INSTEAD of adverts featuring repellent people or wild horses, a bank would get my custom if they gave an undertaking not to cut branch or staff numbers.

The pandemic offers a great opportunity to recruit good staff. I am elderly and resent the continual push to make me bank online; I am not happy that it is safe.

I must say that my building society continues to offer excellent personal service.

RICHARD DURRANT

Strand Street, Poole