MS victim banned from takeaway after she's confused for being 'drunk'

Bournemouth Echo: ORDEAL: Marie Kelly, left, with her sister Sophiee-Leigh. Picture: Corin Messer ORDEAL: Marie Kelly, left, with her sister Sophiee-Leigh. Picture: Corin Messer

A WOMAN says she was asked to leave a takeaway for being drunk when she actually has multiple sclerosis.

Marie Kelly, 19 – who has the degenerative nerve disorder, which makes her speech slurred and her walking uneven – was eating at Southern Fried Chicken on Charminster Road in Bournemouth.

She said she was asked to leave and then when she returned a few days later, the manager told her she was banned as she walked out.

Marie, from Charminster, said: “He still hasn’t given me a reason why. I can only put it down to him thinking I was drunk.

“The second time I had a bottle of Appletise and he thought it was beer.

“I don’t drink. He wouldn’t listen. This happens in quite a lot of shops. They look at me as if I am drunk.”

She added: “I want this to be out there so that everyone knows what MS is.”

Sister Sophiee-Leigh Kelly, 13, from Charminster, was there on the second occasion.

She said: “I tried to explain MS to him and that she can’t help the way she walks.

“He said: ‘You are not allowed in here, you are both drunk’.”

Mum Anne Lake, 52, from Boscombe , said: “It’s bad enough she has to live with MS and for this to happen is heart-breaking.”

Takeaway owner Zaki Marstani said that on the first occasion Marie came in she had been persistently asking for one of the staff – Marie said she wanted to return one of his belongings.

Mr Marstani also said he had been informed by his staff that Marie had only been drinking a soft drink the second time she visited.

Mr Marstani said: “I am sorry if she is not well, but I didn’t know.

“We don’t have any issues with anybody. If she wants to come here and sit down and talk about it I am quite happy to do so.

“I felt like it seemed like she is not a well-behaved person. If she is drunk, if she is smoking, I can’t say that, I can’t guess.

He said he is very alert to any potential bad behaviour – especially related to alcohol – because he wants a family-friendly business.

Multiple sclerosis and co-ordination

The MS Trust said: “Slurred speech and swaying whilst walking are typical symptoms of multiple sclerosis.


“MS causes damage to nerves, leading to muscle weakness and lack of co-ordination.


“Many people with MS find heat can make their symptoms worse.


“Sadly, Marie’s experience reflects the lack of public understanding about disability, and MS in particular.”


The MS Society said a survey of 1,419 people with MS carried out in March found 50 per cent had their symptoms mistaken for drunkenness.

Comments (33)

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12:03pm Tue 4 Sep 12

BIGTONE says...

You can't blame the shop owner. He is not qualified to know or do a medical diagnosis.
Like many other people he can only base his decisions on what he sees.
You can't blame the shop owner. He is not qualified to know or do a medical diagnosis. Like many other people he can only base his decisions on what he sees. BIGTONE
  • Score: 0

12:04pm Tue 4 Sep 12

bornINpoole69 says...

I have allowed for "spin" on this story and still feel disgusted at the way this person may have been treated and probably elsewhere too.
She and the MS Trust need all the support they can get.
I have allowed for "spin" on this story and still feel disgusted at the way this person may have been treated and probably elsewhere too. She and the MS Trust need all the support they can get. bornINpoole69
  • Score: 0

12:23pm Tue 4 Sep 12

HRH of Boscombe says...

Aren't drunk people the backbone of these fried chicken/kebab houses? I wouldn't want one sober.
Aren't drunk people the backbone of these fried chicken/kebab houses? I wouldn't want one sober. HRH of Boscombe
  • Score: 0

1:01pm Tue 4 Sep 12

Brooksiebb says...

I have been a regular customer of SFC since it opened in Charminster a few years ago. I have never witnessed anything but the best of customer service by Zaki, his family (especially his wife) and his staff, so was sorry to read about this incident and misunderstanding.

HRH - you should try SFC chicken when you are sober - it's the best!!!
I have been a regular customer of SFC since it opened in Charminster a few years ago. I have never witnessed anything but the best of customer service by Zaki, his family (especially his wife) and his staff, so was sorry to read about this incident and misunderstanding. HRH - you should try SFC chicken when you are sober - it's the best!!! Brooksiebb
  • Score: 0

1:26pm Tue 4 Sep 12

Winstonchilled says...

