A TWO-year-old girl from Poole showed great pragmatism in helping her unconscious mum by calling the emergency services through their grandmother in the Midlands.

Samantha Mizen, 28, was at home in Poole with her three children when she collapsed in her kitchen on the afternoon of Saturday, February 8.

Noticing that her mum was unresponsive, two-year-old Sophia got hold of her mum’s Huawei phone, unlocked it using the finger sensor, and video called her grandmother Debbie Baker – who lives 160 miles away in Herefordshire.

Bournemouth Echo:

Debbie said: “I asked her where her mummy was and she kept saying that mummy’s poorly, her head hurts.

“She repeated it again, so I asked her to show me mummy, which she did and, to my horror, I saw my daughter face down on the floor, in and out of consciousness.

“I could see that the recycling bin had been knocked over so I was thinking she must have fallen over and hit her head or something.”

Whilst calming down, Sophia and her older brother Ethan, who was hysterical at this point, Debbie called the West Midlands ambulance, who relayed the information to the South Western Ambulance Service.

She also called Samantha’s husband Nathan, who had left for work at the Hallmark Hotel in Bournemouth half an hour before the incident occurred.

Debbie added: “I kept talking to Sophia and asking her if her mummy was breathing, and she was able to help tell the 999 operator through me what mummy was like.

“Not once did she move, and she never came around from being unconscious.

“West Midlands didn’t let me off the phone until they knew that someone from South West was tending to my daughter in Bournemouth.

“According to the doctors, she had a stomach bug, which made her very dehydrated and she collapsed because she hadn’t drunk enough.”

Sophia and her older brother Ethan retrieved a blanket and pillow for their mum and waited with her until the emergency services arrived.

Samantha Mizen said: “My phone has a passcode by it also has a sensor on the back which you can use to unlock the phone with your fingerprint. She went onto Facebook messenger and clicked on her nan’s face.

“She knows, to speak to my mum, she needs to click on her face, but I didn’t know she knew how to unlock my phone and which app to use.

“Sophia has always been caring, she would always come and cuddle me and ask me if I needed anything and she looks after her baby brother Finley.”

Since being released from hospital, Samantha’s children have kept checking on her, making sure she is alright.

Samantha added: “The most significant thing for me was that I would have expected Ethan to help me, because we have been through with him what he needs to do if different things happen.

“I never realised she soaked in what I was telling her brother.

“For me, it’s the importance of not only telling the oldest child. It’s a lot of pressure to put on one child so it is worth telling all your children because you never know which ones are listening.”