Angry mother criticises housing association over daughter’s ‘living hell’

Karen Carr and her daughter Emma-Jane below  a damp ceiling

Karen Carr and her daughter Emma-Jane below a damp ceiling

First published in News by

A MOTHER has hit out at a housing association that she says has left her vulnerable daughter ‘in a living hell’.

Karen Carr says 27-year-old daughter Emma-Jane, who has mental health problems, has been subjected to conditions ‘like Chinese water torture’ after Raglan Housing failed to fix a leak in the roof which began in 2012.

She says Emma-Jane’s asthma has been exacerbated by the damp conditions she is living in.

Mrs Carr said: “She’s had to have lots of buckets and pales collecting the water and they constantly need changing when it rains.

“It’s just no way to live really.

“It’s been 15 months of hell. From talking to other tenants in the block it seems that the previous tenant had the same issue.

“But instead of sorting it out, they haven’t.

“It’s been horrendous. It has gotten Emma-Jane extremely down.

“It’s only a one-bedroom flat so she doesn’t have anywhere to escape to.

“It’s like Chinese water torture for the past two years. She’s had a recurring chest infection since Christmas.”

Mrs Carr says she has had to deal with the housing association on her daughter’s behalf because of how upsetting she has found the situation.

Mrs Carr says repairmen have been out to the flat in Wool several times but so far have failed to fix the issue.

She says they took away part of the ceiling, leaving the metal beams and flooring of the flat above exposed.

Raglan regional property manager Steve Fowley said: “We have been investigating the issue with the leak in the flat for some time and have now managed to find the source of the leak, which was caused by a structural defect that was not immediately apparent.

“As the issue is linked to the Juliet balcony from the flat above, we temporarily fixed the issue to enable us time to book the work in with our specialist contractors.

“Unfortunately accessing the property above has taken longer than anticipated and due to the nature of the work we have also had to wait for the weather to improve.

“The work is now booked in for April 22 and should take approximately four to six days to complete.”

Comments (22)

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2:17pm Wed 16 Apr 14

High Treason says...

Maybe she should move in with Mum, just like it used to be in the family orientated days.
Maybe she should move in with Mum, just like it used to be in the family orientated days. High Treason
  • Score: 73

2:28pm Wed 16 Apr 14

Bournemouth2002 says...

She could alway rent privately!
She could alway rent privately! Bournemouth2002
  • Score: 46

2:38pm Wed 16 Apr 14

Baysider says...

Leaky roof now getting sorted out in shock news story.

Seriously Echo, I know you want to drum up yet more anti-public sector stuff 'cos it gets comments going but you could just leave a blank space in the paper and it would be more interesting. And useful if it's next to the crossword...
Leaky roof now getting sorted out in shock news story. Seriously Echo, I know you want to drum up yet more anti-public sector stuff 'cos it gets comments going but you could just leave a blank space in the paper and it would be more interesting. And useful if it's next to the crossword... Baysider
  • Score: 19

3:19pm Wed 16 Apr 14

High Treason says...

Baysider wrote:
Leaky roof now getting sorted out in shock news story.

Seriously Echo, I know you want to drum up yet more anti-public sector stuff 'cos it gets comments going but you could just leave a blank space in the paper and it would be more interesting. And useful if it's next to the crossword...
Or they could report some actual news but they are ignoring it. I wonder why.
Bournemouth University's £22m building plans approved. Link here.
http://www.bbc.co.uk
/news/uk-england-dor
set-26988088
[quote][p][bold]Baysider[/bold] wrote: Leaky roof now getting sorted out in shock news story. Seriously Echo, I know you want to drum up yet more anti-public sector stuff 'cos it gets comments going but you could just leave a blank space in the paper and it would be more interesting. And useful if it's next to the crossword...[/p][/quote]Or they could report some actual news but they are ignoring it. I wonder why. Bournemouth University's £22m building plans approved. Link here. http://www.bbc.co.uk /news/uk-england-dor set-26988088 High Treason
  • Score: 12

3:36pm Wed 16 Apr 14

crazybird says...

If the mother was that concerned she would be living at home or at least have been allowed to stay with the mother whilst she tried to get it sorted. People don't seem to mind having children and letting them live at home whilst they are getting benefits for them but as soon as they reach an independent age they kick them out so they can them become claimants of benefits. If you are prepared to have children you should be prepared to try and support them and not leave it down to the state and the tax payers!
If the mother was that concerned she would be living at home or at least have been allowed to stay with the mother whilst she tried to get it sorted. People don't seem to mind having children and letting them live at home whilst they are getting benefits for them but as soon as they reach an independent age they kick them out so they can them become claimants of benefits. If you are prepared to have children you should be prepared to try and support them and not leave it down to the state and the tax payers! crazybird
  • Score: 54

3:41pm Wed 16 Apr 14

MrPitiful says...

