A CARPET and bed store with three branches across Dorset has been awarded an independent seal of excellence.

Carpet Barn and The Bed Store, which has outlets across Christchurch, Poole and Ferndown, has won a Feefo Platinum Trusted Service Award.

The award is given to businesses that have achieved gold standard for three consecutive years, requiring a minimum 50 reviews with a Feefo service rating of between 4.5 and 4.9 in each calendar year.

Darren Ironside, director at Carpet Barn and the Bed Store, said: “We’re thrilled to receive a Platinum Trusted Service Award from Feefo. Keeping our customers happy is our priority.

“So, the fact that this award is based on feedback from real customers gives us confidence we are providing an exceptional level of service.

“The award reflects how hard our staff work to listen to our customers and keep them happy, especially in a climate where purse strings are tight. “ The independent, family run businesses, has been operating for more than 45 years.

Darren added: “As we enter 2024, we’ll continue to listen to our customers and deliver what our customers want. We’d like to take this opportunity to thank our customers for sharing their feedback.”

Tony Wheble, CEO at Feefo, said: “With customers continuing to build resilience in a time of economic uncertainty, we’re delighted to showcase our clients who are continuing to go above and beyond for each and every customer.

“The Trusted Service Awards have always been about recognising companies that go way beyond the norm in customer service and in turn receive great feedback from delighted customers.

“A particular congratulations to Carpet Barn and the Bed Store for winning a Platinum Trusted Service Award by providing great customer service consistently over a number of years. I look forward to seeing them continue to achieve next year and beyond.”