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‘Delivery man flung parcel like shot-put’
7:00pm Monday 29th December 2008
Comments (18)A PARCEL marked fragile was “shot-putted over a six foot fence” by a specialist delivery company, according to the furious man who received it.
Guy Penwarden, 50, of Churchill Road, Parkstone, said he only realised he’d had a delivery from City Link after going to investigate an “almighty crash”.
He told the Daily Echo he saw a delivery van heading off down the road, then discovered the battered parcel at the base of the fence.
He said: “Despite the fact that all surfaces were marked fragile, it had clearly been shot-putted over the fence, and had smashed on the driveway.”
Fortunately the contents were not a priceless gift, but tins of organic dog food for his pet Bruno, which arrived dented.
He said: “It is all replaceable, but it makes me wonder how many other parcels are getting destroyed by City Link.”
He added: “I think it’s disgusting. Had it been a computer or something it would have been ruined.”
He also questioned if the delivery driver had looked before dropping the 20lb parcel over the fence into the garden where his dog plays.
Stuart Godman, sales and marketing director, said: “In line with company policy we are carrying out a thorough investigation into this incident.
“We at City Link take all our customer complaints extremely seriously.
“The company takes pride in its work. The quality and speed at which we deliver to our customers is of paramount importance. Every one of our drivers receives ongoing, extensive training in a bid to provide our customers with the very best level of service.”
Your Say YourBournemouth Echo
idontbelieveit, christchurch says...
9:24pm Mon 29 Dec 08
Fourthly they didnt smash the dented.
Fifthly does anyone actually understand why this is news??
rant over.
Merrin, Poole says...
10:07pm Mon 29 Dec 08
I know of others that have suffered there rude drivers and staff. There un-helpfull staff and constant poor excuses.
Like others I will not buy from companies that use them as a courier and if possible ask companies that use them if they will use a other company and if not I buy else where.
Fragile and Handle with Care equates to "Dont Throw so hard or jam in the van with the door" for City Link.
Derf, Wallisdown says...
11:00pm Mon 29 Dec 08
Just wondering how the driver managed to get a signature if the parcel was 'shot-putted' over the fence?
Dorsetmick, ringwood says...
12:06am Tue 30 Dec 08
But in all fairness they are cheap and they pay there drivers peanuts so the old saying goes you pay peanuts and get monkeys working for you.
Also city link are not the worst Eatons transport of Poole make city link look like eddie stobbart.
GB1980, Southbourne says...
12:13am Tue 30 Dec 08
Royal Mail on the other hand regularly fold up envelopes marked "Please do not bend", and hid a parcel in my meter cupboard without leaving a card.
Perhaps i just have a substandard postie.
poolebabe, poole says...
7:15am Tue 30 Dec 08
In Absentia, Bournemouth says...
8:47am Tue 30 Dec 08
djdaface, Bournemouth says...
9:43am Tue 30 Dec 08
If somebody pays for special delivery it should not be left in this way! I must have complained 5 times to royal mail but it still continues
frying leper, says...
11:40am Tue 30 Dec 08
hhgggaaaaaaaaaaaaaah
hhhhhhhhhh doggonne
rook, wimborne says...
12:05pm Tue 30 Dec 08
However, the fact that that the drivers are paid (allegedly) about £1.60 per drop and can be assigned over 100 drops per day might explain some hurried deliveries.
frying leper, says...
12:23pm Tue 30 Dec 08
Mike Pickering, Bournemouth says...
4:35pm Tue 30 Dec 08
Drive to the address, drop off the parcel. Repeat.
Xchurch-man, Christchurch says...
5:06pm Tue 30 Dec 08
These were delivered by City Link in a package clearly marked as "fragile electronic components".
Every one of them was damaged beyond use.
Fortunately the company I bought them from replaced them without question and shipped them via another courier at my request!
Tony South West, says...
8:49pm Tue 30 Dec 08
nobull, bournemouth says...
6:55am Wed 31 Dec 08
adecentlocalragpls, Wimborne says...
10:10am Wed 31 Dec 08
Congratulations Echo - there have been many poor stories throughout the year, but you've managed to squeeze in the most unnewsworthy story on the final day of the year! Big pat on the back.
Any chance of some decent stories next year - there's plenty out there if you'd go and look or investigate.
Reginald, Poole says...
2:23pm Wed 31 Dec 08
nobull wrote:Was this by any chance an item with a fee to pay. Royal Mail don't deliver under-paid items, and rightly so!
I was behind my front door when a card came through the letter box informing that a parcel needed to be collected from the sorting office in Wellington road. I opened the door and asked for said parcel, I was informed that the Postie had never had it they were only delivering the cards ???????????
FRAGILE ARRIVAL: Guy Penwarden says his City Link parcel was thrown over the fence
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loopymoo, Poole says...
7:37pm Mon 29 Dec 08