High Treason wrote:
Baysider wrote:
Leaky roof now getting sorted out in shock news story.

Seriously Echo, I know you want to drum up yet more anti-public sector stuff 'cos it gets comments going but you could just leave a blank space in the paper and it would be more interesting. And useful if it's next to the crossword...
Or they could report some actual news but they are ignoring it. I wonder why.
Bournemouth University's £22m building plans approved. Link here.
http://www.bbc.co.uk

/news/uk-england-dor

set-26988088
Apart from a few local NIMBY's, the grwoth of the local Uni and its associated building work is of little interest to anyone.

A story like this which they can get a nice photo and a bit of a sob story is a better column filler and gets at least a small response.
[quote][p][bold]High Treason[/bold] wrote: [quote][p][bold]Baysider[/bold] wrote: Leaky roof now getting sorted out in shock news story. Seriously Echo, I know you want to drum up yet more anti-public sector stuff 'cos it gets comments going but you could just leave a blank space in the paper and it would be more interesting. And useful if it's next to the crossword...[/p][/quote]Or they could report some actual news but they are ignoring it. I wonder why. Bournemouth University's £22m building plans approved. Link here. http://www.bbc.co.uk /news/uk-england-dor set-26988088[/p][/quote]Apart from a few local NIMBY's, the grwoth of the local Uni and its associated building work is of little interest to anyone. A story like this which they can get a nice photo and a bit of a sob story is a better column filler and gets at least a small response. MrPitiful
  • Score: -7

3:49pm Wed 16 Apr 14

High Treason says...

MrPitiful wrote:
High Treason wrote:
Baysider wrote:
Leaky roof now getting sorted out in shock news story.

Seriously Echo, I know you want to drum up yet more anti-public sector stuff 'cos it gets comments going but you could just leave a blank space in the paper and it would be more interesting. And useful if it's next to the crossword...
Or they could report some actual news but they are ignoring it. I wonder why.
Bournemouth University's £22m building plans approved. Link here.
http://www.bbc.co.uk


/news/uk-england-dor


set-26988088
Apart from a few local NIMBY's, the grwoth of the local Uni and its associated building work is of little interest to anyone.

A story like this which they can get a nice photo and a bit of a sob story is a better column filler and gets at least a small response.
It is of interest because more land built on for a car park. More traffic congestion. more houses turned into student lets, less for others to live and work here.. Fewer holiday makers because the council gives priority to students.
[quote][p][bold]MrPitiful[/bold] wrote: [quote][p][bold]High Treason[/bold] wrote: [quote][p][bold]Baysider[/bold] wrote: Leaky roof now getting sorted out in shock news story. Seriously Echo, I know you want to drum up yet more anti-public sector stuff 'cos it gets comments going but you could just leave a blank space in the paper and it would be more interesting. And useful if it's next to the crossword...[/p][/quote]Or they could report some actual news but they are ignoring it. I wonder why. Bournemouth University's £22m building plans approved. Link here. http://www.bbc.co.uk /news/uk-england-dor set-26988088[/p][/quote]Apart from a few local NIMBY's, the grwoth of the local Uni and its associated building work is of little interest to anyone. A story like this which they can get a nice photo and a bit of a sob story is a better column filler and gets at least a small response.[/p][/quote]It is of interest because more land built on for a car park. More traffic congestion. more houses turned into student lets, less for others to live and work here.. Fewer holiday makers because the council gives priority to students. High Treason
  • Score: 2

4:01pm Wed 16 Apr 14

Sir Beachy Head says...

" has been subjected to conditions ‘like Chinese water torture"

-------

I think you mean AMERICAN water torture, although they call it Water Boarding these days. Please do try and keep up with the latest methods and who actually inflicts it.
Thankyou.
" has been subjected to conditions ‘like Chinese water torture" ------- I think you mean AMERICAN water torture, although they call it Water Boarding these days. Please do try and keep up with the latest methods and who actually inflicts it. Thankyou. Sir Beachy Head
  • Score: -17

4:20pm Wed 16 Apr 14

speedy231278 says...

