A Bournemouth hotel that closed owing nearly £1million has re-opened with a customer 'disgusted' by the quality of the rooms. 

A customer of the Trouville Hotel has complained about the quality of the rooms and service after they planned to stay at the hotel from May 17-19, saying that their room had mouldy ceilings, flaky wallpaper, and taps covered in limescale. 

After asking for another room Dave Abbott and his partner were shocked to discover the state of their rooms and decided not to stay. 

Dave said: "The guy behind reception said to us, if the cleaning is not of quality please come back so my partner and I went up to the room and opened the door and on first thought, it looked very dated. 

"I went into the bathroom and it was horrendous, it obviously hadn't been cleaned so I went back downstairs, the receptionist tried to hurry me through the reception, showed me to another room on the floor above, we went into the bathroom, pulled the curtain back and it was swarming with flies."

Offered another room, the couple decided not to stay at the hotel and requested a refund through Agoda who they booked the room with. 

Waiting in the bar while sorting a refund, the couple complained that even the bar was dirty and labelled the hotel as a 'nightmare'. 

Dave said: "The manager told me he had only started the job that day.  If you could say it was a nightmare hotel then that would be the appropriate word.

"There was mould in the corner of the room and I said to the operations manager, would you come into this room and stay? She said she was not at the liberty to say but the cleanliness was terrible."

Agoda has returned the £117 in credit to the couple who ended up staying with the family they were visiting. 

The Trouville reopened in April after shut in February after its parent company, Meridian Hotel Group Ltd, ceased trading.

The Echo has approached The Trouville Hotel for comment.