Ryanair, Jet2.com and Tui have been rated as the worst major airlines in the UK for website accessibility.

An Airline Digital Accessibility Report, commissioned by the Civil Aviation Authority (CAA), reviewed the websites of the 11 largest airlines operating in the UK.

The review looked at each website and gave it a score based on its compliance with a set of technical accessibility standards relating to users with impairments to their vision, hearing, mobility, thinking and/or understanding.

A focus group of consumers with accessibility needs then provided insights on the ease of using the websites for making bookings.

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Airline websites with the best and worst accessibility

The report found British Airways was the highest-ranked airline, scoring nine out of 10 for accessibility and seven out of 10 for ease of use.

At the other end of the scale was Ryanair, Jet2.com and Tui, who all scored one out of 10 for accessibility and two out of 10 for ease of use.

The CAA said there is “still a way to go” for the industry to provide a smooth digital experience for all passengers.

CAA head of consumer policy and enforcement, Anna Bowles, said: “Our skies should be accessible to everyone, and that journey often starts with a visit to an airline’s website.

“Today’s report highlights that there is still a way to go for the industry to provide a smooth digital experience for passengers, both on the technical front, but also in terms of ease of use.

“Airlines do consider accessibility on their digital platforms, but the report provides technical guidance and first hand insight on how they can further prioritise this work and embrace digital inclusivity, so that nobody is left digitally excluded.

“The UK Civil Aviation Authority is happy to support airlines who are working to improve their websites.”

The trio each said they were committed to improving their websites.