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Bournemouth Council staff watch as jobs go over to Mouchel

The town hall The town hall

CONCERNED town hall staff packed out a council meeting to witness their jobs being transferred to troubled outsourcing company Mouchel.

Dozens of staff from the finance, organisational development and human resources departments will now become Mouchel employees from February 1.

The move is expected to save the council £7.5 million over nine years but is highly controversial because of Mouchel’s perilous financial position and rock bottom share price.

Dave Higgins, the staff’s union representative, was applauded by staff after he urged councillors to take the advice of an independent risk assessment and “adopt a cautious, wait and see approach” to the transfer of any more services.

These concerns were echoed by opposition councillors. Labour leader Cllr Ben Grower warned: “It has to be in the interests of Bournemouth to proceed with this, not in the interests of Mouchel. We are not in the business of bailing out Mouchel.”

And Independent Cllr Anne Rey asked deputy leader Cllr John Beesley: “If you were just embarking on outsourcing now, would you honestly look at this company given its current circumstances?”

But, following three hours of discussion, the town’s Conser-vative cabinet voted unanimously to proceed with the transfer.

Chief executive Pam Donnellan said: “If you talk to our staff who are now Mouchel staff, you will get a very positive picture about how the company has been able to move these services forward and meet those exacting standards that we have set out.”

She also warned that abandoning or stalling the transfer would have serious repercussions and it would fall on the council to make the required savings.

Mouchel reported an overall loss of £65m in the year to July 2011 but has negotiated some leeway with its banks and is expected to remain solvent this year.

The prospect of a takeover is highly likely but councillors were told the original contract dealt with this scenario.

Any buyer must honour the deal with Bournemouth coun-cil, or alternatively the council could opt to bring the services back in house at an estimated cost of around £135,000.

Deputy leader Cllr John Beesley said there were no issues with the way Mouchel was currently delivering in Bournemouth and said the company’s new management team had the approval of the company’s banks, He added that Mouchel was paid retrospectively for delivering services and had already created 66 jobs and invested £5m in town.

Comments(36)

BBC Escapee says...
10:31am Sat 7 Jan 12

How many reports advising caution were needed before somebody stopped and thought? If local government contracts are so profitable why are Mouchel racking up 65 million pound losses? Unless the local government contracts are a way of subsidising other parts of the business. Rochdale Council have just taken their outsourced services back in-house from Mouchel ending a fifteen year agreement 10 years early. The most telling comment from the leader of Rochdale Council was that they discovered that the council had been charged £2000 by Mouchel for laptops that they could have purchased themselves for around £600. Ok that’s just good business – but in these circumstances who ended up paying for this lovely profit? A good procurement officer working for an organisation with the buying power of a large council can negotiate pretty good deals if they are acting just for the benefit of their council and tax paying local residents. How can a private company in business to make a profit run the same services for less money than the council without something having to give. It does not seem right that such core services to a council can be outsourced to private companies. I'm all for value for money but you have got to ask if a private company think they can run these services and make a profit why can't the councils' own departments look at being more cost effective as all they need to do is cover their running costs. Previous experience has shown that often after the costs of Council employed contract supervision officers and all the extras generally added on along the way by the contractor to make it worthwhile, no massive savings come to fruition. Anybody remember when Bournemouth Councils’ Refuse Collection and Street Sweeping were originally put out to tender some fifteen to twenty years ago! If outsourcing works so well and private companies are so cost effective why don’t we go the whole hog and do away with Borough Councils and just have a private company with a board of directors running all of our towns and then by natural progression.........

..........one running the country as well! (We could all be shareholders in this new "Big Society" company) Perhaps, the new Bournemouth signs have already been made. Only a little change though to "BOURNEMOUCHEL".

