A COMMERCIAL vehicle dealership has been named one of the top 20 in the world.

ETS Truck & Van, at Witney Road, Poole, took part in the MAN Service Quality Awards, which involve service outlets across the globe.

Dealers take part in a series of qualification rounds involving online questions, mystery shoppers and then theory-based and practical exercises in Germany for the finalists.

Of 1,500 MAN dealers worldwide, 700 companies entered the 2019 competition and no other British companies made the final. ETS was awarded 20th place worldwide.

Director Darren Gale said: “To be the only representative from the UK to make it to not just the final event but successfully make it through the first and second rounds means a lot to all of us.

“We are flying the flag for every MAN dealer within the UK and to highlight that we have an abun-dance of skilled technicians and office staff represents the heartbeat of the business.”

The Service Quality Award is centred on team performance, company skillsets and quality delivery. It is a way to monitor service as well as a benchmark for customer satisfaction.

Ryan Parker, parts manager at ETS, said: “Bringing what we do every day into a competitive environment was a completely different experience for all of us. For instance, we had to identify genuine and non-genuine parts, take part in blindfold tests as well as a practical examination where we had to identify the faults on the bus and truck test.

“It brought us together and to show the rest of the world that a company from Poole can go head to head with anyone.”