A number of jobs could be lost at ASOS’ customer care centre, the Watford Observer can reveal.

Bosses at online clothing retailer ASOS told its Leavesden employees in an email that “tough decisions” need to be made and “regretfully, a number of roles will potentially be at risk of redundancy”.

The Observer has seen an email which was sent out to employees which said the centre is set to see some changes to make it become a “scalable, more performance driven, and globally focussed” contact centre.

Staff are believed to have been notified yesterday morning and conversations have been taking place since to discuss how the process is going to work.

It is believed there are around 1,300 employees at its Leavesden office - it's not yet known who will be directly affected.

In April, results revealed by ASOS showed its profits dropped by 87 per cent in one year.

In the six months to February 28 2019, ASOS recorded a profit of £4m before tax which was down £29.9m at the end of the same period the year before. This was despite an increase in revenue of 14 per cent and a 13 per cent rise in retail sales.

After the results were announced, ASOS CEO Nick Beighton said the company was “confident of improved performance” in the second half of the year.

A spokesman for ASOS has confirmed the news but has declined to comment while the process is ongoing.