Adrian Fudge says...
11:00am Sat 7 Jan 12

BBC Escapee wrote:
How many reports advising caution were needed before somebody stopped and thought? If local government contracts are so profitable why are Mouchel racking up 65 million pound losses? Unless the local government contracts are a way of subsidising other parts of the business. Rochdale Council have just taken their outsourced services back in-house from Mouchel ending a fifteen year agreement 10 years early. The most telling comment from the leader of Rochdale Council was that they discovered that the council had been charged £2000 by Mouchel for laptops that they could have purchased themselves for around £600. Ok that’s just good business – but in these circumstances who ended up paying for this lovely profit? A good procurement officer working for an organisation with the buying power of a large council can negotiate pretty good deals if they are acting just for the benefit of their council and tax paying local residents. How can a private company in business to make a profit run the same services for less money than the council without something having to give. It does not seem right that such core services to a council can be outsourced to private companies. I'm all for value for money but you have got to ask if a private company think they can run these services and make a profit why can't the councils' own departments look at being more cost effective as all they need to do is cover their running costs. Previous experience has shown that often after the costs of Council employed contract supervision officers and all the extras generally added on along the way by the contractor to make it worthwhile, no massive savings come to fruition. Anybody remember when Bournemouth Councils’ Refuse Collection and Street Sweeping were originally put out to tender some fifteen to twenty years ago! If outsourcing works so well and private companies are so cost effective why don’t we go the whole hog and do away with Borough Councils and just have a private company with a board of directors running all of our towns and then by natural progression......... ..........one running the country as well! (We could all be shareholders in this new "Big Society" company) Perhaps, the new Bournemouth signs have already been made. Only a little change though to "BOURNEMOUCHEL".
Well said
The main Contract might look good on paper offering savings but you will find that the Council is paying through the nose for all the "extras" that are not covered
Its my beleif that Bournemouth Council has already paid extra for IT equipment, probably at some stupid rate, that they thought was part of the main Contract
I wonder also what these jobs are that they have created. It looks a very similar number to those transfered over to them when Quadron and then Kinetics went bust. Surely someone is not trying to mislead!!

TerreHaute says...
12:32pm Sat 7 Jan 12

It's just fraud. Where is Panorama to substantiate this?

Oh, we cant wait six months to see whether Mouchel remain stable - because we're a bunch of Muppets who must vote "Yes!" NOW...

But if people really cared, the FOI requests would be publicising the failures, inefficiencies & bare-faced lies.

As long as the administration know that when this does go T*** Up, we'll all remember who voted it through despite warning to "Wait and See"

Trails off with the Muppet theme tune................
.............

Lord Elpas says...
12:33pm Sat 7 Jan 12

What also has to be realised is that the Conservative philosophy is "Public bad, nasty - Private very good!!" This outsourcing has got absolutely nothing to do with saving money. After all, who really believes council tax bills will go down as a result of this sell off? When has anything that is sold off to the private sector resulted in reduced bills and taxes? Look at the sell off of the utility companies, the railways, the bus services and other public services. Are any of you paying at lot less but getting a lot more for your money?? All this about is party dogma - and nothing else.

Simon Mason says...
12:44pm Sat 7 Jan 12

As an ex-BBC/Mouchel employee I am amazed that the second wave of outsourcing actually happened.
Who in their right mind would sign off on a deal where a company consistently had financial troubles?

Ms Donnellan is quoted as saying “If you talk to our staff who are now Mouchel staff, you will get a very positive picture about how the company has been able to move these services forward and meet those exacting standards that we have set out.”

Well, Ms Donnellan, I HAVE spoken to staff who are now employed by Mouchel and the picture I got was the exact opposite of positive.

I left after about 4 months of Mouchel "leadership" and it was clear to me that it wasn't going to get any better.

My perception of the service Mouchel offered was that of "ticking boxes".
As long as the service agreement was reached, nothing else mattered.
Certainly not the staff or their morale or Bournemouth residents.

Add to that the pay cuts and not replacing any staff that left and you're left with a overriding sense that all that matters is profit.
Mouchel are not in this to make friends, or to make Bournemouth better.
They ONLY want the profit and that goes to the company, not back into Bournemouth.

I lived in Bournemouth for 20+ years and worked for Bournemouth Council for 10+ years.

I'm glad to have left Mouchel and I'm glad I rarely have to visit Bournemouth anymore.

It's a shadow of what it used to be.

I'm happy to speak to any of the Councillors about my thoughts.
Now I no longer work there, I don't have to worry about my job for speaking out.

TerreHaute says...
12:58pm Sat 7 Jan 12

Well said Simon Mason.

I still work for Bournemouth and I'm staggered that this is going ahead.

If I could get guaranteed gardening leave for speaking out, I'd be only too happy to do so. As it is, I'm too unimportant to generate the same treatment as Steve Parker received for fulfilling his responsibility to the Council and Taxpayers. I'd probably get canned.

FOI requests people. Lets have proof of these savings and efficiencies.

TerreHaute says...
1:01pm Sat 7 Jan 12

"Deputy leader Cllr John Beesley said there were no issues with the way Mouchel was currently delivering in Bournemouth"

I wonder who he talks to?!? Ah, that's it... gets his lines from Charon....

TerreHaute says...
1:01pm Sat 7 Jan 12

"Deputy leader Cllr John Beesley said there were no issues with the way Mouchel was currently delivering in Bournemouth"

I wonder who he talks to?!? Ah, that's it... gets his lines from Charon....

