HAVING read your article about Dorset Waste Partnership spending money on sending advisors round to ask how we are getting on with our recycling etc. in recent editions of the Echo, we simply had to write to you with our experience of dealing with DWP.

I would suggest that DWP would do better spending their money on getting efficient staff who know what they are doing, rather than sending advisors to householders to patronise them on how to recycle – we’ve been doing it for years with Poole Borough Council, and most efficient it was too.

We cannot wait for these three employees from Dorset Waste Partnership to call at our door, as we have been getting absolutely nowhere with our request for a Garden Waste bin to be delivered.

Having moved into Ferndown on 19th December 2013, we have never received any details about the recycling procedures for this area. It has only been by seeing when neighbours put out their relevant bins that we knew when to do so.

We contacted the Dorset Waste Partnership to request that we join the scheme for here. We paid £40 to them on March 3rd (thinking that was for a year) and understood that it could take up to 20 working days for the bin to be delivered, along with a calendar of the collection dates. As we had not received the bin in the allotted time, we contacted them by phone, and were told that they had no record of our request!

It was not until we had spoken to several different people over a couple of days, and quoted our Agreement ID and Merchant Reference numbers that they “found” us.

On April 1st, they took another £40 from our bank account, as apparently that is the date that the annual payments are due – another phone call, and they refunded the original payment, and assured us that they would get the bin delivered as a priority.

On April 8th we phoned again asking where the bin had got to, and again we were told that they had no record of our request!

We have already missed the first collection day of this new year for which we have spent £40, next week I believe will be the second collection date – will we get compensated for loss of collections, we doubt it.

Therefore we say bring on the three employees in their high-vis jackets, and please knock on our door. The Dorset Waste Partnership is a shambles.

STEPHEN & Deanna OXLADE, Ferndown