A POOLE care home has been told it must improve or face enforcement action after it was labelled ‘inadequate’ in an inspection report from the Care Quality Commission.

The Sheridan Care Home, pictured right, in Lower Parkstone, was given the poor rating following an unannounced inspection in October.

RYSA Ltd., which runs the Durlston Road home, has been told it must make urgent improvements after inspectors found it was failing to provide care which was safe, effective, caring and responsive to people’s needs or well led.

It was inspected under the CQC’s new programme which gives ratings to all adult social care services to help people chose their care.

Among the areas highlighted in the report was residents’ care not being planned or delivered consistently, including care plans not always being updated to reflect changing needs, not reflecting people’s personal interests, and a lack of meaningful activities.

Some records were inaccurate and incomplete, and inspectors found that people’s safety was compromised in some areas, including out-of-date risk assessments, ineffective staff recruitment checks and poor medicines management.

Staff had not received appropriate training to work with people living with dementia – despite it being a specialist dementia care home.

Adrian Hughes, Deputy Chief Inspector of Adult Social Care in the south, said: “It is simply not acceptable that people living at The Sheridan Care Home were not receiving care which was safe, effective, caring, or responsive to their needs, and that the service was not well led.

“It is important that people’s care plans accurately reflect their needs and take their views and the views of their relatives into account. Where care plans are incomplete, this places people at risk of coming to harm.

“It is the responsibility of RYSA Limited as the registered provider to have in place systems to monitor and review the quality of the service, and to take timely action if there is any slippage in standards.

“We will return in due course to check whether the required improvements have been made – and will take further action if they have not.”

Care home manager Richard Koussa said there had been “a lot of improvement” since the inspection and they had addressed the issues raised in the CQC feedback, adding: “I am confident that we will now meet the requirements.”