TerreHaute says...
1:04pm Sat 7 Jan 12

Does anyone remember the stories of the first 20 PC's (have there been more and how much did they cost???).
Mouchel were so tight, Charon had to unload the van himself...

Luckily an Echo photographer was on hand to capture the travesty....

TerreHaute says...
1:10pm Sat 7 Jan 12

Railroading public opinion is no new thing to the Tories...

Ministers are "considering very seriously" building a controversial new high-speed rail line between London and Birmingham, the BBC understands.

Talk about a girl (or boy - or party) who can't say no...

boverboy says...
1:21pm Sat 7 Jan 12

Chief Executive Pam Donnellan said: "that abandoning or stalling the transfer would have serious repercussions and it would fall on the council to make the required savings".
It has always been the role of the Council to make the required savings!
From the Council Cabinet Budget monitoring papers you can see that HR and Payroll have been working with a deficit budget for sometime and part of this will be due to the delay in reducing costs as other area of the Council services were outsourced or reduced in size. It would appear that the CEO, the Executive Director and the Service Director have failed to manage and implement change to reduce the internal costs and to make the service more competative. All these posts will remain with the Council whilst those transferring to Mouchel face an uncertain future.

BBC Escapee says...
1:39pm Sat 7 Jan 12

What is going on behind closed doors?
If I had a world of my own, everything would be nonsense. Nothing would be what it is because everything would be what it isn't. And contrary-wise; what it is it wouldn't be, and what it wouldn't be, it would. You see?................
.... it gets curioser and curioser ............!

Lord Elpas says...
1:54pm Sat 7 Jan 12

Forget Freedom of Information requests on anything to do with this sell-off!! Mouchel, in its contract with Bournemouth Borough Council, will have ensured it contains a 'Commercial In Confidence ' gagging clause which will prohibit the discussion, publication or release of anything to do with the bidding, signing and administration of its contract with the Council by anybody. The contract is now signed - you will learn or find out nothing. If you do try and ask under the FOI Act, all you will get is a standard letter saying back from BBC saying "Thank you for your enquiry about the Council and its contract with Mouchel. All information regarding your request is classified as 'Commercial In Confidence' and it therefore exempt from the FOI Act."

*Fiona* says...
2:04pm Sat 7 Jan 12

Chief executive Pam Donnellan said: “If you talk to our staff who are now Mouchel staff, you will get a very positive picture about how the company has been able to move these services forward and meet those exacting standards that we have set out.”

____________________
__

Mrs Donellan you wont be working for Bmth council when this all goes horribly wrong because you are retiring so thanks for lumbering the towns residents with this.

addntox says...
2:15pm Sat 7 Jan 12

It was always a done deal, Mouchel & the council worked the figures to make everthing tally up- how much money was wasted on the reports etc?

addntox says...
2:15pm Sat 7 Jan 12

It was always a done deal, Mouchel & the council worked the figures to make everthing tally up- how much money was wasted on the reports etc?

addntox says...
2:21pm Sat 7 Jan 12

It was always a done deal, Mouchel & the council worked the figures to make everthing tally up- how much money was wasted on the reports etc?

SurfReefFunTime says...
3:17pm Sat 7 Jan 12

Its disaster after disaster at Bournemouth Council. It seems to never ending **** ups from this useless waste of space 'council'. Its time somebody got rid of these people who seem to be creating a never ending list of fiascos as well as wasting tax payers money in what seems to be going into a continual beauracratic black hole.

How about spending some money on the town?

Bob49 says...
3:24pm Sat 7 Jan 12

"how much money was wasted on the reports etc?"

Nothing, if you recognise these reports were drafted up by consultants who are far more deserving of local taxpayers money than those who use Day Centres etc

Telling the council, that a lot of money can be saved by cutting wages, in such a way that it doesn't sound like a wage cut, is quite a clever skill and deserves a high fee.

More so if you are one of those (whoever they might be) who will financially benefit from this sleight of hand..

Rather like accused pickpockets having their defence counsel paid for by their victims.

politicaltrainspotter says...
4:23pm Sat 7 Jan 12

Will Mouchel be the banana skin that we have all been waiting for Cllr's Charon and Beesley.Time will tell.Fingers crossed!

politicaltrainspotter says...
4:27pm Sat 7 Jan 12

I expect next 'The Teflon Twins',AKA Charon and Beesley will rename the Town Hall,'Mouchel Mansions'.

Don't put it past them!

