Barclays to close Southbourne branch due to fall in customers

LACK OF CUSTOMERS: Barclays Bank branch in Southbourne

LACK OF CUSTOMERS: Barclays Bank branch in Southbourne

First published in News by

BARCLAYS is to close its high street branch in Southbourne, blaming a fall in customer numbers.

It says staff will have the chance to transfer to another branch when the bank closes on September 5.

The chair of the local traders’ association has urged the bank to take an interest in the future use of the building.

A Barclays spokesperson said in a statement: “The way customers undertake their banking is changing as people increasingly use online, telephone and mobile devices.

“In response to this change in customer behaviour, we must evolve our business to meet their needs.

“At Barclays West Southbourne branch, customer usage has declined by 14 per cent since 2008 and nearly three quarters of customers now regularly use alternative branches, which is why we have taken the difficult decision to close the branch on Friday, September 5.

“Our colleagues at Barclays West Southbourne have been consulted about the change and will be given the opportunity to work at a nearby branch.”

Samantha Acton, chair of Southbourne-on-Sea Business Association, pictured inset, said: “You can’t stop progress but it will be really sad to see them go from Southbourne High Street. However, I do respect that they have to make decisions.

“I just hope the next steps for that building are well thought out and to the advantage of the community and they don’t just leave an empty building or allow it to be let to a business that doesn’t complement the current mix.”

The statement from Barclays said customers could carry out everyday transactions at the Post Office less than 150 metres from the branch.

“We hope the range of alternatives including digital banking, nearby branches and Post Office access will help to ease the transition for our customers as we move out of West Southbourne,” it added.

Barclays said its average customer uses mobile banking 24 times a month but visits a branch less than twice a month.

Comments (23)

Please log in to enable comment sorting

7:29am Wed 18 Jun 14

B Unit says...

Probably end up being another estate agents. Or charity shop, we could do with more of those.
Probably end up being another estate agents. Or charity shop, we could do with more of those. B Unit
  • Score: 15

7:43am Wed 18 Jun 14

Lord Spring says...

West Southbourne ! has Fishermans Walk gone walkabout
West Southbourne ! has Fishermans Walk gone walkabout Lord Spring
  • Score: 5

8:03am Wed 18 Jun 14

aquasplash3 says...

This branch is open from 09:30 - 16:30, 5 days a week, so why don't they just reduce the opening hours for now, instead of closing it?
This branch is open from 09:30 - 16:30, 5 days a week, so why don't they just reduce the opening hours for now, instead of closing it? aquasplash3
  • Score: 3

8:03am Wed 18 Jun 14

Victor_Meldrew_Lives! says...

The headline should read 'Barclays to close Southbourne branch due to fall in profits'.

Going in to a branch of your bank is no longer an experience where you will be provided with help. It is an opportunity for them to sell you further products!
The headline should read 'Barclays to close Southbourne branch due to fall in profits'. Going in to a branch of your bank is no longer an experience where you will be provided with help. It is an opportunity for them to sell you further products! Victor_Meldrew_Lives!
  • Score: 18

9:35am Wed 18 Jun 14

southbourne lover says...

Victor_Meldrew_Lives
!
wrote:
The headline should read 'Barclays to close Southbourne branch due to fall in profits'.

Going in to a branch of your bank is no longer an experience where you will be provided with help. It is an opportunity for them to sell you further products!
That may be your experience mine is the opposite. Over the past month or so I have had to visit my branch of the Halifax about five times with various problems. Every time they have been very helpful and not once have they tried to sell anything. Perhaps it's time you changed banks.
[quote][p][bold]Victor_Meldrew_Lives ![/bold] wrote: The headline should read 'Barclays to close Southbourne branch due to fall in profits'. Going in to a branch of your bank is no longer an experience where you will be provided with help. It is an opportunity for them to sell you further products![/p][/quote]That may be your experience mine is the opposite. Over the past month or so I have had to visit my branch of the Halifax about five times with various problems. Every time they have been very helpful and not once have they tried to sell anything. Perhaps it's time you changed banks. southbourne lover
  • Score: 4

10:00am Wed 18 Jun 14

folkprotector says...

southbourne lover wrote:
Victor_Meldrew_Lives

!
wrote:
The headline should read 'Barclays to close Southbourne branch due to fall in profits'.

