ON Tuesday, March 29th, letters page, Gareth Wynne writes highlighting the problems of trying to get a face-to-face appointment with a GP.

I have encountered the same problem as have many others – the problem seems to be because GPs insist on triaging everyone over the phone before they will be allowed a face-to-face appointment.

By coincidence the day before Mr Wynnes letter I had written to my local MP highlighting the very same problem whereby extra work is undertaken by GPs surgeries by insisting on this telephone triaging by GPs.

Where the directive has come from, I do not know, however it appears to be countrywide, so perhaps it has come from NHS England or some such national body.

In my letter to the local MP, I have asked if he could use his good offices to find out if this is so and the reasons for it.

Surely this situation cannot be allowed to continue and become the norm, patients should be given the choice of a telephone call or a face-to-face appointment it should not be the prerogative of the GP to decide.

It would be interesting if any local GP could write in explaining to us, why they insist that everyone must get a telephone triage, before seeing a GP.

COLIN MOYES Harkwood Drive, Hamworthy