In these situations people do their best and make a spur of the moment decision - they can't really do more than that.
.
Even the survey shows it is a easy mistake to make.
.
It was only a few weeks ago when a Southbourne Kebab shop was being blamed as being a source of drinking and loitering.
.
These guys work jolly hard, working all hours, remain calm and friendly, dealing with all sorts of people throughout the day and night.
.
Hardworking guys and food is really tasty.
In these situations people do their best and make a spur of the moment decision - they can't really do more than that. . Even the survey shows it is a easy mistake to make. . It was only a few weeks ago when a Southbourne Kebab shop was being blamed as being a source of drinking and loitering. . These guys work jolly hard, working all hours, remain calm and friendly, dealing with all sorts of people throughout the day and night. . Hardworking guys and food is really tasty. Winstonchilled
  • Score: 0

1:29pm Tue 4 Sep 12

goatty says...

What a non story!
Cannot blame the shop owner as even the MS Society admit sufferers sound drunk. Its very sad but what else could he do in that situation. I am sure most shop owners would ask someone who appears drunk to leave, and would not get into a medical debate with the person.
What a non story! Cannot blame the shop owner as even the MS Society admit sufferers sound drunk. Its very sad but what else could he do in that situation. I am sure most shop owners would ask someone who appears drunk to leave, and would not get into a medical debate with the person. goatty
  • Score: 0

1:47pm Tue 4 Sep 12

High Treason says...

Common sense would ensure she carried a letter from her doctor explaining how the disorder can affect people at times.
Common sense would ensure she carried a letter from her doctor explaining how the disorder can affect people at times. High Treason
  • Score: 0

2:22pm Tue 4 Sep 12

AdamSFC says...

HRH of Boscombe wrote:
Aren't drunk people the backbone of these fried chicken/kebab houses? I wouldn't want one sober.
hahahahahaha so true!!!!!
[quote][p][bold]HRH of Boscombe[/bold] wrote: Aren't drunk people the backbone of these fried chicken/kebab houses? I wouldn't want one sober.[/p][/quote]hahahahahaha so true!!!!! AdamSFC
  • Score: 0

3:01pm Tue 4 Sep 12

SisterlyLove says...

I agree this is a non story and a misunderstanding that should have been cleared up without going to the press.

SFC is a great access to
Charminster and I appreciate it that staff are alert to potential trouble. I've never had a bad experience there, in fact quite the opposite. Both service and food are excellent.

Keep up the good work Mr zaki and co!
I agree this is a non story and a misunderstanding that should have been cleared up without going to the press. SFC is a great access to Charminster and I appreciate it that staff are alert to potential trouble. I've never had a bad experience there, in fact quite the opposite. Both service and food are excellent. Keep up the good work Mr zaki and co! SisterlyLove
  • Score: 0

3:07pm Tue 4 Sep 12

Morrigan says...

I too have MS and have been mistaken as drunk a couple of times over the years, but I rather think the owner's comments about her behaviour is a lot more telling than the report would indicate.

Sounds to me like she's got a chip on her shoulder and her behaviour may reflect this?
I too have MS and have been mistaken as drunk a couple of times over the years, but I rather think the owner's comments about her behaviour is a lot more telling than the report would indicate. Sounds to me like she's got a chip on her shoulder and her behaviour may reflect this? Morrigan
  • Score: 0

3:26pm Tue 4 Sep 12

pete woodley says...

Morrigan,i was thinking along the same lines,as i have said previously,especiall
y if "kid" sister was with her.
Morrigan,i was thinking along the same lines,as i have said previously,especiall y if "kid" sister was with her. pete woodley
  • Score: 0

3:43pm Tue 4 Sep 12

bosco1 says...

Well im not taking sides on this issue, but walking into a establishment with a bottle of appletiser ( the bottles name may not have been visible.) ? I suppose you have to be open minded.Realy not a very bright story for the Echo, maybe the Echo is getting a quite spell from the normal Boscombe news..?!!
Well im not taking sides on this issue, but walking into a establishment with a bottle of appletiser ( the bottles name may not have been visible.) ? I suppose you have to be open minded.Realy not a very bright story for the Echo, maybe the Echo is getting a quite spell from the normal Boscombe news..?!! bosco1
  • Score: 0

3:53pm Tue 4 Sep 12

bornINpoole69 says...

Morrigan wrote:
I too have MS and have been mistaken as drunk a couple of times over the years, but I rather think the owner's comments about her behaviour is a lot more telling than the report would indicate. Sounds to me like she's got a chip on her shoulder and her behaviour may reflect this?
she could not have has a CHIP on her shoulder - she was not served!
[quote][p][bold]Morrigan[/bold] wrote: I too have MS and have been mistaken as drunk a couple of times over the years, but I rather think the owner's comments about her behaviour is a lot more telling than the report would indicate. Sounds to me like she's got a chip on her shoulder and her behaviour may reflect this?[/p][/quote]she could not have has a CHIP on her shoulder - she was not served! bornINpoole69
  • Score: 0

5:39pm Tue 4 Sep 12

pete woodley says...

