A MAN from Bournemouth has hit out at a furniture company after they abandoned a failed attempt to deliver new sofa - leaving it jammed on the stairs.

Luke Ansell, 27, had just moved in to his brand new home in Bournemouth in December when he bought the £2,000 sofa, which was delivered on January 19.

He said despite delivery men assuring him that they made tight deliveries 'all the time' the pair from designersofasforyou.co.uk failed to get the new sofa-bed up a narrow staircase - before abandoning it.

Photos of the shocking attempted delivery show how the pair left huge holes in the staircase plasterwork, and damage to the woodwork, before leaving.

Bournemouth Echo: The sofa stuck on the staircaseThe sofa stuck on the staircase (Image: SWNS)

Luke said he refused to sign the delivery forms after they recommended cutting off his bannisters and then insisted that they had to leave so they could get home to the company's offices in Birmingham on time.

He added the company later rejected his account of events when he complained, with the delivery-men allegedly denying they ever tried to get it up a staircase - despite Luke having photos of them at the scene.

Newlywed Luke, who runs a pet grooming business with his wife Elouise, said that the service was 'shocking'.

He said: "Honestly it was unbelievable, the sofa was over £2,000 and they caused about that much damage delivering it.

Bournemouth Echo: Luke and his wifeLuke and his wife (Image: SWNS)

"They got here and I showed them where I wanted it upstairs. I said that it looked quite tight, but they assured me that they do tight deliveries all the time.

"I just said 'oh well you're the experts' - they are a delivery company after all so I just left them to it.

"They brought it in, they struggled to get it over the bannister and eventually got it in. But then it got jammed, they couldn't get it up or down."

Luke claimed an argument broke out and the delivery men suggested he "cut away the bannister" to remove the sofa.

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He claimed damage was sustained to the plasterboard, skirting and the sofa itself.

"It was just a shocking response by the company - so I'm just trying to raise awareness about their standards of service," Luke added.

The company based in Birmingham told the BBC it was carrying out an "interval investigation".

The BBC reported the firm emailed Mr Ansel disputing his version of what happened - claiming the sofa had been "left in a safe place on the landing".

It offered to replace the damaged sofa as a "goodwill gesture".

designersofasforyou.co.uk has been contacted for a full comment.