"Mrs Carr said: “She’s had to have lots of buckets and pales collecting the water" "

Why does she go pale when collecting the water, does it wash her makeup off?
"Mrs Carr said: “She’s had to have lots of buckets and pales collecting the water" " Why does she go pale when collecting the water, does it wash her makeup off? speedy231278
  • Score: 30

5:38pm Wed 16 Apr 14

SeafaringMan says...

speedy231278 wrote:
"Mrs Carr said: “She’s had to have lots of buckets and pales collecting the water" "

Why does she go pale when collecting the water, does it wash her makeup off?
Your comment is "beyond the pail" Speedy!
[quote][p][bold]speedy231278[/bold] wrote: "Mrs Carr said: “She’s had to have lots of buckets and pales collecting the water" " Why does she go pale when collecting the water, does it wash her makeup off?[/p][/quote]Your comment is "beyond the pail" Speedy! SeafaringMan
  • Score: 12

6:12pm Wed 16 Apr 14

itsneverblackorwhite says...

Hardly Raglans fault if they can't access the fault due to another tenant, I would be asking my neighbour why the men can't come round to fix it!
Hardly Raglans fault if they can't access the fault due to another tenant, I would be asking my neighbour why the men can't come round to fix it! itsneverblackorwhite
  • Score: 10

9:43pm Wed 16 Apr 14

DorsetKnobber says...

How is a bucket different to a pail?
How is a bucket different to a pail? DorsetKnobber
  • Score: 6

10:35pm Wed 16 Apr 14

rozmister says...

Sir Beachy Head wrote:
" has been subjected to conditions ‘like Chinese water torture"

-------

I think you mean AMERICAN water torture, although they call it Water Boarding these days. Please do try and keep up with the latest methods and who actually inflicts it.
Thankyou.
I think they mean CHINESE water torture which is dripping water on a person's forehead to drive them insane. Completely different to AMERICAN water torture/water boarding. Either way I think describing a hole in your roof as torture is a bit insulting to prisoners of war who actually get tortured!
[quote][p][bold]Sir Beachy Head[/bold] wrote: " has been subjected to conditions ‘like Chinese water torture" ------- I think you mean AMERICAN water torture, although they call it Water Boarding these days. Please do try and keep up with the latest methods and who actually inflicts it. Thankyou.[/p][/quote]I think they mean CHINESE water torture which is dripping water on a person's forehead to drive them insane. Completely different to AMERICAN water torture/water boarding. Either way I think describing a hole in your roof as torture is a bit insulting to prisoners of war who actually get tortured! rozmister
  • Score: 14

1:56am Thu 17 Apr 14

transitman68 says...

Ok, as the parent of someone with asthma I can tell you that yes, damp does make the problem worse. However, leaking water would not cause damp if it is collected AND if you open the windows and doors often enough for good ventilation. If you still have problems, go and ask for a medication check up as there's no evidence it is the suspected damp being the cause. Secondly, be glad that we are paying for you to be housed. fed and heated at all, don't complain to the paper for your five minutes of fame. Thirdly, do not compare this situation to a ''living hell''. Seeing you own child in intensive care due to an asthma attack and gasping for air is a living hell, for both people. You cannot say this is like chinese water torture, you do not have a wet flannel over your face or your head being dunked in ice.
Ok, as the parent of someone with asthma I can tell you that yes, damp does make the problem worse. However, leaking water would not cause damp if it is collected AND if you open the windows and doors often enough for good ventilation. If you still have problems, go and ask for a medication check up as there's no evidence it is the suspected damp being the cause. Secondly, be glad that we are paying for you to be housed. fed and heated at all, don't complain to the paper for your five minutes of fame. Thirdly, do not compare this situation to a ''living hell''. Seeing you own child in intensive care due to an asthma attack and gasping for air is a living hell, for both people. You cannot say this is like chinese water torture, you do not have a wet flannel over your face or your head being dunked in ice. transitman68
  • Score: 10

4:04am Thu 17 Apr 14

RM says...

I agree with most of the comments here, however, 15 months to sort out a leak, with the excuse that they've had difficulty gaining access to the flat above does seem like 'foot dragging' by Raglan. Especially since once the story hits the Echo, it miraculously can be fixed next week.
I agree with most of the comments here, however, 15 months to sort out a leak, with the excuse that they've had difficulty gaining access to the flat above does seem like 'foot dragging' by Raglan. Especially since once the story hits the Echo, it miraculously can be fixed next week. RM
  • Score: 10

6:49am Thu 17 Apr 14

Letcommonsenseprevail says...

