TRAIN passengers are being asked to share their stories about staff members going above and beyond to provide excellent customer service.

As part of National Customer Service Week, South Western Railway (SWR) are hoping to showcase how staff members have made a real difference.

Customers can submit any story, big or small, about frontline colleagues who have made a difference to them.

Shortlisted colleagues will be profiled and celebrated throughout National Customer Service Week on social media between Monday October 5 and Friday October 9

Customers can nominate their ‘hero’, including a brief description, at before 2pm on October 2.

Alan Penlington, customer experience director, said: "National Customer Service Week is a great opportunity to celebrate the hard work and dedication of our frontline colleagues who have helped deliver excellent customer service.

"These have been difficult times, but our SWR team has been helping customers, including many key workers, to get where they need to be throughout the crisis.

"So, we’re giving customers the opportunity to say thank you to frontline staff who have made difference to them by nominating someone as a ‘Customer Service Hero’."