RECENT letters in the Bournemouth Echo compelled me to write, re Bournemouth Hospital.

A family member of mine went into Bournemouth hospital last year, their whole stay was a nightmare.

As they were unable to walk, they couldn’t walk out. I had enough and complained, that took ages. The lady wasn’t in for various reasons and suggested different things I could do to complain.

I eventually gave up and my family member passed away about two months later.

Out of the blue the lady phoned me about two weeks later.

I told her my family member had passed away, she was shocked.

The lady phoned me again and asked for a family member. She did apologise.

I received a letter to say sorry they had not been in contact, but a named person would.

Then I received another letter from someone else to say nothing could be found concerning my complaint.

A while later I received another letter in November 2013 about all of the changes that had been made on the ward. Why all the changes if there wasn’t any problems?

I was stood in a shop waiting to be served when two people were discussing a lady in Bournemouth hospital, on a different ward, but same concerns.

One said get her out as soon as possible. I was upset as it was a year ago it was me complaining. No changes at all it seems.

What’s going on Bournemouth Hospital?

NAME & ADDRESS SUPPLIED