Crown Manor Hotel in Lyndhurst fined £20,000 as rats found in kitchen

£20k fine for hotel preparing food in rat-infested kitchen

£20k fine for hotel preparing food in rat-infested kitchen

First published in News

A hotel has been ordered to pay more than £20,000 in fines and costs after preparing food in rat-infested areas.

The Crown Manor Hotel in Lyndurst, which twice closed its kitchens after inspectors found evidence of the infestation, admitted five food hygiene offences in a case heard at Southampton Magistrates' Court.

They included two offences of involving the production, processing and distribution of food in areas where there was “an ongoing infestation of rats”.

In a statement issued after the case New Forest District Council said environmental health officers visited the premises after receiving an anonymous complaint about poor hygiene in the kitchen.

“Officers visited The Crown Manor Hotel on October 10 last year and found the kitchen was not adequately pest-proofed.

“Evidence of significant rodent activity was found in the kitchen. Fresh rodent droppings were found underneath and behind equipment, as well as gnawed eggshells and gnawed paper towel.

“Food was not protected against potential contamination. The standard of cleaning and maintenance in the kitchen was also found to be unacceptable.

“As a result of their findings, environmental health officers issued the company with a food hygiene improvement notice, requiring it to implement an effective food safety management system.

“The hotel received a food hygiene rating of 0, the worst rating under the food hygiene rating scheme.”

The statement said the hotel agreed to close the kitchens, which re-opened a few days later after cleaning and pest-roofing had been carried out.

It added: “During routine follow-up checks, environmental health officers found that food was again being prepared in the kitchen, despite fresh evidence of rat activity. The company again agreed to voluntarily close the kitchen until the infestation had been removed.”

Magistrates said the hotel had fallen well short of the hygiene standards expected.

The hotel was fined a total of £16,670 with £4,326 costs.

Councillor Edward Heron, Cabinet member for environment, said: “It is totally unacceptable to allow rats into a food business.

“Environmental health officers took necessary action to protect the health of customers and staff and I am pleased that The Crown Manor House Hotel has responded with improvements and received a food hygiene rating of 4.”

Comments (13)

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9:38pm Wed 13 Aug 14

old buffer says...

Presumably ratatouille is off the menu....
Presumably ratatouille is off the menu.... old buffer
  • Score: 16

10:07pm Wed 13 Aug 14

pete woodley says...

Makes one wonder how many other dirty places are about,many years ago i reported Rodneys at the Lansdown after doing electrical work there and seeing how filthy it was.
Makes one wonder how many other dirty places are about,many years ago i reported Rodneys at the Lansdown after doing electrical work there and seeing how filthy it was. pete woodley
  • Score: 7

9:30am Thu 14 Aug 14

Echo & the Funnymen says...

pete woodley wrote:
Makes one wonder how many other dirty places are about,many years ago i reported Rodneys at the Lansdown after doing electrical work there and seeing how filthy it was.
Rodney you plonker! Mind you Lyndhurst I see what youve done there.LOL
[quote][p][bold]pete woodley[/bold] wrote: Makes one wonder how many other dirty places are about,many years ago i reported Rodneys at the Lansdown after doing electrical work there and seeing how filthy it was.[/p][/quote]Rodney you plonker! Mind you Lyndhurst I see what youve done there.LOL Echo & the Funnymen
  • Score: 1

11:05am Thu 14 Aug 14

speedy231278 says...

Surely this is newsworthy when the place gets closed or assessed a 0, rather than when they have improved and been given a 4?

Perhaps an Echo hack attempted to get a free meal and was told where to go, prompting revenge in bad publicity?
Surely this is newsworthy when the place gets closed or assessed a 0, rather than when they have improved and been given a 4? Perhaps an Echo hack attempted to get a free meal and was told where to go, prompting revenge in bad publicity? speedy231278
  • Score: -12

2:34pm Thu 14 Aug 14

Ms daisy says...

Even though it now has 4 * its still put me off ever going there.
Even though it now has 4 * its still put me off ever going there. Ms daisy
  • Score: 9

4:45pm Thu 14 Aug 14

Lord Spring says...

Echo & the Funnymen wrote:
pete woodley wrote:
Makes one wonder how many other dirty places are about,many years ago i reported Rodneys at the Lansdown after doing electrical work there and seeing how filthy it was.
Rodney you plonker! Mind you Lyndhurst I see what youve done there.LOL
That is ridiculous Nicholas , or could it be a clue for a New Trick question.
[quote][p][bold]Echo & the Funnymen[/bold] wrote: [quote][p][bold]pete woodley[/bold] wrote: Makes one wonder how many other dirty places are about,many years ago i reported Rodneys at the Lansdown after doing electrical work there and seeing how filthy it was.[/p][/quote]Rodney you plonker! Mind you Lyndhurst I see what youve done there.LOL[/p][/quote]That is ridiculous Nicholas , or could it be a clue for a New Trick question. Lord Spring
  • Score: -5

7:34pm Thu 14 Aug 14

Echo & the Funnymen says...

