I RECENTLY escorted a terminally ill young man to Southampton Airport for a flight with Flybe.
We arrived on time and I bid him farewell only to learn later that he had missed his flight having not heard the last call.
He was required to purchase another ticket on the next flight four hours later – not ideal for a suffering cancer patient.
I complained to Flybe by letter and explained he had not been late but was probably disorientated. Flybe management studied the facts and immediately made an offer to reimburse the second ticket in full. The young man is now back with his family and has gained two kilos.
Flybe will shortly be locating to Bournemouth and I would like all Echo readers to join with me in thanking them for their generosity and wishing them well in serving Bournemouth customers in the future.
It is heartening to see that some companies can still be prepared to move the earth to help others be over the moon.
PAUL CUNNINGHAM,
Stirling Road,
Bournemouth
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