3,000.

The largest business at the industrial estate, insurance claims company BLD, which employs 80 people, said they were hiring a generator at a cost of £2,500 and that disruption to the power supply would have a significant impact on productivity.

David Hancox, finance director at BLD, said: “They are turning off the electricity during our main working hours but we have to keep running.”

The power giant is undertaking the work to install a power supply to a building site owned by developers McCarthy and Stone, which specialises in building retirement apartments.

A spokeswoman for SSE denied the times had been chosen to save money and said they had to co-ordinate times with the developer and third party contractors.

“We have phoned each business and given them one month’s notice of the work rather than the usual 48 hours,” she added.

“We pass on our sincerest apologies to all customers affected.”

Comments (9)

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1:10pm Mon 17 Feb 14

whataboutthat says...

Terrific arm folding with knuckles Dennis! The best of the year so far!
Terrific arm folding with knuckles Dennis! The best of the year so far! whataboutthat
  • Score: 5

2:14pm Mon 17 Feb 14

uberbloke says...

I must check my mobile phone now; I didn't realise that powercuts would stop it working...
I must check my mobile phone now; I didn't realise that powercuts would stop it working... uberbloke
  • Score: 3

2:18pm Mon 17 Feb 14

Mindvor says...

whataboutthat wrote:
Terrific arm folding with knuckles Dennis! The best of the year so far!
Agreed, looks like he knows it too ;)

Also, as a first responder, I would recommend you charge your mobile fully before the power outage at 9am - should last you way beyond 4pm (should the planned outage extend for unforeseen reasons) and enable you to continue to receive your life and death phone calls..wherever you may be.

SSE were damned either way, to be honest, as I imagine the 50 households would have been just as "arms foldy" if the decision had been to do it at the weekend. At least the businesses are more likely to have business resumption plans in place to deal with power outages (you do have business resumption plans in place to deal with power outages don't you?)
[quote][p][bold]whataboutthat[/bold] wrote: Terrific arm folding with knuckles Dennis! The best of the year so far![/p][/quote]Agreed, looks like he knows it too ;) Also, as a first responder, I would recommend you charge your mobile fully before the power outage at 9am - should last you way beyond 4pm (should the planned outage extend for unforeseen reasons) and enable you to continue to receive your life and death phone calls..wherever you may be. SSE were damned either way, to be honest, as I imagine the 50 households would have been just as "arms foldy" if the decision had been to do it at the weekend. At least the businesses are more likely to have business resumption plans in place to deal with power outages (you do have business resumption plans in place to deal with power outages don't you?) Mindvor
  • Score: 3

2:19pm Mon 17 Feb 14

Old Colonial says...

OK, some jokes allowed, but why should businesses suffer simply for the convenience of a developer and contractor?
OK, some jokes allowed, but why should businesses suffer simply for the convenience of a developer and contractor? Old Colonial
  • Score: 6

2:37pm Mon 17 Feb 14

Jimbob2012 says...

An unusual lapse in 'customer first' service from SSE I am surprised and disappointed. There are ways SSE can provide continuous service, they could supply their own generator (they have plenty) and move the industrial estate onto that. If they were the cause of the outage, due to replacing overhead cables for example, they probably would have provided a backup,but as they are doing the work for someone else, different rules seem to apply.
This next bit could be fiction, but perhaps they are capped on the amount they can charge for a supply to a new customer, and that charge covers the work to run the supply in, but does not cover the cost of backup generators or engineers to connect them....
An unusual lapse in 'customer first' service from SSE I am surprised and disappointed. There are ways SSE can provide continuous service, they could supply their own generator (they have plenty) and move the industrial estate onto that. If they were the cause of the outage, due to replacing overhead cables for example, they probably would have provided a backup,but as they are doing the work for someone else, different rules seem to apply. This next bit could be fiction, but perhaps they are capped on the amount they can charge for a supply to a new customer, and that charge covers the work to run the supply in, but does not cover the cost of backup generators or engineers to connect them.... Jimbob2012
  • Score: 4

2:39pm Mon 17 Feb 14

whataboutthat says...

Old Colonial wrote:
OK, some jokes allowed, but why should businesses suffer simply for the convenience of a developer and contractor?
Because it's one set of businesses screwing over another and all over costs. That's business!
[quote][p][bold]Old Colonial[/bold] wrote: OK, some jokes allowed, but why should businesses suffer simply for the convenience of a developer and contractor?[/p][/quote]Because it's one set of businesses screwing over another and all over costs. That's business! whataboutthat
  • Score: -1

7:27pm Mon 17 Feb 14

kalebmoledirt says...

Will the insurance company claim against the cost of hiring a generator?surely the other companies could do the same
Will the insurance company claim against the cost of hiring a generator?surely the other companies could do the same kalebmoledirt
  • Score: -1

11:02pm Mon 17 Feb 14

scouserinbmth says...

stop whinging, at least you have warning that your supply is going to be interupted, the people who have had power cuts during this storm period did not have the luxury of a months notice. £3000 you are going to lose in buisiness? well i would hire a generator if you earn that much a day, ps, nice bit of publicity, no other businesses are complaining, only you. get over it
stop whinging, at least you have warning that your supply is going to be interupted, the people who have had power cuts during this storm period did not have the luxury of a months notice. £3000 you are going to lose in buisiness? well i would hire a generator if you earn that much a day, ps, nice bit of publicity, no other businesses are complaining, only you. get over it scouserinbmth
  • Score: 2

11:09pm Mon 17 Feb 14

scouserinbmth says...

stop whinging, at least you know what time and day your power will be lost, the people who lost their power in the storms did not have the luxury of being warned of a power cut, thats a lot of money you earn for a day as a garage, maybe you can afford to shut for the day and send your staff home on full pay for making them stand next to you to get a photo shoot and advertise your business, tally ho!
stop whinging, at least you know what time and day your power will be lost, the people who lost their power in the storms did not have the luxury of being warned of a power cut, thats a lot of money you earn for a day as a garage, maybe you can afford to shut for the day and send your staff home on full pay for making them stand next to you to get a photo shoot and advertise your business, tally ho! scouserinbmth
  • Score: 2

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