DOZENS of care homes across Dorset have failed to meet national standards, according to official reports.
In the wake of national concern about standards of care for the elderly, the Echo can reveal 73 care homes in Dorset have been told to improve for a variety of reasons.
The Care Quality Commission (CQC) has listed the names of all the homes, with concerns ranging from administrative failures to residents left in urine soaked beds and being ignored when asking to go to the toilet.
Fears about the care system were heightened after a recent Panorama programme in which an elderly woman partially paralysed and with dementia was allegedly slapped by a worker at an Essex care home.
The programme alleged the same resident was also mocked, taunted and bullied by other care workers while some residents were roughly handled, ignored and left in their own excrement for hours when undercover filming took place at the home.
Among the Dorset homes, five in the area have faced enforcement action: Kingland House Nursing and Residential Home; Beechey House; Ashley Court Care Home; Gainsborough Care Home (part of the James Day Care Centre) and Magna Road.
Kingland House Nursing Home in Poole, for 43 residents who require nursing or personal care, was visited by officials on February 12 and inspectors said residents were “at risk of receiving unsafe or inappropriate care.”
Their report described how two members of staff did not acknowledge a person calling out to use the toilet and said one resident had claimed staff were “horrid”.
The inspectors’ report said staff walked passed one person’s room without acknowledging their call bell was ringing.
“We fetched staff to attend to this individual and they arrived after ten minutes,” said the report.
Owner Buckland Care Ltd could not be reached for comment
Beechey House in Charminster, Bournemouth, which specialises in dementia care, a 60-bed nursing home for people with dementia, was inspected in November last year and judged to be failing in four out of the five areas it was assessed in.
One example given by the CQC described how staff only changed sheets on Tuesdays and Thursdays for an incontinent resident who became distressed when staff tried to swap the bedding.
“This meant the person had been sleeping in wet urine soaked sheets for up to five days,” said the report.
A risk of legionella, exposed wiring, cigarettes left in a commode and a failure to “promote dignity” were other issues highlighted.
Joanna Smart has been hired as the new manager of Beechey House since the inspection.
She said: “We have received a draft of the latest report and it shows we are now meeting three of the five required standards.
“We are working closely with Bournemouth Borough Council and CQC to ensure we make the further required improvements.”
A report after an inspection carried out on February 18 at Ashley Court Care Home in Poole said residents’ health and safety was “not fully protected.”
The report stated residents’ with a high risk of choking were not being protected and equipment required by two people to stay in bed had not been in place during the inspection.
“This meant these individuals would have been at a high risk of an injury if they had fallen out of bed,” said the report.
Inspectors also identified “issues with fingernail care” and found gaps in records.
Clinical operations director Felicity Somerville of owner Life Style Care plc said: “There was no clinical evidence they were giving good care. The documentation wasn’t up to standard.”
The home was now fully compliant and they had used the experience to improve practice across the whole group, she said.
Action was also taken against Gainsborough Care Home, a residential and nursing home for 45 residents in Swanage, following an inspection on March 18, for its management of medicines, which the report said had a “major impact” on residents.
In a statement the home said nursing provision started on the same day as the unannounced CQC inspection. The statement said: “Gainsborough Care Home Ltd took immediate action and within 24 hours the issues raised by CQC were dealt with to ensure that Gainsborough Care and Nursing Home was once again compliant.”
The statement added that CQC had not re-inspected according to its procedures, and despite telephone calls, emails and letters a return visit to check on compliance had not taken place.
An inspection on November 7 at Magna Road Care Home, Bearwood, a home for up to seven people with learning difficulties, criticised its lack of sufficiently qualified staff and said: “Care and treatment was not assessed, planned and delivered in a way that was intended to ensure people’s safety.”
A statement from owners Community Integrated Care said: “On receipt of the notice, we immediately began to address the issues raised. We worked in close partnership with CQC, the local authority, people supported, their families and staff to develop a robust plan of action to quickly remedy all concerns.” By January 28 2014 the home was deemed to be fully compliant.