Going in to a branch of your bank is no longer an experience where you will be provided with help. It is an opportunity for them to sell you further products!
That may be your experience mine is the opposite. Over the past month or so I have had to visit my branch of the Halifax about five times with various problems. Every time they have been very helpful and not once have they tried to sell anything. Perhaps it's time you changed banks.
I too have had nothing but help and good advice from my local branch of Barclay's.
They had one person who came in from another branch and he kept trying to sell me products. It was not long before he "disappeared" from my branch: his style did not go down well with customers.
[quote][p][bold]southbourne lover[/bold] wrote: [quote][p][bold]Victor_Meldrew_Lives ![/bold] wrote: The headline should read 'Barclays to close Southbourne branch due to fall in profits'. Going in to a branch of your bank is no longer an experience where you will be provided with help. It is an opportunity for them to sell you further products![/p][/quote]That may be your experience mine is the opposite. Over the past month or so I have had to visit my branch of the Halifax about five times with various problems. Every time they have been very helpful and not once have they tried to sell anything. Perhaps it's time you changed banks.[/p][/quote]I too have had nothing but help and good advice from my local branch of Barclay's. They had one person who came in from another branch and he kept trying to sell me products. It was not long before he "disappeared" from my branch: his style did not go down well with customers. folkprotector
  • Score: 3

10:12am Wed 18 Jun 14

alasdair1967 says...

The personality and human common sense factor have been totally taken out of the equation if the computer says no it means no,and a human cannot override that decision ,for example I needed a short term overdraft literally over the weekend they could even see the money was pending in there holding system yet no one had the authority to grant an override on the computer system ,these days the banks would rather just have the one large branch in a town they are trying to force us into using there internet facilities
The personality and human common sense factor have been totally taken out of the equation if the computer says no it means no,and a human cannot override that decision ,for example I needed a short term overdraft literally over the weekend they could even see the money was pending in there holding system yet no one had the authority to grant an override on the computer system ,these days the banks would rather just have the one large branch in a town they are trying to force us into using there internet facilities alasdair1967
  • Score: 4

10:55am Wed 18 Jun 14

In Absentia says...

I've heard that RBS are reviewing their local networks again, so there'll be more of this sort of news soon. To be honest, I haven't used a high street branch for ages, you just get bombarded with people spouting a sales script at you for products that are usually better priced elsewhere.
I've heard that RBS are reviewing their local networks again, so there'll be more of this sort of news soon. To be honest, I haven't used a high street branch for ages, you just get bombarded with people spouting a sales script at you for products that are usually better priced elsewhere. In Absentia
  • Score: -4

11:08am Wed 18 Jun 14

BmthNewshound says...

If you've seen and read the Barclays adverts you'll have seen that they have trained staff (known as Digital Eagles) to show customers how to use internet banking. By encouraging more people to bank online they know that the number of customers visiting their branches will fall and they can then use this fall to justify closing branches.
If you've seen and read the Barclays adverts you'll have seen that they have trained staff (known as Digital Eagles) to show customers how to use internet banking. By encouraging more people to bank online they know that the number of customers visiting their branches will fall and they can then use this fall to justify closing branches. BmthNewshound
  • Score: 10

11:53am Wed 18 Jun 14

whataboutthat says...

