South Western Ambulance brands 111 non-emergency number a “huge success”

SUCCESS: Staff at the headquarters celebrate the one-year anniversary

SUCCESS: Staff at the headquarters celebrate the one-year anniversary

First published in News

SOUTH Western Ambulance Service NHS Foundation Trust has branded the first year of its 111 non-emergency phone line a huge success.

Staff at the Dorset branch of the trust celebrated the first anniversary of the 111 number at its headquarters in St Leonards.

A spokesman from the trust said: “NHS 111 is a new service and is performing really well.

“We have received 226,957 calls as at our first birthday. The trust is incredibly proud of its staff’s achievements and hard work over the last year, and their commitment to providing a safe and effective service to our patients in Dorset.”

He added: “Our staff listen carefully to what our patients and other healthcare professionals have to say so that we can use this information to continue to provide an excellent service to them.”

Comments (18)

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12:53pm Mon 10 Mar 14

Isosceles says...

I don't know how they judge their success. I phoned them because I had heart palpitations and it took an hour before I was contacted by a clinician.
I don't know how they judge their success. I phoned them because I had heart palpitations and it took an hour before I was contacted by a clinician. Isosceles
  • Score: -5

1:10pm Mon 10 Mar 14

Aviewoneverything says...

Really! Just because you think it doesn't make it so!
Really! Just because you think it doesn't make it so! Aviewoneverything
  • Score: -1

2:46pm Mon 10 Mar 14

aboobica says...

Having children we use this service more often than others and we have never had an issue and actually it has been successful.
Having children we use this service more often than others and we have never had an issue and actually it has been successful. aboobica
  • Score: 7

3:20pm Mon 10 Mar 14

stella 2012 says...

if they thought it was serious im sure they would have dealt with you sooner! you have to think they deal ppl alot of people and prioritise the ppl who are worse off than you!
if they thought it was serious im sure they would have dealt with you sooner! you have to think they deal ppl alot of people and prioritise the ppl who are worse off than you! stella 2012
  • Score: 4

3:26pm Mon 10 Mar 14

Isosceles says...

stella 2012
I hope that you never have to go through a similar incident when your heart misses several beats. I have had an episode of Supraventricular tachycardia (SVT) in the past, have a leaky heart valve and take beta blockers.
Do you still think that I should not have 'bothered' the 111 service.
stella 2012 I hope that you never have to go through a similar incident when your heart misses several beats. I have had an episode of Supraventricular tachycardia (SVT) in the past, have a leaky heart valve and take beta blockers. Do you still think that I should not have 'bothered' the 111 service. Isosceles
  • Score: -2

3:32pm Mon 10 Mar 14

notapeopleperson says...

if youre heart was missing beats maybe you should of called 999?
if youre heart was missing beats maybe you should of called 999? notapeopleperson
  • Score: 6

3:40pm Mon 10 Mar 14

Isosceles says...

notapeopleperson said if youre heart was missing beats maybe you should of called 999?

Perhaps I should have but one does not always think rationally at such times, especially when one is alone. Hindsight is a wonderful thing.
notapeopleperson said if youre heart was missing beats maybe you should of called 999? Perhaps I should have but one does not always think rationally at such times, especially when one is alone. Hindsight is a wonderful thing. Isosceles
  • Score: -1

3:45pm Mon 10 Mar 14

CAREJ says...

I've called them before describing symptoms not thinking it was serious enough for 999 and they immediately sent an ambulance. Extremely quick and professional service.
I've called them before describing symptoms not thinking it was serious enough for 999 and they immediately sent an ambulance. Extremely quick and professional service. CAREJ
  • Score: 4

3:53pm Mon 10 Mar 14

Melanie.Read12 says...

