Following on from the remarks of Mr B H Green (Have Your Say) regarding customer service, one finds that communicating with most of the large conglomerates is often very simple with good service if you want to spend some money.
However, when it comes to dealing with a complaint or problem, getting in touch by letter, phone or online seems to be made as difficult as possible so that the complainant will give up and go away.
Some organisations make it difficult to find a reply address from the bill or letter, online is usually unhelpful whilst we have all struggled with the telephone, pushing buttons and often end up talking to someone in a far-off land whose accent is incomprehensible.
Organisations should appreciate that good service is a valued commodity that ensures customer loyalty and if they do not want to find out what causes dissatisfaction how can they ever put it right?
K E G Peters, Steeple Close, Poole
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