Virgin Media to double broadband speeds in Poole

VIRGIN Media says it is doubling the internet speeds of its customers in Poole at no extra cost.

It says the town will have some of the fastest speeds in the UK as part of a nationwide initiative to improve the connections of more than four million cable customers.

The company is also boosting its top speed to 120Mb, which it claims confirms Virgin Media as the fastest widely available broadband provider in the UK.

The upgrades mean customers on 10mb will receive 20Mb and 30Mb rise to 60Mb; 50Mb to 100Mb; and 100Mb to 120Mb when the service rolls out.

Speeds of 120Mb mean users can download an album in 4.4 seconds and an HD film in around five minutes, the company says.

Comments (10)

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1:32pm Wed 30 Jan 13

BIGTONE says...

When does the service rollout......2014?
When does the service rollout......2014? BIGTONE

1:37pm Wed 30 Jan 13

Allyssia says...

This is all well and good, but perhaps could Virgin do the following: Improve the unreliable and slow Tivo box/service, have a more reliable rather than faster broadband and finally make the Virgin outerspace trip with 'Dickie' on board a one-way trip. Thanks awfully.
This is all well and good, but perhaps could Virgin do the following: Improve the unreliable and slow Tivo box/service, have a more reliable rather than faster broadband and finally make the Virgin outerspace trip with 'Dickie' on board a one-way trip. Thanks awfully. Allyssia

2:35pm Wed 30 Jan 13

rjcpearson28 says...

This has already been done in the last calendar month - somebody is way out of date. Virgin has been doing this for over a year now and Poole is about the last place on its list - most of country was done before!
Virgin themselves contacted me about Xmas asking for a response on the recent upgrade performance - I said what upgrade? Since then I have been told that it has now happenned.
Also note that although line speed may double they did not replace old router so if Wireless rather than local wire do not expect such a good result
This has already been done in the last calendar month - somebody is way out of date. Virgin has been doing this for over a year now and Poole is about the last place on its list - most of country was done before! Virgin themselves contacted me about Xmas asking for a response on the recent upgrade performance - I said what upgrade? Since then I have been told that it has now happenned. Also note that although line speed may double they did not replace old router so if Wireless rather than local wire do not expect such a good result rjcpearson28

2:45pm Wed 30 Jan 13

Dr Strangelove says...

Just for balance BT are rolling out infinity in Poole from march which has a much faster upload speed than virgins current offering. The only problem is they both have offshore call centres!!!!
Just for balance BT are rolling out infinity in Poole from march which has a much faster upload speed than virgins current offering. The only problem is they both have offshore call centres!!!! Dr Strangelove

3:12pm Wed 30 Jan 13

Adrian XX says...

This is the best news I have heard all day. I can buy a new 3 terabyte drive on Monday and have it completely filled with p-0-r-n by Tuesday evening.
This is the best news I have heard all day. I can buy a new 3 terabyte drive on Monday and have it completely filled with p-0-r-n by Tuesday evening. Adrian XX

3:18pm Wed 30 Jan 13

Lewcee says...

I have been successfully upgraded (free) to 20mb, but...still buffers (on ordinary definition on BBCi player0 several times an hour, plus frequent drop-outs requiring restarts...very annoying. Prefer DVD anyday. Broadband is useless.
I have been successfully upgraded (free) to 20mb, but...still buffers (on ordinary definition on BBCi player0 several times an hour, plus frequent drop-outs requiring restarts...very annoying. Prefer DVD anyday. Broadband is useless. Lewcee

3:52pm Wed 30 Jan 13

TD61 says...

What this report fails to mention is that as a Virgin Media customer, I can only expect the higher download speeds at certain times of the day - which does not include peak hours during the evening, which is a fat lot of good since that is when it is needed the most :o/
What this report fails to mention is that as a Virgin Media customer, I can only expect the higher download speeds at certain times of the day - which does not include peak hours during the evening, which is a fat lot of good since that is when it is needed the most :o/ TD61

4:32pm Wed 30 Jan 13

Cosmic Crusader says...

Dr Strangelove wrote:
Just for balance BT are rolling out infinity in Poole from march which has a much faster upload speed than virgins current offering. The only problem is they both have offshore call centres!!!!
Currently banging my head against the wall with BT call centre in India. It is about time these jobs were brought back to the UK. Customer service might then live up to its name.
[quote][p][bold]Dr Strangelove[/bold] wrote: Just for balance BT are rolling out infinity in Poole from march which has a much faster upload speed than virgins current offering. The only problem is they both have offshore call centres!!!![/p][/quote]Currently banging my head against the wall with BT call centre in India. It is about time these jobs were brought back to the UK. Customer service might then live up to its name. Cosmic Crusader

4:44pm Wed 30 Jan 13

Adrian XX says...

Lewcee wrote:
I have been successfully upgraded (free) to 20mb, but...still buffers (on ordinary definition on BBCi player0 several times an hour, plus frequent drop-outs requiring restarts...very annoying. Prefer DVD anyday. Broadband is useless.
That's why people use bittorrent.
[quote][p][bold]Lewcee[/bold] wrote: I have been successfully upgraded (free) to 20mb, but...still buffers (on ordinary definition on BBCi player0 several times an hour, plus frequent drop-outs requiring restarts...very annoying. Prefer DVD anyday. Broadband is useless.[/p][/quote]That's why people use bittorrent. Adrian XX

8:37pm Wed 30 Jan 13

Bournefre says...

Never mind downloading an album in 4.4 seconds (you can't listen to it that quickly anyway) could Virgin Media please work on their pathetic attempt at what they call "customer service"?

Generally speaking the service is fairly reliable, but when you do get a problem like when one of their installers cuts your cable so they can install a new customer, you get batted around different departments on a premium rate number, which they offer to refund based on the cost of the call from a landline, then they simply don't bother. They acknowledge letters of complaint with a generic letter, then some wideboy calls you up to fob you off and accuse you of writing to tell them about the 'fault' (which was a result of their negligence anyway).
Never mind downloading an album in 4.4 seconds (you can't listen to it that quickly anyway) could Virgin Media please work on their pathetic attempt at what they call "customer service"? Generally speaking the service is fairly reliable, but when you do get a problem like when one of their installers cuts your cable so they can install a new customer, you get batted around different departments on a premium rate number, which they offer to refund based on the cost of the call from a landline, then they simply don't bother. They acknowledge letters of complaint with a generic letter, then some wideboy calls you up to fob you off and accuse you of writing to tell them about the 'fault' (which was a result of their negligence anyway). Bournefre

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