Unusually for my family, I had cause to call them twice this weekend, first for my daughter, and then my husband.
First call regarding my unwell daughter resulted in a very reassuring call back from the out of hours doctor, at 2:45am - only 30 mins or so after calling. Guided me on what to do, and all was well.
The second call regarding an accident with my husband, we were immedately advised a trip to A&E. No ambulance necessary, but a strong suggestion to go down to be seen - and an explanation as to why.
Cannot fault the service - very reassuring when it was needed, and when we weren't sure whether a trip to A&E was needed or not, they advised us on the correct thing to do.
Unusually for my family, I had cause to call them twice this weekend, first for my daughter, and then my husband. First call regarding my unwell daughter resulted in a very reassuring call back from the out of hours doctor, at 2:45am - only 30 mins or so after calling. Guided me on what to do, and all was well. The second call regarding an accident with my husband, we were immedately advised a trip to A&E. No ambulance necessary, but a strong suggestion to go down to be seen - and an explanation as to why. Cannot fault the service - very reassuring when it was needed, and when we weren't sure whether a trip to A&E was needed or not, they advised us on the correct thing to do. Melanie.Read12
  • Score: 7

4:13pm Mon 10 Mar 14

misplacedspaniard says...

I think it is a cr ap service tbh. It would be a lot more helpful if doctors surgeries didn't work on office hours.
I think it is a cr ap service tbh. It would be a lot more helpful if doctors surgeries didn't work on office hours. misplacedspaniard
  • Score: -5

4:39pm Mon 10 Mar 14

stella 2012 says...

Isosceles wrote:
stella 2012 I hope that you never have to go through a similar incident when your heart misses several beats. I have had an episode of Supraventricular tachycardia (SVT) in the past, have a leaky heart valve and take beta blockers. Do you still think that I should not have 'bothered' the 111 service.
didnt say not to bother! just said you have to understand there are alot of people out there who are worse off than you. im sure you would have been told to call back if you got worse!
[quote][p][bold]Isosceles[/bold] wrote: stella 2012 I hope that you never have to go through a similar incident when your heart misses several beats. I have had an episode of Supraventricular tachycardia (SVT) in the past, have a leaky heart valve and take beta blockers. Do you still think that I should not have 'bothered' the 111 service.[/p][/quote]didnt say not to bother! just said you have to understand there are alot of people out there who are worse off than you. im sure you would have been told to call back if you got worse! stella 2012
  • Score: 3

7:35pm Mon 10 Mar 14

Takingdogforawalk says...

You basically get the 999 service, as they need a grown up to make a decision. The 999 work load has put staff under greater strain since 111 was born. They don't mention that some nights they don't even have a doctor to speak to and the calls which are not " walk yourself to hosp " are passed directly to 999

111 = delayed 999
You basically get the 999 service, as they need a grown up to make a decision. The 999 work load has put staff under greater strain since 111 was born. They don't mention that some nights they don't even have a doctor to speak to and the calls which are not " walk yourself to hosp " are passed directly to 999 111 = delayed 999 Takingdogforawalk
  • Score: -5

8:33pm Mon 10 Mar 14

Semme00 says...

Takingdogforawalk wrote:
You basically get the 999 service, as they need a grown up to make a decision. The 999 work load has put staff under greater strain since 111 was born. They don't mention that some nights they don't even have a doctor to speak to and the calls which are not " walk yourself to hospWhat do you base your knowledge on? Do you work for the service? Or is this something you have heard from a friend of a friend of a friend? I actually work for 111 and can say that above is not true!
[quote][p][bold]Takingdogforawalk[/bold] wrote: You basically get the 999 service, as they need a grown up to make a decision. The 999 work load has put staff under greater strain since 111 was born. They don't mention that some nights they don't even have a doctor to speak to and the calls which are not " walk yourself to hospWhat do you base your knowledge on? Do you work for the service? Or is this something you have heard from a friend of a friend of a friend? I actually work for 111 and can say that above is not true! Semme00
  • Score: 1

8:46pm Mon 10 Mar 14

Tripod says...