Lord Spring wrote:
Echo & the Funnymen wrote:
pete woodley wrote:
Makes one wonder how many other dirty places are about,many years ago i reported Rodneys at the Lansdown after doing electrical work there and seeing how filthy it was.
Rodney you plonker! Mind you Lyndhurst I see what youve done there.LOL
That is ridiculous Nicholas , or could it be a clue for a New Trick question.
Sorry didnt ask a question as such,hence no ? mark. Just a little light hearted joke. Maybe rat in the kichen could mean ub40+++
[quote][p][bold]Lord Spring[/bold] wrote: [quote][p][bold]Echo & the Funnymen[/bold] wrote: [quote][p][bold]pete woodley[/bold] wrote: Makes one wonder how many other dirty places are about,many years ago i reported Rodneys at the Lansdown after doing electrical work there and seeing how filthy it was.[/p][/quote]Rodney you plonker! Mind you Lyndhurst I see what youve done there.LOL[/p][/quote]That is ridiculous Nicholas , or could it be a clue for a New Trick question.[/p][/quote]Sorry didnt ask a question as such,hence no ? mark. Just a little light hearted joke. Maybe rat in the kichen could mean ub40+++ Echo & the Funnymen
  • Score: -3

10:47pm Thu 14 Aug 14

Local Knowledge says...

Didn't they get fined a couple of years ago? £5k then I think or was it another place in Lyndhurst?
Didn't they get fined a couple of years ago? £5k then I think or was it another place in Lyndhurst? Local Knowledge
  • Score: 1

3:46am Fri 15 Aug 14

Nigel Blumenthal says...

If the council's food hygiene inspections mean anything, the restaurant should have been shut down - not "agreed to voluntarily close the kitchen" - SHUT DOWN by the inspecting council, until all the remedial work has been completed and there has been another passing inspection. Only then should they be allowed to open.

This standard of hygiene is unacceptable, and the standard of enforcement is a joke.

It's typical of the attitude that says "we'll pass the laws, so that we look good, but we won't bother enforcing them".
If the council's food hygiene inspections mean anything, the restaurant should have been shut down - not "agreed to voluntarily close the kitchen" - SHUT DOWN by the inspecting council, until all the remedial work has been completed and there has been another passing inspection. Only then should they be allowed to open. This standard of hygiene is unacceptable, and the standard of enforcement is a joke. It's typical of the attitude that says "we'll pass the laws, so that we look good, but we won't bother enforcing them". Nigel Blumenthal
  • Score: 4

5:48pm Sat 16 Aug 14

Local Knowledge says...

Fox and Hounds Lyndhurst fined £9500 in October 2011. What a memory I've got!
Fox and Hounds Lyndhurst fined £9500 in October 2011. What a memory I've got! Local Knowledge
  • Score: 0

11:11am Sun 17 Aug 14

JamesBond0070 says...

It's obvious that the fines charged are far too light, now the possibility of raising the penalties by at least five times compared to those of presently levied today, may make commercial food preparers very much more aware of any vermin activity in their establishments.
It's obvious that the fines charged are far too light, now the possibility of raising the penalties by at least five times compared to those of presently levied today, may make commercial food preparers very much more aware of any vermin activity in their establishments. JamesBond0070
  • Score: 0

4:48pm Mon 18 Aug 14

CrownHotel says...

Dear readers

As the new owner of the Crown Manor House Hotel, I feel it is important to clarify the issues we experienced.

On taking ownership, the hotel was tired. We have invested in excess of £2.5 million into the Hotel.

We experienced an issue with pests due to work being carried out by the council on drains at the neighbouring derelict property. We installed a temporary kitchen during this time.

The kitchens have been fully refurbished and have an excellent rating for food hygiene.

As a family run business, the reputation of the Hotel and the quality of our food and service is of paramount importance.

This is an example of over enthusiastic journalism, our popularity and reputation speaks for itself.

We look forward to being of continued service to the local community.

The Crown Manor House Hotel
Dear readers As the new owner of the Crown Manor House Hotel, I feel it is important to clarify the issues we experienced. On taking ownership, the hotel was tired. We have invested in excess of £2.5 million into the Hotel. We experienced an issue with pests due to work being carried out by the council on drains at the neighbouring derelict property. We installed a temporary kitchen during this time. The kitchens have been fully refurbished and have an excellent rating for food hygiene. As a family run business, the reputation of the Hotel and the quality of our food and service is of paramount importance. This is an example of over enthusiastic journalism, our popularity and reputation speaks for itself. We look forward to being of continued service to the local community. The Crown Manor House Hotel CrownHotel
  • Score: 0

8:52pm Tue 19 Aug 14

JamesBond0070 says...

Very good! I will make a point of visiting and having a meal at the establishment, when I next return to Poole asnd Bournemouth, where I grew up. I am presently in Nanning, China, seeing my fiancee.
Very good! I will make a point of visiting and having a meal at the establishment, when I next return to Poole asnd Bournemouth, where I grew up. I am presently in Nanning, China, seeing my fiancee. JamesBond0070
  • Score: 0

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