A POOLE care home has been warned by the health and social care regulator that it must make urgent improvements to standards of care or face further action.

Inspectors from the Care Quality Commission made an unannounced visit to Kingland House Residential Home in Kingland Road in April to follow up whether it had had complied with actions from a previous inspection.

The home, run by Canford Cliffs-based Buckland Care Limited, is registered to provide accommodation and personal care for up to 44 people.

The inspectors found care and treatment had not been planned and delivered in a way that ensured residents’ welfare.

People assessed as being at risk through losing weight were not weighed as often as agreed in their care plan and in some cases had not been referred to their GP or a dietician when they had lost a significant amount of weight.

Some people were being cared for on air mattresses that were set at the wrong level, which could make this equipment less effective in reducing the risk of pressure sores developing.

Monitoring of fluid and food intake for people at risk through weight loss and dehydration was poor, and when records showed people were not drinking enough, no action had been taken.

Ian Biggs, deputy director of the CQC in the South, said: “The law says that these are the standards that everyone should be able to expect.

“Providers have a duty to ensure they are compliant and this cannot be allowed to continue.

“This warning sends a clear and public message that Buckland Care Limited needs to address these issues as a matter of urgency or face serious consequences. We will return in the near future and if we find that Kingland House is not making the required progress we won’t hesitate to use our legal powers to protect the people who use the service.”

A spokesperson for the home declined to comment on the report.