ODEON has said the sound levels at its iSense screen in Bournemouth is in-line with cinema regulations, following a number of complaints that it is "too loud".

The issue has been highlighted recently due to the popularity of Christopher Nolan's recent epic Dunkirk with cinemagoers across the conurbation choosing to see the film on the iSense screen at the BH2 multiplex.

Unfortunately some movie fans have been left disappointed because they say the sound levels in the screen are "too loud" making the experience an uncomfortable one.

But the cinema chain has refuted these claims and said they have received no official complaints about the sound at its Bournemouth screen.

A spokesman said: "All of our cinema screens and technology at Odeon are regularly checked and tested to ensure we’re able to ‘wow’ our guests whilst they enjoy the latest entertainment in comfort.

"Our Bournemouth sound levels are in-line with cinema regulations and our speakers operate at safe levels. And the sound systems are checked monthly by Odeon’s engineering team to check for any defects in either speakers or amplifiers.

"If any guests are experiencing discomfort though, they are welcome to speak to a member of our team and we’ll always do what we can to ensure their visit to Odeon is as enjoyable as possible."

However cinemagoer Peter High said the issue for him wasn't the volume but the bass levels.

Mr High, who watched Dunkirk on the iSense screen on Wednesday night, said he spent the entirety of the movie shaking because of the bass which was coming from the speakers under his seat.

"It was a very uncomfortable experience," added the father-of-four.

"About half-an-hour into the movie I started to feel numbness in my hands from the bass and by the end of the film my hips were aching, as was my wife's back.

"It was really unpleasant and I worry that in their efforts to give customers the best experience the Odeon has taken it a step too far with this iSense."

After complaining to the manager at the cinema Mr High said he was offered complimentary tickets to see Dunkirk in a different screen.