A 24/7 drainage company that goes ‘above and beyond’ for its customers - First Local Services is trader of the week.

Bournemouth-based First Local Services is a team of industry experts providing a number of drainage services including repairs, unblocking, cleaning and relining.

They also carry out CCTV drain surveys for quick detection of problems within drainage systems.

First Local Services’ engineers are on hand 24 hours a day, 365 days of the year, and aim to get to customers within an hour of them calling.

The company was started in 2021 and now employs a number of staff in its Westbourne office.

Bournemouth Echo: First Local Services

Abbie Fitzpatrick, age 21, works there as part of the aftercare team. She said: “We have a really really great customer service side of things.

"It is the the number one thing that we do differently to any other drainage companies.

"We are not just people who want to get out their and get peoples money. we want to get out there, get the job done properly, and keep our clients very happy."

The customer service standards at First Local Services have been praised by a number of customers on review website Trustpilot.

One review described how an engineer “remained cheerful, determined and undaunted throughout a very unpleasant ordeal”.

Bournemouth Echo: First Local Services

Another said: “I cannot speak highly enough of the overall quality of the workmanship.”

Abbie added: “We have hundreds of five star reviews on Trust Pilot. I think its great what we do, and people really do appreciate us.”

The company provides drainage services across the South of England and parts of the midlands.

Abbie explained that engineers were dotted around the locations to ensure the one hour call out targets are met.

She said: “We have engineers that are local to different areas, so they know the area well.

“But there’s still only about six of us in the Westbourne office, so it’s still a pretty small business in that sense.”

For more information visit https://firstlocalservices.co.uk/ or call 0800 669 6492