A BOURNEMOUTH care agency has been graded as Requires Improvement after inspectors said medicines are not always safely administered.

They said Allied Health-Services does not assess needs in enough detail and also criticised systems to oversee quality of care.

But the agency was praised by service users who spoke to inspectors from the Care Quality Commission.

The agency, based in Churchill Court, Boscombe offers care and support to 38 people.

It lists those with dementia, eating disorders, learning disabilities, mental health condition and sensory impairments among its users.

In a report just published, inspectors said: "Systems to oversee the quality of care provided and the management of the service were not robust. The management and administration of people's medicines was not always safely undertaken.

"Assessment of people's needs and care planning to support people and ensure their needs were understood and met was not detailed enough.

"We have made recommendations about how risks are managed for people and how safeguarding issues are recognised and reported."

After speaking to service users and their families, inspectors added: "People told us they received care from staff who knew their needs well and ensured that they felt safe and well cared for.

"People were supported by staff who provided flexible, responsive care. Staff recruitment checks ensured staff were suitable to work with people in a care setting. Staff induction and mandatory training enabled them to carry out their roles effectively."

The CQC said it will carry out a return visit and will continue to monitor information it receives about the service.

A spokesman added: "If we receive any concerning information we may inspect sooner."

The Daily Echo has attempted to contact the agency but has not been able to do so.