Apology after OAPs ordered off their bus

Bournemouth Echo: ORDERED OFF: Bob Barter   ORDERED OFF: Bob Barter

YELLOW Buses has apologised after a driver left pensioners “stranded” and ordered three others off the vehicle.

The driver apparently didn’t realise it was after 9.30am and their bus passes could be used – and wouldn’t listen to their protests.

Bournemouth resident Bob Barter, 77, was one of the people affected as he tried to catch a 5B at The Richmond Arms in Charminster Road with his wife Brenda.

The bus arrived right on time at 9.31am, and Mr Barter said three out of half-a-dozen pensioners waiting managed to get on board.

“He just said ‘Off the bus’, just like that. No ‘please’ or explanation. I just couldn’t understand it.”

Mr Barter said he explained it was past 9.30am and said: “One lady even phoned the talking clock and it was 9.34am but he still ordered us off several more times.”

He claims the driver turned off the engine and the face-off only ended at 9.37am, when the driver headed off without the other pensioners.

“He left them stranded on the pavement,” said Mr Barter, a former aircraft paint-sprayer at Bournemouth Airport.

He added: “The driver must have got out of the wrong side of the bed in the morning. I told him he was a miserable-so-and-so.”

Jenni Wilkinson, Transdev Yellow Buses’ head of marketing, said: “We have investigated and concluded that the high standards of customer care, which the 12 million passengers who travel on our services each year have a right to expect, were not met on this occasion.

“We wrote to Mr Barter and apologised for what we accept was a situation which should have been handled with more discretion. We’re happy to repeat that apology.”

Comments (7)

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7:51pm Tue 14 Oct 08

john the voice says...

was this an x wilts and dorset driver. or is in in training to be one
was this an x wilts and dorset driver. or is in in training to be one john the voice

7:59pm Tue 14 Oct 08

amused says...

no just a grumpy jobsworth again !!! seems too many of them around today
no just a grumpy jobsworth again !!! seems too many of them around today amused

9:21pm Tue 14 Oct 08

pachyderm says...

"We wrote to Mr Barter and apologised"

So , if this happened several days ago, why is it reported as a "NEWS" item today ?

YAWN...

"We’re happy to repeat that apology.”

So...why print it as a "story" ?

YAWN...

My cat nearly got run over last week .. ..

My granny had an upset tummy last month ... .....
"We wrote to Mr Barter and apologised" So , if this happened several days ago, why is it reported as a "NEWS" item today ? YAWN... "We’re happy to repeat that apology.” So...why print it as a "story" ? YAWN... My cat nearly got run over last week .. .. My granny had an upset tummy last month ... ..... pachyderm

12:47am Wed 15 Oct 08

mahaneap says...

STOP PRESS!!!

My shoelace came untied yesterday, so I retied it.
STOP PRESS!!! My shoelace came untied yesterday, so I retied it. mahaneap

6:14am Wed 15 Oct 08

cooperman says...

i trust the driver no longer has a job then ????
i trust the driver no longer has a job then ???? cooperman

10:45am Wed 15 Oct 08

MoordownMarc says...

An unfortunate incident that is not uncommon for all bus Operators. Perhaps Bus Drivers need to be reminded that every passenger they leave by the side of the road was trying to pay their wages.
An unfortunate incident that is not uncommon for all bus Operators. Perhaps Bus Drivers need to be reminded that every passenger they leave by the side of the road was trying to pay their wages. MoordownMarc

12:51pm Wed 15 Oct 08

djd says...

Another driver who missed his 'cusomer care' lessons. Perhaps a commission scheme and a customer care bonus might make the grumpies realise why they are working.
Another driver who missed his 'cusomer care' lessons. Perhaps a commission scheme and a customer care bonus might make the grumpies realise why they are working. djd
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