HSBC in Southbourne next - opening hours recently reduced drastically.
Nat West - what is the point of Nat West?
Nationwide - will stay for sure.
Post Office 'banking' Southbourne staff need some charm school training, miserable bunch of harridans.
HSBC in Southbourne next - opening hours recently reduced drastically. Nat West - what is the point of Nat West? Nationwide - will stay for sure. Post Office 'banking' Southbourne staff need some charm school training, miserable bunch of harridans. whataboutthat
  • Score: 4

12:09pm Wed 18 Jun 14

speedy231278 says...

Probably their massive bank charges, lack of customer service, and the small fact they pulled a fast one by fixing the LIBOR rates for their own gains and got well and truly caught red handed! I got more interest from Halifax in the first month with them than in over a decade with Barclays. I always make sure I take one of the free pens as compensation every time I visit the nearest branch!
Probably their massive bank charges, lack of customer service, and the small fact they pulled a fast one by fixing the LIBOR rates for their own gains and got well and truly caught red handed! I got more interest from Halifax in the first month with them than in over a decade with Barclays. I always make sure I take one of the free pens as compensation every time I visit the nearest branch! speedy231278
  • Score: -5

12:18pm Wed 18 Jun 14

Bob Bournemouth says...

I understand that customers received letters about the closure before the staff had been told - come on Barclays that's not on.
I understand that customers received letters about the closure before the staff had been told - come on Barclays that's not on. Bob Bournemouth
  • Score: 0

12:38pm Wed 18 Jun 14

Sir Beachy Head says...

I mainly use the nationwide but am surprised to see 2 branches in Poole high st, one on either side of the railway line.
I mainly use the nationwide but am surprised to see 2 branches in Poole high st, one on either side of the railway line. Sir Beachy Head
  • Score: 2

1:30pm Wed 18 Jun 14

HRH of Boscombe says...

aquasplash3 wrote:
This branch is open from 09:30 - 16:30, 5 days a week, so why don't they just reduce the opening hours for now, instead of closing it?
Not got your business hat on today?

The premises and overheads will be the big saving not minimum wage cashiers
[quote][p][bold]aquasplash3[/bold] wrote: This branch is open from 09:30 - 16:30, 5 days a week, so why don't they just reduce the opening hours for now, instead of closing it?[/p][/quote]Not got your business hat on today? The premises and overheads will be the big saving not minimum wage cashiers HRH of Boscombe
  • Score: 2

1:52pm Wed 18 Jun 14

GarrySibbald says...

whataboutthat wrote:
HSBC in Southbourne next - opening hours recently reduced drastically.
Nat West - what is the point of Nat West?
Nationwide - will stay for sure.
Post Office 'banking' Southbourne staff need some charm school training, miserable bunch of harridans.
I saw this on Facebook today!: Southbourne bank grabs business opportunity by holding open forum to see what current and potential customers want! Great initiative to fill the gap that another High Street bank may be leaving behind !
https://www.facebook
.com/photo.php?fbid=
832352130128024&set=
a.210547302308513.62
181.140838595946051&
type=1&theater
[quote][p][bold]whataboutthat[/bold] wrote: HSBC in Southbourne next - opening hours recently reduced drastically. Nat West - what is the point of Nat West? Nationwide - will stay for sure. Post Office 'banking' Southbourne staff need some charm school training, miserable bunch of harridans.[/p][/quote]I saw this on Facebook today!: Southbourne bank grabs business opportunity by holding open forum to see what current and potential customers want! Great initiative to fill the gap that another High Street bank may be leaving behind ! https://www.facebook .com/photo.php?fbid= 832352130128024&set= a.210547302308513.62 181.140838595946051& type=1&theater GarrySibbald
  • Score: 1

3:08pm Wed 18 Jun 14

Baysider says...

