New mobile app launched to report graffiti, potholes and broken streetlights in Bournemouth

Bournemouth Echo: BECAUSE I’M APPY: Cllr Anne Filer, promotes the My Bournemouth app which enables Bournemouth residents to report problems like graffiti BECAUSE I’M APPY: Cllr Anne Filer, promotes the My Bournemouth app which enables Bournemouth residents to report problems like graffiti

BOURNEMOUTH residents can now report graffiti, potholes or broken streetlights at any time of the day or night, thanks to a new mobile phone app.

The My Bournemouth app is free to download and is already being used by hundreds of residents every month to report an array of problems, from damaged bus shelters to fly-tipped rubbish.

If residents include a photo, the council receives a full GPS location and can take action quickly.

Cllr Anne Filer, cabinet member for corporate efficiency, said: “The app allows people who see a problem to report it to us quickly and easily, at any time of the day or night.

“It should then be dealt with in a matter of days, if not sooner.

“Most people who have got phones will find this easier than trying to phone the council and get the right department.”

The app, which is available from Google Play, the Apple App Store and BlackBerry world, has been up and running for a short while and is frequently used by council staff to report problems they see while out and about.

Bournemouth council recently agreed an extensive overhaul of its customer service function and plans to encourage residents to report problems or make applications online wherever possible.

Cllr Filer added: “Residents will be able to apply for a taxi licence or a building control licence at a time that suits them, not at a time that suits the town hall.

“However, anyone who still wants to phone or visit the council can do so.”

Comments (4)

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4:33pm Tue 13 May 14

BoscVegas says...

so it's like geocaching for social problems?
so it's like geocaching for social problems? BoscVegas
  • Score: 2

7:38pm Tue 13 May 14

jpm2067 says...

So this is being used by hundreds of residents according to the article and "it should be dealt with in a matter of days, if not sooner."

I hope we get to see a report soon that can share the results on the time it takes to fix whatever problem is reported and compare them to more traditional way of reporting problems to the council...I just get this niggling feeling that we might not see any notable difference....just saying
So this is being used by hundreds of residents according to the article and "it should be dealt with in a matter of days, if not sooner." I hope we get to see a report soon that can share the results on the time it takes to fix whatever problem is reported and compare them to more traditional way of reporting problems to the council...I just get this niggling feeling that we might not see any notable difference....just saying jpm2067
  • Score: 2

8:01pm Tue 13 May 14

BIGTONE says...

It looks as though he is ready to jet wash her hair.....
It looks as though he is ready to jet wash her hair..... BIGTONE
  • Score: 0

11:18pm Tue 13 May 14

s-pb2 says...

From what Ive heard from someone who works for the council the app isnt compatible with a number of phones which are given to staff. Its about time the various departments there actually communicated with each other.
From what Ive heard from someone who works for the council the app isnt compatible with a number of phones which are given to staff. Its about time the various departments there actually communicated with each other. s-pb2
  • Score: 1

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