Have a nice easter, you miserable bunch of cynics.
Have a nice easter, you miserable bunch of cynics. Letcommonsenseprevail
  • Score: -5

8:20am Thu 17 Apr 14

rozmister says...

transitman68 wrote:
Ok, as the parent of someone with asthma I can tell you that yes, damp does make the problem worse. However, leaking water would not cause damp if it is collected AND if you open the windows and doors often enough for good ventilation. If you still have problems, go and ask for a medication check up as there's no evidence it is the suspected damp being the cause. Secondly, be glad that we are paying for you to be housed. fed and heated at all, don't complain to the paper for your five minutes of fame. Thirdly, do not compare this situation to a ''living hell''. Seeing you own child in intensive care due to an asthma attack and gasping for air is a living hell, for both people. You cannot say this is like chinese water torture, you do not have a wet flannel over your face or your head being dunked in ice.
That's not Chinese water torture you're describing its water boarding/American water torture. Not the same thing.
[quote][p][bold]transitman68[/bold] wrote: Ok, as the parent of someone with asthma I can tell you that yes, damp does make the problem worse. However, leaking water would not cause damp if it is collected AND if you open the windows and doors often enough for good ventilation. If you still have problems, go and ask for a medication check up as there's no evidence it is the suspected damp being the cause. Secondly, be glad that we are paying for you to be housed. fed and heated at all, don't complain to the paper for your five minutes of fame. Thirdly, do not compare this situation to a ''living hell''. Seeing you own child in intensive care due to an asthma attack and gasping for air is a living hell, for both people. You cannot say this is like chinese water torture, you do not have a wet flannel over your face or your head being dunked in ice.[/p][/quote]That's not Chinese water torture you're describing its water boarding/American water torture. Not the same thing. rozmister
  • Score: 2

9:07am Thu 17 Apr 14

Azphreal says...

My ex lived in a BCHA propertywhere a section of her sons bedroom roof collapsed (just missing him),it had still not been fixed over 8 months later when she had finally had enough and moved out. Some landlords really take the micky with getting jobs done or just the state of their properties. The council should really do more checks but as they need private/social housing they will never do that much against them.
My ex lived in a BCHA propertywhere a section of her sons bedroom roof collapsed (just missing him),it had still not been fixed over 8 months later when she had finally had enough and moved out. Some landlords really take the micky with getting jobs done or just the state of their properties. The council should really do more checks but as they need private/social housing they will never do that much against them. Azphreal
  • Score: 0

10:03am Thu 17 Apr 14

Carolyn43 says...

Amazing that people who obviously have a computer in front of them don't bother to google the difference between waterboarding (a wet cloth on the face making it difficult to breath) and Chinese water torture (water continuously dripping at a steady rate on a person's forehead to drive them insane) before posting.
......
Seems landlords often take advantage of those with disabilities in not doing repairs.
...
And why shouldn't Emma-Jane live on her own and be as independent as she can? She has a right to try to have the same type of life as an able-bodied person.
Amazing that people who obviously have a computer in front of them don't bother to google the difference between waterboarding (a wet cloth on the face making it difficult to breath) and Chinese water torture (water continuously dripping at a steady rate on a person's forehead to drive them insane) before posting. ...... Seems landlords often take advantage of those with disabilities in not doing repairs. ... And why shouldn't Emma-Jane live on her own and be as independent as she can? She has a right to try to have the same type of life as an able-bodied person. Carolyn43
  • Score: 9

2:46pm Thu 17 Apr 14

speedy231278 says...

DorsetKnobber wrote:
How is a bucket different to a pail?
A pail has a lid, a bucket is open.
[quote][p][bold]DorsetKnobber[/bold] wrote: How is a bucket different to a pail?[/p][/quote]A pail has a lid, a bucket is open. speedy231278
  • Score: 3

6:17pm Thu 17 Apr 14

Yankee1 says...

High Treason wrote:
Maybe she should move in with Mum, just like it used to be in the family orientated days.
No. That would cost mum money. Let the state pay for it. And be a punchbag for her complaints.
[quote][p][bold]High Treason[/bold] wrote: Maybe she should move in with Mum, just like it used to be in the family orientated days.[/p][/quote]No. That would cost mum money. Let the state pay for it. And be a punchbag for her complaints. Yankee1
  • Score: 2

9:56pm Thu 17 Apr 14

O'Reilly says...

RM wrote:
I agree with most of the comments here, however, 15 months to sort out a leak, with the excuse that they've had difficulty gaining access to the flat above does seem like 'foot dragging' by Raglan. Especially since once the story hits the Echo, it miraculously can be fixed next week.
The power of the press.....what would we do without the Fourth Estate?
[quote][p][bold]RM[/bold] wrote: I agree with most of the comments here, however, 15 months to sort out a leak, with the excuse that they've had difficulty gaining access to the flat above does seem like 'foot dragging' by Raglan. Especially since once the story hits the Echo, it miraculously can be fixed next week.[/p][/quote]The power of the press.....what would we do without the Fourth Estate? O'Reilly
  • Score: 1

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