Ryanair has been accused of “abandoning” a Poole family on the wrong Canary Island after thunderstorms forced their flight to be diverted.

Kay Wright, 40, and her children six-year-old Jack and five-year-old George, flew from Bournemouth airport on Wednesday afternoon along with Kay’s stepdaughter Tabatha, 23, and her three-year-old daughter Kacey.

Their Ryanair flight to Lanzarote left on time but, following two aborted landing attempts, was diverted to neighbouring Fuerteventura.

Kay’s boyfriend Tony Wainwright, 48, who had dropped his family off at Bournemouth airport on Wednesday, was shocked to hear how they had ended up on Fuerteventura.

The security consultant from Broadstone said: “I got a phone call at about 6pm to say they had landed but were on the wrong island.

“After disembarking they had gone into the terminal but there were no Ryanair representatives to tell them what to do next.

“It was left to me and a very helpful Spanish lady to sort out a taxi, arrange alternative accommodation for the night and book ferry crossings to Lanzarote in the morning.

“I don’t blame Ryanair for the bad weather but to abandon a family, on the wrong island, is unforgivable.

“It has cost us another £400.

“I know Ryanair is a budget airline but surely they have some duty of care to their passengers.”

The weary family finally arrived at Playa Blanca yesterday following a ferry trip in choppy seas to Lanzarote.

Tony said: “There has been no contact from Ryanair whatsoever.

“No information was posted on their website to say the flight had been diverted.

“When I rang I was told to write and I would receive a reply within 14 days.

“The flights were cheap, they cost about £250, but there’s no way we would use Ryanair again.”

A Ryanair spokeswoman said: “All passengers were accommodated under EU261 guidelines.”

David Skillicorn, managing director of Bournemouth-based tour operator Palmair, said: “There should be arrangements in place to cope with this situation.

“We would arrange for staff to go to Fuerteventura airport to give advice, arrange ferry crossings or sort out alternative accommodation.

“Planes break down and weather conditions change.

“When all travel arrangements have been made on a website it’s fine when it goes well but another story when things go wrong.”