A HOUSING association has launched its new strategic plan for the next five years.

BCHA’s plan sets out a new vision, mission, values and priorities for the association and it was co-created with customers, colleagues and partners over the past year.

The plan reinforces the commitment to addressing homelessness and providing comprehensive support for those with complex social needs in the community.

It anticipates growth in both physical assets and the scale of support services, with strategic efforts aimed at consistently meeting and setting high standards of service and engagement.

The plan commits the association to transform into a ‘modern, agile and bigger’ organisation, known for its high-quality service and as an employer of choice.

Lorraine Mealings, chief executive, said: “I am thrilled we can now share the culmination of a year’s dedication, insight, and collaboration. This plan is not just a roadmap for our future, it represents our collective commitment to making a profound and positive impact on the lives of people in our community affected by homelessness.

“At the heart of the new plan is our vision, ‘Everyone has a home and the opportunity to thrive’. Our mission ‘to empower people by focusing on homes, wellbeing, and learning’ is fuelled by our values of being passionate, person-centred, purposeful, and inclusive.

“These values are fundamental to our identity and guide us in everything we do.

BCHA’s customer steering group, said: “We are delighted to have been actively involved and able to contribute to the development of this strategic plan and it is encouraging to see that the plan puts us, the customer, at its heart.

“In the year building-up to this plan’s development, there has been a great shift toward a customer voice within BCHA.

“We are pleased to note that each service is now committed to holding activities, house and service meetings with customers, which we believe will provide valuable insights into our experiences of using BCHA’s services.”