That building has a Starbucks written all over it to me or maybe some competition to the Ludo Lounge across the road.
That building has a Starbucks written all over it to me or maybe some competition to the Ludo Lounge across the road. Baysider
  • Score: 3

3:32pm Wed 18 Jun 14

breamoreboy says...

alasdair1967 wrote:
The personality and human common sense factor have been totally taken out of the equation if the computer says no it means no,and a human cannot override that decision ,for example I needed a short term overdraft literally over the weekend they could even see the money was pending in there holding system yet no one had the authority to grant an override on the computer system ,these days the banks would rather just have the one large branch in a town they are trying to force us into using there internet facilities
Yes, isn't it just wonderful. No more bike rides or bus trips in the pouring rain or freezing cold, just go online and transfer my money around in seconds, check my balances, direct debits, standing orders, the works. Sheer unadulterated bliss On the rare occasion that I actually want to talk to somebody Nationwide on Christchurch High Street are quite strange, they employ real humans, not the type of people that get jobs with organisations like the DWP.

p.s. it's "their internet facilities" not "there internet facilities"
[quote][p][bold]alasdair1967[/bold] wrote: The personality and human common sense factor have been totally taken out of the equation if the computer says no it means no,and a human cannot override that decision ,for example I needed a short term overdraft literally over the weekend they could even see the money was pending in there holding system yet no one had the authority to grant an override on the computer system ,these days the banks would rather just have the one large branch in a town they are trying to force us into using there internet facilities[/p][/quote]Yes, isn't it just wonderful. No more bike rides or bus trips in the pouring rain or freezing cold, just go online and transfer my money around in seconds, check my balances, direct debits, standing orders, the works. Sheer unadulterated bliss On the rare occasion that I actually want to talk to somebody Nationwide on Christchurch High Street are quite strange, they employ real humans, not the type of people that get jobs with organisations like the DWP. p.s. it's "their internet facilities" not "there internet facilities" breamoreboy
  • Score: 1

8:55pm Wed 18 Jun 14

aquasplash3 says...

whataboutthat wrote:
HSBC in Southbourne next - opening hours recently reduced drastically.
Nat West - what is the point of Nat West?
Nationwide - will stay for sure.
Post Office 'banking' Southbourne staff need some charm school training, miserable bunch of harridans.
You forgot to mention Lloyds Bank.
[quote][p][bold]whataboutthat[/bold] wrote: HSBC in Southbourne next - opening hours recently reduced drastically. Nat West - what is the point of Nat West? Nationwide - will stay for sure. Post Office 'banking' Southbourne staff need some charm school training, miserable bunch of harridans.[/p][/quote]You forgot to mention Lloyds Bank. aquasplash3
  • Score: -1

10:13pm Wed 18 Jun 14

bosco1 says...

Can understand Barclays closing branches as with other banks, when do we need to use them, most do internet banking, most people have paid pensions/wages direct to there accounts.The banks have made us adopt this new system...not us.!! Its never difficult to draw money everywhere you go a cash machine is around. In the National press over the weekend a well known bank said it was installing cash machines in a well known supermarket.So why keep branches open>!!!?? says it all !!
Can understand Barclays closing branches as with other banks, when do we need to use them, most do internet banking, most people have paid pensions/wages direct to there accounts.The banks have made us adopt this new system...not us.!! Its never difficult to draw money everywhere you go a cash machine is around. In the National press over the weekend a well known bank said it was installing cash machines in a well known supermarket.So why keep branches open>!!!?? says it all !! bosco1
  • Score: -1

10:49pm Wed 18 Jun 14

breamoreboy says...

bosco1 wrote:
Can understand Barclays closing branches as with other banks, when do we need to use them, most do internet banking, most people have paid pensions/wages direct to there accounts.The banks have made us adopt this new system...not us.!! Its never difficult to draw money everywhere you go a cash machine is around. In the National press over the weekend a well known bank said it was installing cash machines in a well known supermarket.So why keep branches open>!!!?? says it all !!
I withdrew £10 last week from an ATM. That's the first cash withdrawal I've made for four months. I write one cheque a year. So yes, why keep branches open?
[quote][p][bold]bosco1[/bold] wrote: Can understand Barclays closing branches as with other banks, when do we need to use them, most do internet banking, most people have paid pensions/wages direct to there accounts.The banks have made us adopt this new system...not us.!! Its never difficult to draw money everywhere you go a cash machine is around. In the National press over the weekend a well known bank said it was installing cash machines in a well known supermarket.So why keep branches open>!!!?? says it all !![/p][/quote]I withdrew £10 last week from an ATM. That's the first cash withdrawal I've made for four months. I write one cheque a year. So yes, why keep branches open? breamoreboy
  • Score: 1

