Frequently asked questions

If you have a query please read the questions and answers below as hopefully you will find what you are looking for. If not, please call the team on 0800 731 4900


Q: I would like to sign up to Home Delivery what do I need to do?

A: Just fill in the form here and if we cover your area we will get you started on the next following Monday. If we do not cover your area we will contact you with details of other available agents.



Q: What time can I expect my delivery

A:You will receive your newspaper every day Monday through to Saturday before 6pm. As most of our deliverers are of school age you will generally receive your paper between 3.30pm and 6pm.



Q: How do I pay?

A: You can pay by Monthly invoice, Direct Debit or over the phone by Credit / Debit card. Full details are available here.



Q: What do I do if I need to stop my papers at any time?

A: Simply fill in the form here and we’ll stop the papers for you, alternatively ring us on 0800 731 4900 with your holiday dates and Customer Account Number and we can stop your papers while you are away (Two days notice required).



Q: What should I do if I miss a delivery?

A: If for some reason your paper is not delivered please report this to us by either filling in the form here or calling us on 0800 731 4900. We will make sure your account is credited and take the appropriate steps to make sure it doesn’t happen again.