From personal recent experience I have nothing but praise for the 111 service.
From personal recent experience I have nothing but praise for the 111 service. Tripod
  • Score: 7

8:58pm Mon 10 Mar 14

Semme00 says...

Semme00 wrote:
Takingdogforawalk wrote: You basically get the 999 service, as they need a grown up to make a decision. The 999 work load has put staff under greater strain since 111 was born. They don't mention that some nights they don't even have a doctor to speak to and the calls which are not " walk yourself to hospWhat do you base your knowledge on? Do you work for the service? Or is this something you have heard from a friend of a friend of a friend? I actually work for 111 and can say that above is not true!What do you base your knowledge on? Do you work for the service? Or is this something you have heard from a friend of a friend of a friend? I actually work for 111 and can say that above is not true!
[quote][p][bold]Semme00[/bold] wrote: [quote][p][bold]Takingdogforawalk[/bold] wrote: You basically get the 999 service, as they need a grown up to make a decision. The 999 work load has put staff under greater strain since 111 was born. They don't mention that some nights they don't even have a doctor to speak to and the calls which are not " walk yourself to hospWhat do you base your knowledge on? Do you work for the service? Or is this something you have heard from a friend of a friend of a friend? I actually work for 111 and can say that above is not true![/p][/quote]What do you base your knowledge on? Do you work for the service? Or is this something you have heard from a friend of a friend of a friend? I actually work for 111 and can say that above is not true! Semme00
  • Score: 2

9:26am Tue 11 Mar 14

Hessenford says...

Isosceles wrote:
notapeopleperson said if youre heart was missing beats maybe you should of called 999?

Perhaps I should have but one does not always think rationally at such times, especially when one is alone. Hindsight is a wonderful thing.
A person doesn't have to be thinking rationally to remember the 999 emergency number that has been in place for over 75 years.
[quote][p][bold]Isosceles[/bold] wrote: notapeopleperson said if youre heart was missing beats maybe you should of called 999? Perhaps I should have but one does not always think rationally at such times, especially when one is alone. Hindsight is a wonderful thing.[/p][/quote]A person doesn't have to be thinking rationally to remember the 999 emergency number that has been in place for over 75 years. Hessenford
  • Score: 3

9:29am Tue 11 Mar 14

Hessenford says...

Same old rhetoric from managers of a service that is not up to the job, line up some employees, tell them to smile and take a picture, then those same managers spout the self congratulating spin to make a service look better when in reality its total crap.
Same old rhetoric from managers of a service that is not up to the job, line up some employees, tell them to smile and take a picture, then those same managers spout the self congratulating spin to make a service look better when in reality its total crap. Hessenford
  • Score: -8

11:03am Tue 11 Mar 14

Takingdogforawalk says...

Semme00 wrote:
Takingdogforawalk wrote:
You basically get the 999 service, as they need a grown up to make a decision. The 999 work load has put staff under greater strain since 111 was born. They don't mention that some nights they don't even have a doctor to speak to and the calls which are not " walk yourself to hospWhat do you base your knowledge on? Do you work for the service? Or is this something you have heard from a friend of a friend of a friend? I actually work for 111 and can say that above is not true!Crews of swasft know very well how the 111 service works !
And get told by the 111 call takers there are no doctors, but the triage is being done by the c-sup on duty!!
[quote][p][bold]Semme00[/bold] wrote: [quote][p][bold]Takingdogforawalk[/bold] wrote: You basically get the 999 service, as they need a grown up to make a decision. The 999 work load has put staff under greater strain since 111 was born. They don't mention that some nights they don't even have a doctor to speak to and the calls which are not " walk yourself to hospWhat do you base your knowledge on? Do you work for the service? Or is this something you have heard from a friend of a friend of a friend? I actually work for 111 and can say that above is not true![/p][/quote]Crews of swasft know very well how the 111 service works ! And get told by the 111 call takers there are no doctors, but the triage is being done by the c-sup on duty!! Takingdogforawalk
  • Score: 3

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