IMPROVEMENTS are required at a Bournemouth care home, a Care Quality Commission (CQC) report has concluded.

Inspectors carried out an unannounced visit of Windsor Court Care Home, Bodorgan Road, over three days in the summer.

While they rated the provider, Windsor Court Care Limited, good in offering an effective service and a caring service, the CQC called for improvements in safety, responsive and leadership categories.

Windsor Court was registered with a new provider in May 2017, and this was the first inspection of the service since this took place.

And this latest inspection followed a damning 2014 report of the previous provider, Lyndale Health Care Limited, which called for 'immediate improvements' to be made.

On the latest inspection, the CQC said: "People said they were happy living at Windsor Court and they felt safe and well-cared for.

"They also told us their care and support needs were met and that the staff were kind, careful and respectful.

"Staff spoke knowledgeably about people's needs and how to support them. People were treated with dignity, respect and kindness.

"Their independence was promoted.

"However, we identified that there were a number of issues that needed to be addressed."

These included improving infection control standards in some areas of the building - which was part way through major refurbishment work at the time.

Concerns were also raised about administration of medicines, with some items "not stored securely, appropriately named and labelled and opening dates not always recorded."

This meant, investigators concluded, that some people may not have been receiving prescribed medicines correctly.

Other areas of concern was a new computerised care records system which was not being used correctly, and a lack of care plans in place.

But the inspectors also stated: "People were protected from abuse and neglect. Staff knew how to raise concerns about poor practice and suspected wrongdoings under the provider's whistleblowing procedures.

"People's rights were protected because the staff acted in accordance with the Mental Capacity Act 2005, including the deprivation of liberty safeguards.

"Where people could give consent to their care, staff sought this before providing assistance."

Windsor Court Care Limited will now have to send the CQC a report saying what action they will take on the issues raised - particularly the risks identified with record keeping, unsafe use and management of medicine, and infection control.

The CQC will then check to ensure action has been taken. Windsor Court is registered to accommodate 48 people who require support with personal care.

There were 27 residents at the time of the CQC inspection.