"cliffy"You do not know the story anymore than any of us,and i doubt if you know anyone involved,so why run down a place you havent visited.
"cliffy"You do not know the story anymore than any of us,and i doubt if you know anyone involved,so why run down a place you havent visited. pete woodley
  • Score: 0

7:20pm Tue 4 Sep 12

Telscombe Cliffy says...

pete woodley wrote:
"cliffy"You do not know the story anymore than any of us,and i doubt if you know anyone involved,so why run down a place you havent visited.
You like me are giving opinions on the facts given by the Echo in the report above, or do you know this man and want to give him a character reference? I'm not running down the establishment, whose chicken bits may be succulent, just the ignorant plonker who was insensitive to the young girl.
[quote][p][bold]pete woodley[/bold] wrote: "cliffy"You do not know the story anymore than any of us,and i doubt if you know anyone involved,so why run down a place you havent visited.[/p][/quote]You like me are giving opinions on the facts given by the Echo in the report above, or do you know this man and want to give him a character reference? I'm not running down the establishment, whose chicken bits may be succulent, just the ignorant plonker who was insensitive to the young girl. Telscombe Cliffy
  • Score: 0

7:43pm Tue 4 Sep 12

Telscombe Cliffy says...

pete woodley wrote:
"cliffy"You do not know the story anymore than any of us,and i doubt if you know anyone involved,so why run down a place you havent visited.
Well , if I visit this place tonight and buy a meal and if it is bad and I comment on that fact here the comment will be removed. If the meal is ok the comment will stay. So there you go.....distortion of the facts would ensue, dilemma for the Echo who keep wetting themselves everytime they invite an opinion on a story.
[quote][p][bold]pete woodley[/bold] wrote: "cliffy"You do not know the story anymore than any of us,and i doubt if you know anyone involved,so why run down a place you havent visited.[/p][/quote]Well , if I visit this place tonight and buy a meal and if it is bad and I comment on that fact here the comment will be removed. If the meal is ok the comment will stay. So there you go.....distortion of the facts would ensue, dilemma for the Echo who keep wetting themselves everytime they invite an opinion on a story. Telscombe Cliffy
  • Score: 0

8:23pm Tue 4 Sep 12

Bournefre says...

I used to rate SFC at the higher end of the scale for food, cleanliness and customer service, although I admit I have never tried their food without a few glasses of beer beforehand.
Unfortunately I haven't been recently as they seem to close earlier.
I used to rate SFC at the higher end of the scale for food, cleanliness and customer service, although I admit I have never tried their food without a few glasses of beer beforehand. Unfortunately I haven't been recently as they seem to close earlier. Bournefre
  • Score: 0

9:07pm Tue 4 Sep 12

pete woodley says...

Cliffy,you still dont know the facts do you,only what you read.Dont believe everything you read.Do you go around calling people ignorant plonkers ?.Sure way to get a smack in the teeth.
Cliffy,you still dont know the facts do you,only what you read.Dont believe everything you read.Do you go around calling people ignorant plonkers ?.Sure way to get a smack in the teeth. pete woodley
  • Score: 0

9:29pm Tue 4 Sep 12

wrongun says...

Takeaway owner Zaki Marstani said that on the first occasion Marie came in she had been persistently asking for one of the staff – Marie said she wanted to return one of his belongings.

“I felt like it seemed like she is not a well-behaved person. If she is drunk, if she is smoking, I can’t say that, I can’t guess. went in played up got barred nothing to o with ms..
Takeaway owner Zaki Marstani said that on the first occasion Marie came in she had been persistently asking for one of the staff – Marie said she wanted to return one of his belongings. “I felt like it seemed like she is not a well-behaved person. If she is drunk, if she is smoking, I can’t say that, I can’t guess. went in played up got barred nothing to o with ms.. wrongun
  • Score: 0

9:53pm Tue 4 Sep 12

UTDtillIdie says...

Is that Marilyn Manson?
Is that Marilyn Manson? UTDtillIdie
  • Score: 0

11:10pm Tue 4 Sep 12

vivianda says...