Bob49 says...
8:02pm Sat 7 Jan 12

Mouchel Lodge more like

BBC Escapee says...
8:58pm Sat 7 Jan 12

I heard it's now called Bungle Hall to truly represent everything that happens there!

At least there are so many people watching with amazement now - not all will go quietly!............
...

Mikeebar says...
12:04am Sun 8 Jan 12

This is not corruption. It is Conservative policy. There is a fine distinction. Corruption is illegal. But everyone in Bournemouth wanted this, chose this, voted for this Tory council, and should sit back and enjoy it.

Mikeebar says...
12:04am Sun 8 Jan 12

This is not corruption. It is Conservative policy. There is a fine distinction. Corruption is illegal. But everyone in Bournemouth wanted this, chose this, voted for this Tory council, and should sit back and enjoy it.

step up says...
10:52am Sun 8 Jan 12

Not everybody, but the majority. They take pride in being a Tory town and nothing that happens will shake that position. Idiots

excouncil says...
6:13pm Sun 8 Jan 12

I think Pam Donnellan is deluding herself! Perhaps she can supply a list of those who have anything positive to say about Mouchel. Morale is so low now that you have to step over it. Many employees are now finding themselves doing jobs they were not trained for, which is affecting the overall efficiency of their department. As for the new posts created, I believe they are just newly named posts for those who already held a post with BBC. It is a complete shambles of which I'm glad I got out of when I did - Mouchel's share price had tumbled to 15p then and look at it now!!!!!

BBC Escapee says...
8:38pm Sun 8 Jan 12

Sadly Much truth from "excouncil" above.

The lid could explode on this particular pressure vessel very soon though!

Anybody of course who doesn't want to be marched off the premises won't say anything publicly different to how wonderful everything is? They need their jobs for the moment to pay their bills!

BBC Escapee says...
8:38pm Sun 8 Jan 12

Sadly Much truth from "excouncil" above.

The lid could explode on this particular pressure vessel very soon though!

Anybody of course who doesn't want to be marched off the premises won't say anything publicly different to how wonderful everything is? They need their jobs for the moment to pay their bills!

TerreHaute says...
10:28pm Sun 8 Jan 12

Kind of tragic. Aint it?!?

Edwinton says...
9:05am Mon 9 Jan 12

whos getting money from this deal, who is getting a kickback? it stinks.

Gastines2 says...
12:12pm Mon 9 Jan 12

Presuming the justification for this deal is the projected savings for Bournemouth Council and still generating a profit for Mouchel, one can only guess at how inefficient the heads of departments were prior to this deal!! If they had notice of the reviews and they were worth the salary that they were paid,it might have been an idea if they'd earnt it and instigated some savings themselves. I trust that with another level of Mouchel staff that the existing management team will be the first to go and not the staff that actually do some work in the town?

boverboy says...
2:52pm Mon 9 Jan 12

Gastines2 wrote:
Presuming the justification for this deal is the projected savings for Bournemouth Council and still generating a profit for Mouchel, one can only guess at how inefficient the heads of departments were prior to this deal!! If they had notice of the reviews and they were worth the salary that they were paid,it might have been an idea if they'd earnt it and instigated some savings themselves. I trust that with another level of Mouchel staff that the existing management team will be the first to go and not the staff that actually do some work in the town?
I think you will find the boss stops with the Council and does not transfer to Mouchel

MattGillett says...
8:29pm Mon 9 Jan 12

This is absurd, no-one is going to supply anything to Mouchel unless Mouchel and the council pay a big premium. Last year's loss was 124 x bigger than its entire value. The stock is so junked that if every adult in Bournemouth bunged in £40 they could buy the worldwide operations.

Victor_Meldrew_Lives! says...
9:46am Tue 10 Jan 12

Outsourcing is a mixed bag.
I have previously worked for a council and outsourcers.
Outsourcers can bring in improved processes and procedures that the organisation was unable to do originally.
However I doubt it will be cheaper!
Unless a task/service is in the contract with the outsourcer than it is an extra chargeable.
Organisations often quickly get unhappy when they realise the amount of 'extras' they routinely need and have to stump up extra money for.

Victor_Meldrew_Lives! says...
9:46am Tue 10 Jan 12

Outsourcing is a mixed bag.
I have previously worked for a council and outsourcers.
Outsourcers can bring in improved processes and procedures that the organisation was unable to do originally.
However I doubt it will be cheaper!
Unless a task/service is in the contract with the outsourcer than it is an extra chargeable.
Organisations often quickly get unhappy when they realise the amount of 'extras' they routinely need and have to stump up extra money for.

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