CQC Response
A spokesperson for the CQC said the reports need to be viewed “in perspective” as the majority of homes are meeting the required standards.
He added: “We cannot let care homes to continually fail to meet standards. Where we find that a care home is not compliant we will ask them to draw up an action plan by a date specified by us. We will then return for an unannounced inspection. If the improvements are not made, we will consider further action.
“CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions, or prosecute the provider for failing to meet national standards.”
Mitchell House response
Mitchell House, a residential home for 50 people with dementia, which is due to be closed this summer, was subject to a fine after failing to have a registered manager in place.
Care UK, which runs Borough of Poole’s dementia services, was fined £4,000 after being served a fixed penalty notice by the CQC on February 19.
In a statement it said: “Mitchell House has always had an experienced manage in place to provide leadership and support to the care team. However, we did have an administrative issue which led to a delay in us registering the new manger with the CQC.”
Phil Hornsby, head of commission and improvement, Borough of Poole said: “The CQC will always inform us of any issues that arise and if we feel the quality of care is affected we will intervene and take action. In the case of Mitchell House it was not necessary for us to get involved as it was a registration issue that has now been resolved.”
The 73 care homes in Dorset which the CQC has said require improvement:
Abbey View, Sherborne – latest report published on March 2014
Treating people with respect and involving them with their care: Improvements required Management: Improvements required
Adamscourt Residential Care Home, Bournemouth – latest report published on March 21
Providing care, treatment and support that meets people’s needs: Improvements required Staffing: Improvements required
Ashley Court Care Home, Poole – latest report published on April 1 Providing care, treatment and support that meets people’s needs: Enforcement action
Autism Wessex – Highcroft and Valley View, Beaminster – latest report published on March 20
Treating people with respect and involving them in their care: Improvements required Caring for people safely and protecting them from harm: Improvements required Management: Improvements required
Avenue House, Dorchester – latest report published on January 30
Providing care, treatment and support that meets people’s needs: enforcement action Caring for people safely and protecting them from harm: Improvements required Management: Improvements required
Avonwood Manor, Poole – latest report published on November 28
Caring for people safely and protecting them from harm: Improvements required
Beechey House, Bournemouth – latest report published on February 18
Treating people with respect and involving them in their care: Enforcement action Providing care, treatment and support that meets people’s needs: Enforcement action Caring for people safely and protecting them from harm: Enforcement action Management: Enforcement action
Belle Rose Nursing Home, Dorchester – latest report published on September 11, 2013
Treating people with respect and involving them in their care: Improvements required Caring for people safely and protecting them from harm: Improvements required Management: Improvements required
Broadwaters, Bournemouth – latest report published on September 28, 2013
Treating people with respect and involving them in their care: Improvements required
Buxton House, Weymouth – latest report published on June 11, 2013
Caring for people safely and protecting them from harm: Improvements required Management: Improvements required
Castle Dene, Bournemouth – latest inspection report published on November 13, 2013
Management: Improvements required
Castleman House, Blandford Forum – latest inspection report published on November 28, 2013
Management: Improvements required
Chaseborough House, Wimborne – latest inspection report published on March 21
Management: Improvements required
Cheverels Care Home, Maiden Newton – latest inspection report published on January 29
Staffing: Improvements required Management: Improvements required
Chine Breeze, Bournemouth – last inspection report December 10, 2013
Treating people with respect and involving them in their care: Improvements required Staffing: Improvements required Management: Improvements required