I couldn't believe what I was reading in todays echo and as a customer on the said day, I felt I had to comment!!!! MS and discrimination?? What l I saw was a young lady demanding to see one of the staff (a young man who was hiding in the back of the restaurant). She was told politely by the owner that she couldn't see him while he was working. She would'nt take no for an answer and kept on and on. She didn't seem drunk, just very rude and demanding and I think the owner was right to ban her, for the sake of his customers. As for having M.S why on earth didn't she say so instead of going to the echo??
I couldn't believe what I was reading in todays echo and as a customer on the said day, I felt I had to comment!!!! MS and discrimination?? What l I saw was a young lady demanding to see one of the staff (a young man who was hiding in the back of the restaurant). She was told politely by the owner that she couldn't see him while he was working. She would'nt take no for an answer and kept on and on. She didn't seem drunk, just very rude and demanding and I think the owner was right to ban her, for the sake of his customers. As for having M.S why on earth didn't she say so instead of going to the echo?? vivianda
  • Score: 0

12:54am Wed 5 Sep 12

jessicasmama says...

vivianda wrote:
I couldn't believe what I was reading in todays echo and as a customer on the said day, I felt I had to comment!!!! MS and discrimination?? What l I saw was a young lady demanding to see one of the staff (a young man who was hiding in the back of the restaurant). She was told politely by the owner that she couldn't see him while he was working. She would'nt take no for an answer and kept on and on. She didn't seem drunk, just very rude and demanding and I think the owner was right to ban her, for the sake of his customers. As for having M.S why on earth didn't she say so instead of going to the echo??
vivianda - All I can say is thank you for commenting! I just love the fact that this girl has gone to the Echo with a sob story & has been outed as a complete liar in the process! Also, as her picture is shown, everyone will know her face. Maybe I'm just harsh, but I love it when people shoot themselves in the foot like this! :)
[quote][p][bold]vivianda[/bold] wrote: I couldn't believe what I was reading in todays echo and as a customer on the said day, I felt I had to comment!!!! MS and discrimination?? What l I saw was a young lady demanding to see one of the staff (a young man who was hiding in the back of the restaurant). She was told politely by the owner that she couldn't see him while he was working. She would'nt take no for an answer and kept on and on. She didn't seem drunk, just very rude and demanding and I think the owner was right to ban her, for the sake of his customers. As for having M.S why on earth didn't she say so instead of going to the echo??[/p][/quote]vivianda - All I can say is thank you for commenting! I just love the fact that this girl has gone to the Echo with a sob story & has been outed as a complete liar in the process! Also, as her picture is shown, everyone will know her face. Maybe I'm just harsh, but I love it when people shoot themselves in the foot like this! :) jessicasmama
  • Score: 0

6:32am Wed 5 Sep 12

hamworthygirl says...

Interesting comments on this story and for once a lot common sense has been said. Of course the shop in question cannot be blamed for thinking the lady was drunk MS sufferers sometimes have the appearance of drunkeness and it does seem that the owner was nothing but polite and the lady a tad aggresive as reported by a witness who was actually there. I feel for the lady, MS is terrible but maybe more awaremess is needed and running to the echo with a negative story is not the answer.
Interesting comments on this story and for once a lot common sense has been said. Of course the shop in question cannot be blamed for thinking the lady was drunk MS sufferers sometimes have the appearance of drunkeness and it does seem that the owner was nothing but polite and the lady a tad aggresive as reported by a witness who was actually there. I feel for the lady, MS is terrible but maybe more awaremess is needed and running to the echo with a negative story is not the answer. hamworthygirl
  • Score: 0

7:43am Wed 5 Sep 12

Lord Spring says...

They do not live as a family unit is as I read it ,
I would have thought with health problems they would have..
They do not live as a family unit is as I read it , I would have thought with health problems they would have.. Lord Spring
  • Score: 0

8:25am Wed 5 Sep 12

Telscombe Cliffy says...

pete woodley wrote:
Cliffy,you still dont know the facts do you,only what you read.Dont believe everything you read.Do you go around calling people ignorant plonkers ?.Sure way to get a smack in the teeth.
Sorry Pete , just winding you up a bit .Hope you have a good day! This story is obviously a bit dull, and there are always two sides to an arguement- which we don't know if we are not there.
[quote][p][bold]pete woodley[/bold] wrote: Cliffy,you still dont know the facts do you,only what you read.Dont believe everything you read.Do you go around calling people ignorant plonkers ?.Sure way to get a smack in the teeth.[/p][/quote]Sorry Pete , just winding you up a bit .Hope you have a good day! This story is obviously a bit dull, and there are always two sides to an arguement- which we don't know if we are not there. Telscombe Cliffy
  • Score: 0

9:03am Wed 5 Sep 12

pete woodley says...

