A WOMAN says she is “disgusted” by a lack of response to an attack on herself and two other people at Poole Bus Station.

Sue Gaffney was waiting for the X6 bus to Verwood when she witnessed a woman in her sixties shouting at and hitting an older man.

She intervened and warned the woman she would call the police, and the woman started attacking her too.

Sue, who is also in her sixties, said despite the station being “packed”, nobody came to her aid and staff did not intervene.

“There were people walking by, just ignoring it. The woman was shouting in the old boy’s face and hitting him around the head and shoulders. It was horrible, he was just cowering.

“I went over and warned the woman I was going to call the police. She started hitting me and grabbing for my phone. She was screaming abuse at me. I pushed her away from me to defend myself and phoned the police.

“As I was doing this, I saw the woman hit another lady in the back and having another go at the old boy. I told a member of the bus station staff what was going on, but nobody called for security. I said they really needed to call the police.”

A spokesperson for Dorset Police confirmed they received a report of a woman “acting anti-socially” at around 9.30am on Wednesday.

“Officers attended but did not locate the woman,” they said.

Sue said following the incident, the woman was escorted onto a bus and no further action was taken. She later received a call from a police officer who informed her the bus station’s CCTV had been checked, but the incident had not been captured on camera.

“I’m surprised it didn’t pick up something. The whole incident lasted around 15 mins and the station plays announcements stating CCTV is being recorded for your safety,” she said.

“I’m disgusted by the response of the bus station staff. Nobody came to see if I was alright afterwards. The other lady who was hit was quite shocked. It was very upsetting, and I’ve been told no further action will be taken.”

Sue said other than some scratches, she was uninjured.

Adam Keen, general manager of Morebus, said he was “concerned” to learn of the incident.

“We are working closely with our partners at the bus station - including the team at the Dolphin Centre - to introduce a number of improvements here over the coming months,” he said.

“As with any busy public area, occasional anti-social events do occur. Whenever we are made aware of them, we promptly report the details to the police.”

He added: “I would like to assure our customers that we are doing all we can to make Poole Bus Station a safe and pleasant interchange for all those who use it.”

One of the improvements being considered at the bus station is improved lighting. Details of the other enhancements are currently being decided.