Clarondene Residential Care Home, Lyme Regis – latest inspection report published on June 14, 2013
Providing care, treatment and support that meets people’s needs: Improvements required Caring for people safely and protecting them from harm: Improvements required Staffing: Improvements required Management: Improvements required
Coneygar Lodge, Bridport – latest inspection report published on May 29, 2013
Caring for people safely and protecting them from harm: Improvements required
Crecy Residential Home, Weymouth – latest inspection report published on September 28
Providing care, treatment and support that meets people’s needs: Improvements required Staffing: Improvements required Management: Improvements required
Denewood House Care Home, Ferndown – latest inspection report published on October 25, 2013
Caring for people safely and protecting them from harm: Improvements required Management: Improvements required
Dorset House, Poole – latest inspection report published on October 30, 2013
Providing care, treatment and support that meets people’s needs: Improvements required
Dorset Learning Disability Service - 11 Friars Close, Dorchester – latest inspection report published on March 1
Treating people with respect and involving them in their care: Improvements required Management: Improvements required
Dorset Learning Disability Service- 20 Edward Road, Dorchester – latest inspection report published on October 9, 2013
Treating people with respect and involving them in their care: Improvements required Providing care, treatment and support that meets people’s needs
Dorset Learning Disability Service - 4 Romulus Close, Dorchester – latest inspection report published on January 17
Management: Improvements required Dorset Residential Homes- Kirtleton Avenue, Weymouth – latest inspection report published on October 1, 2013 Management: Improvements required
Drayton House Residential Care Home, Bridport – latest inspection report published on March 19
Treating people with respect and involving them in their care: Improvements required Management: Improvements required
Drumconner Care Home, Bournemouth – latest inspection report published on November 27, 2013
Staffing: Improvements required
Fairfield House, Chickerell – latest inspection report published on January 10
Management: Improvements required
Forest Hill House Nursing Home, Wimborne – latest inspection report published on October 29
Caring for people safely and protecting them from harm: Improvements required
Gainsborough Care Home, Swanage – latest inspection report published on March 27
Caring for people safely and protecting them from harm: Enforcement action
Gillingham Grange, Gillingham – latest inspection report published on September 6, 2013
Providing care, treatment and support that meets people’s needs: Improvements required Caring for people, safely and protecting them from harm: Improvements required Management: Improvements required
Glencairn House Retirement Home, Dorchester – latest inspection report published on February 21
Treating people with respect and involving them in their care: Improvements required
Goldcrest House, Weymouth – latest inspection report on November 23, 2013
Providing care, treatment and support that meets people’s needs: Improvements required Caring for people safely and protecting them from harm: Improvements required Staffing: Improvements required Management: Improvements required
Greenbushes Nursing Home, Dorchester – latest inspection report published on January 30
Treating people with respect and involving them in their care: Improvements required Providing care, treatment and support that meets people’s needs: Improvements required Caring for people safely and protecting them from harm: Improvements required Staffing: Improvements required Management: Improvements required
Hannah Levy House Trust, Bournemouth – latest inspection report published on November 13, 2013
Management: Improvements required
Highview Residential Home, Bournemouth – latest inspection report published on November 1, 2013.
Providing care, treatment and support that meets people’s needs: Improvements required Caring for people safely and protecting them from harm: Improvements required.
UPDATE: The Echo was contacted by the above home on Thursday, May 15, to be told that a re-inspection had been carried out on April 17 and the home was now compliant in all areas. The CQC website confirms that an inspection to check whether required improvements had been put in place was being carried out. The updated report has not yet been published by the CQC.