Cheers cliffy.I too am glad that someone has told the truth.
Cheers cliffy.I too am glad that someone has told the truth. pete woodley
  • Score: 0

9:14am Wed 5 Sep 12

Telscombe Cliffy says...

pete woodley wrote:
Cheers cliffy.I too am glad that someone has told the truth.
I like Hamworthygirls post above, well written and probably nearest the truth.
[quote][p][bold]pete woodley[/bold] wrote: Cheers cliffy.I too am glad that someone has told the truth.[/p][/quote]I like Hamworthygirls post above, well written and probably nearest the truth. Telscombe Cliffy
  • Score: 0

8:20am Thu 6 Sep 12

BournemouthMum says...

From reading between the lines, my conclusion is that the owner is a very nice decent business person and the young lady probably has - as another commenter has said - a bit of a chip on her shoulder. I feel sorry that she has MS, however, she should not be using her condition as an excuse for poor behaviour, and she should drop her attitude as it won't serve her well in life.
From reading between the lines, my conclusion is that the owner is a very nice decent business person and the young lady probably has - as another commenter has said - a bit of a chip on her shoulder. I feel sorry that she has MS, however, she should not be using her condition as an excuse for poor behaviour, and she should drop her attitude as it won't serve her well in life. BournemouthMum
  • Score: 0

9:43am Thu 6 Sep 12

alanhl says...

i can understand her attitude a bit, it must be very frustrating to be unable to communicate properly, i feel sorry for her, particularly as the person she was trying to contact was hiding in the rear of the shop and being protected by the owner, no i wont eat from there again
i can understand her attitude a bit, it must be very frustrating to be unable to communicate properly, i feel sorry for her, particularly as the person she was trying to contact was hiding in the rear of the shop and being protected by the owner, no i wont eat from there again alanhl
  • Score: 0

12:41pm Thu 6 Sep 12

pete woodley says...

alanhl wrote:
i can understand her attitude a bit, it must be very frustrating to be unable to communicate properly, i feel sorry for her, particularly as the person she was trying to contact was hiding in the rear of the shop and being protected by the owner, no i wont eat from there again
Good one less person to cause trouble.
[quote][p][bold]alanhl[/bold] wrote: i can understand her attitude a bit, it must be very frustrating to be unable to communicate properly, i feel sorry for her, particularly as the person she was trying to contact was hiding in the rear of the shop and being protected by the owner, no i wont eat from there again[/p][/quote]Good one less person to cause trouble. pete woodley
  • Score: 0

12:42pm Thu 6 Sep 12

pete woodley says...

alanhl wrote:
i can understand her attitude a bit, it must be very frustrating to be unable to communicate properly, i feel sorry for her, particularly as the person she was trying to contact was hiding in the rear of the shop and being protected by the owner, no i wont eat from there again
Good one less person to cause trouble.
[quote][p][bold]alanhl[/bold] wrote: i can understand her attitude a bit, it must be very frustrating to be unable to communicate properly, i feel sorry for her, particularly as the person she was trying to contact was hiding in the rear of the shop and being protected by the owner, no i wont eat from there again[/p][/quote]Good one less person to cause trouble. pete woodley
  • Score: 0

1:44pm Thu 6 Sep 12

Dog friendly 1 says...

High Treason wrote:
Common sense would ensure she carried a letter from her doctor explaining how the disorder can affect people at times.
Agree with High Treason - surely to banish these issues, a card from your GP stating your condition and visual side effects could eliminate a majority of situations like this .
[quote][p][bold]High Treason[/bold] wrote: Common sense would ensure she carried a letter from her doctor explaining how the disorder can affect people at times.[/p][/quote]Agree with High Treason - surely to banish these issues, a card from your GP stating your condition and visual side effects could eliminate a majority of situations like this . Dog friendly 1
  • Score: 0

12:42pm Wed 12 Sep 12

Lowe123 says...

I and my friend were actually in the shop when this happened. And it did come across that she was drunk. Due to her and her friend being really loud and rude. Mr Marstani asked her nicely to be more quite as other costumers were trying to eat. That is when she got rude and louder! So I can understand why she got banned. I don’t think her illness should come into this because she wasn’t only being loud she was being rude to Mr Marstani and his staff and no illness is a reason to be rude to someone.
I and my friend were actually in the shop when this happened. And it did come across that she was drunk. Due to her and her friend being really loud and rude. Mr Marstani asked her nicely to be more quite as other costumers were trying to eat. That is when she got rude and louder! So I can understand why she got banned. I don’t think her illness should come into this because she wasn’t only being loud she was being rude to Mr Marstani and his staff and no illness is a reason to be rude to someone. Lowe123
  • Score: 0

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