ON Wednesday last we experienced problems with our telephone and after BT checking our line they sent Open Reach engineers to visit on Friday.

They could not fix the fault as they think the problem is connected with the pole which is situated in the grounds of Stokewood leisure centre.

As this is now closed my son emailed BH Live and asked them to let us know when the gate could be unlocked.

Their reply was that enquiries would be treated as soon as possible.

May I ask them through your paper to action this soon as we cannot use our phone.

I live in hope.

Sheila Berry