Ivers, Marnhull – latest inspection report published on January 28 Providing care, treatment and support that meets people’s needs: Improvements required
Kendal Bank Care, Gillingham – latest inspection report published on October 15, 2013
Staffing: Improvements required
Kingland House Nursing and Residential Home, Poole – latest inspection report published on March 28
Providing care, treatment and support that meets people’s needs: Enforcement action Caring for people safely and protecting them from harm: Improvements required
Kingsley Court Care Home, Weymouth – latest inspection report published on December 17, 2013
Caring for people safely and protecting them from harm: Improvements required
Ladignac Care Home, Shaftesbury – latest inspection report published on November 19, 2013
Management: Improvements required Linkfield Court (Bournemouth) Limited – latest inspection report published on November 22, 2013 Staffing: Improvements required
Lyndale, Bournemouth – latest inspection report published on December 24, 2013
Management: Improvements required
Lytchetts, Dorchester – latest inspection report published on July 26
Staffing: Improvements required Management: Improvements required
Magna Road, Poole – latest inspection report published on February 19
Providing care, treatment and support that meets people’s needs: Enforcement action Staffing: Improvements required
Marley House, Dorchester – latest inspection report published on October 26, 2013
Providing care, treatment and support that meets people’s needs: Improvements required Staffing: Improvements required Management: Improvements required
Millbrook House (Dorset) Limited, Blandford Forum – latest inspection report published on January 21
Management: Improvements required
Mulberry Court and Scope Inclusion Dorset, Gillingham – latest inspection report published on Mach 19
Management: Improvements required
New Horizon Centre Limited- Eilat, Bournemouth – latest inspection report published on January 15
Staffing: Improvements required
Oakdene Nursing Home, Wimborne – latest inspection report published on January 7
Providing care, treatment and support that meets people’s needs: Improvements required Management: Improvements required
Park Lodge Residential Care Home, Poole – latest inspection report published on October 24, 2013
Providing care, treatment and support that meets people’s needs: Improvements required Management: Improvements required
Pinhay House Residential Care Home, Lyme Regis – latest inspection report published on December 20 Caring for people safely and protecting them from harm: Improvements required Staffing: Improvements required Management: Improvements required
Purbeck Care, Wareham – latest inspection report published on October 23, 2013
Staffing: Improvements required
Raglan House, Weymouth – latest inspection report published on January 25
Caring for people safely and protecting them from harm: Improvements required
Retired Nurses National Home, Bournemouth – latest inspection report published on October 2, 2013
Treating people with respect and involving them in their care: Improvements required Providing care, treatment and support that meets people’s needs: Improvements required Management: Improvements required
Sandbourne House, Poole – latest inspection report published on January 11
Providing care, treatment and support that meets people’s needs: Improvements required
Somerleigh Court, Dorchester – latest inspection report published on September 3, 2013
Providing care, treatment and support that meets people’s needs: Improvements required Staffing: Improvements required Management: Improvements required
St Albans House, Bournemouth – latest inspection report published on October 26, 2013
Caring for people safely and protecting them from harm: Improvements required Management: Improvements required
St Bridgets Care Centre, Bournemouth – latest inspection report published on August 13, 2013
Providing care, treatment and support that meets people’s needs: Improvements required
St Denis Lodge Residential Home, Bournemouth – latest inspection report published on August 13
Providing care, treatment and support that meets people’s needs: Improvements required
Sunningdales Care Home, Bournemouth – latest inspection report published on November 21
Treating people with respect and involving them in their care: Improvements required Management: Improvements required
Talbot Woods Lodge, Bournemouth – latest inspection report published on January 30
Caring for people safely and protecting them from harm: Improvements required
The Aldbury, Poole – latest inspection report published on February 18
Providing care, treatment and support that meets people’s needs: Improvements required Management: Improvements required
The Elms, Bournemouth – latest inspection report published on January 7
Staffing: Improvements required Management: Improvements required
The Fearnes, Bournemouth – latest inspection report published on November 16
Management: Improvements required
The Gables, Ferndown – latest inspection report published on February 13
Providing care, treatment and support that meets people’s needs: Improvements required
The Links, Broadstone – latest inspection report published on April 17
Providing care, treatment and support that meets people’s needs: Improvements required
The Old Rectory, Sturminster Newton – latest inspection report published on October 2, 2013
Management: Improvements required
Thistlegate House, Charmouth – latest inspection report published on February 13
Providing care, treatment and support that meets people’s needs: Improvements required Management: Improvements required
White Lodge and St Helens, Bournemouth – latest inspection report published on November 20, 2013
Management: Improvements required
Whitway House, Dorchester – latest inspection report published on January 3
Caring for people safely and protecting them from harm: Improvements required
Windsor Court Nursing Home, Bournemouth – latest inspection report published on April 5
Providing care, treatment and support that meets people’s needs: Improvements required Management: Improvements required
Winterbourne Steepleton- Steepleton Manor Care Home, Dorchester – latest inspection report published on February 22
Management: Improvements required
Wordsworth House Care Home, Swanage – latest inspection report published on November 19, 2013
Caring for people safely and protecting them from harm: Improvements required Management: Improvements required
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