A BATHROOM supplier with showrooms in Bournemouth and New Milton which prides itself on friendly customer service is this week's Trader of the Week.

The Bath Works was founded by Gas & Plumb Bits' Steve Ware and Ross Pavey in 2017 to create their own independent bathroom showroom, fulfilling many customers vision of their completed bathroom projects.

Kate Ware, Steve's wife, quickly joined the team as Sales and Marketing Manager for The Bath Works and Gas & Plumb Bits.

She said: "We were finding that from our trade counter we were selling bathrooms, so when a shop a few doors up became available, it made sense to go down this route and offer more of an experience for clients. It's just kept on evolving since then."

For Kate, what makes The Bath Works stand out from other traders is the company's colourful expanding New Milton showroom, which has tripled in size and offers over 600 products across three rooms.

Kate said: "The way each room is laid out means that if you're in one particular room, then you know everything in that room sits within a certain price bracket. Let's say a high-end room, middle of the road room and a good room with a trade offering too. Sometimes you walk through a showroom and one display to the next are miles apart in price. Our system just makes it so much easier.

"If customers know what price range they're looking at, we can steer them to the most suitable room. Plus each room has so many different displays.

"The displays are so inspiring, lots of colour to show off just what you can do and get away with in a bathroom. We are creative people who really know our craft and industry."

Customers were unable to peruse the impressive displays at The Bath Works due to the national lockdowns imposed this year as a result of Covid-19.

However, the restrictions in place did not prevent Kate and Steve from working on their businesses.

Kate said: "We are fortunate enough that our main business Gas & Plumb Bits, is within the plumbing and heating industry, so we were able to remain open being an essential business. We also worked bathroom projects remotely."

Once the second lockdown restrictions are eased, Kate is looking forward to hopefully welcoming customers back to the showrooms and continuing her work.

She said: "We have managed to keep open fully this time round and are more prepared for remote work with our customers but currently, it seems relatively unaffected. Suppliers are still functioning normally, so all being well it will continue this way."

You can find The Bath Works' Flagship Showroom is on 118 Gore Road, New Milton and their Studio Showroom is on 823 Wimborne Road, Bournemouth.

Alternatively, you can visit: https://www.thebathworks.co.uk/