11:26pm Wed 18 Jun 14

hooplaa says...

southbourne lover wrote:
Victor_Meldrew_Lives

!
wrote:
The headline should read 'Barclays to close Southbourne branch due to fall in profits'.

Going in to a branch of your bank is no longer an experience where you will be provided with help. It is an opportunity for them to sell you further products!
That may be your experience mine is the opposite. Over the past month or so I have had to visit my branch of the Halifax about five times with various problems. Every time they have been very helpful and not once have they tried to sell anything. Perhaps it's time you changed banks.
They are just warming you up to go in for the kill...
[quote][p][bold]southbourne lover[/bold] wrote: [quote][p][bold]Victor_Meldrew_Lives ![/bold] wrote: The headline should read 'Barclays to close Southbourne branch due to fall in profits'. Going in to a branch of your bank is no longer an experience where you will be provided with help. It is an opportunity for them to sell you further products![/p][/quote]That may be your experience mine is the opposite. Over the past month or so I have had to visit my branch of the Halifax about five times with various problems. Every time they have been very helpful and not once have they tried to sell anything. Perhaps it's time you changed banks.[/p][/quote]They are just warming you up to go in for the kill... hooplaa
  • Score: 2

9:52am Thu 19 Jun 14

Santalives says...

Everything I want to do in a Bank I can do on my iPad, or phone. The bigger, more complicated things can be done on my PC. For those not tech savvy, Barclays offer a service where they teach you the basic rudiments of FB, Skype and Online and mobile banking. I understand that Christchurch and Boscombe have people working in them, not machines, and by all accords they're very friendly. The world is changing and we all have to adapt.
Everything I want to do in a Bank I can do on my iPad, or phone. The bigger, more complicated things can be done on my PC. For those not tech savvy, Barclays offer a service where they teach you the basic rudiments of FB, Skype and Online and mobile banking. I understand that Christchurch and Boscombe have people working in them, not machines, and by all accords they're very friendly. The world is changing and we all have to adapt. Santalives
  • Score: 1

10:01pm Thu 19 Jun 14

ScoobyVic says...

This is a real shame as I really like to use that branch of Barclay's. I was a customer of NatWest for over 24 years and whenever I visited my branch I was harassed to take out an Advantage Gold account so many times and they never even knew my name. After joining Barclay's 2 years ago I've found them nothing but helpful and even call me by my first name when I go in as some of the staff have take the time to remember it, this really does make a difference. Never thought I'd find myself saying I would miss my local bank! I hope all the staff manage to transfer to another branch that suits them.
This is a real shame as I really like to use that branch of Barclay's. I was a customer of NatWest for over 24 years and whenever I visited my branch I was harassed to take out an Advantage Gold account so many times and they never even knew my name. After joining Barclay's 2 years ago I've found them nothing but helpful and even call me by my first name when I go in as some of the staff have take the time to remember it, this really does make a difference. Never thought I'd find myself saying I would miss my local bank! I hope all the staff manage to transfer to another branch that suits them. ScoobyVic
  • Score: 1

Comments are closed on this article.

Send us your news, pictures and videos

Most read stories

Local Info

Enter your postcode, town or place name

About cookies

We want you to enjoy your visit to our website. That's why we use cookies to enhance your experience. By staying on our website you agree to our use of cookies. Find out more about the cookies we use.

I agree