HOW much we enjoyed the story about blind teenager Lucas Murray and his work experience placement with South Western Railway (18.05.2019).

We are an older couple on holiday in Bournemouth who use disabled rail cards and who use walking aids.

On the day before Lucas’ story in the Echo we took the train from Bournemouth to Poole for a trip on the ferry to Brownsea Island.

On the outward journey there were staff at the ticket barriers.

The train guard was helpful in fixing wheel ramps for us at Poole.

The return journey was difficult for us.

There were no platform staff and the guard ticket collector did not appear.

Other passengers helped us on and off the train, but we were on the wrong side for the buses and taxis.

The only available staff was the ticket officer who phoned for a taxi.

Surely South West Trains could afford one platform staff for safety’s sake of their passengers at Bournemouth?

Good wishes and good luck to Lucas in his placement with South West Trains.

He could make a real difference for disabled passengers.


Salisbury Street, Mere, Wilts