DORSET residents struggling with a water, electricity or gas emergency can benefit from a new partnership approach by 12 utility companies.

The Utility Networks Partnership companies, including SES Water, SGN and South East Water are already working closely together to help customers living in vulnerable circumstances.

The services have created a joint video to promote the Priority Services Register, a service that all utilities provide for people needing extra support for a variety of reasons.

Head of Community at SGN Pamela Goee said: “Keeping our customers safe and warm is of the utmost importance to us.

“That’s why across the utility sector we have come together to make the Priority Services Register even easier to use, giving our customers extra support when they need it most. It’s completely free of charge and it’s simple to sign up.”

Thirty-five charity partners have helped develop the video to increase awareness about the free help available from utilities in the event of a gas, water or electricity outage.

Kerry Potter, UK Power Networks’ Consumer Vulnerability Manager, who chairs the Utility Networks Partnership, said: “It’s fantastic to work as a team to create a new video promoting the Priority Services Register which is making it easier for eligible people to get support. When 12 utility companies share a consistent message, we can help far more people.

“Collaboration is key to tackling vulnerability and our utility networks group work together to provide consistent services for vulnerable customers in the regions we serve.”

Customers are being encouraged to register now to make sure that, in the event of an unexpected emergency, they can benefit from free services from their utilities, such as providing tailored support like alternative cooking facilities, hot meals or bottled water.