Councillors label E-zec transport service “diabolical” and a “gargantuan failure” after damming report

Bournemouth Echo: ‘DIABOLICAL’: An E-zec ambulance outside Basepoint business centre on the Bournemouth airport site ‘DIABOLICAL’: An E-zec ambulance outside Basepoint business centre on the Bournemouth airport site

THE transfer of a patient transport service to a private company has come under a stinging attack from councillors who have labelled the process ‘diabolical’ and a ‘gargantuan failure’.

Patients due to visit hospitals for vital procedures like chemotherapy and dialysis were not picked up or arrived late for treatments after a catalogue of errors in the transfer of Dorset’s non-emergency transport service, a committee of councillors has been told.

And, as reported in yesterday’s Echo, E-zec Medical’s operations have also been slated in a report by the Care Quality Commission (CQC).

The company was told it needs to improve in four out of five areas examined.

After Primary Care Trusts were dissolved, the Dorset Cli-nical Commissioning Group (CCG) took responsibility for a single non-emergency patient transport service for Dorset. Deputy director at Dorset CCG Margaret Allen told a meeting of the Dorset health scrutiny committee that E-zec Medical was awarded the contract and the service officially went live on October 1, 2013 – six months later than planned.

She said: “Certainly in the first six to eight weeks of the service it was quite disastrous.

“Some issues sat specifically with E-zec and some were completely beyond their control.”

Mrs Allen said issues included problems with patient data transfer while for the first four weeks, E-zec received around 1,600 calls a day, compared with the expected 470.

The results saw patients picked up late while some were not picked up at all.

Mrs Allen said the CCG had pumped extra funds into the service on a short-term basis.

Councillor Janet Dover said she knew a patient who had struggled to get to a chemo-therapy appointment.

She said: “This is extremely distressing for patients.”

And Cllr Berryl Ezzard said: “You must have known that it was going to fall at the first hurdle – it’s diabolical. It’s disgraceful. I’m really appalled.”

Members agreed to form a special select committee to produce a report .

Issues being resolved

MANAGING director of E-zec Medical Services Limited Paul Swann has acknowledged there were ‘initial issues’ with service delivery but insists work is ongoing to achieve ‘steady improvements.

He said: “We acknowledge there were initial issues which affected services.

“We have continued to work closely with the CCG and other partners, and are undertaking an improvement plan which will bring about steady improvements.”

Comments (4)

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2:27pm Thu 13 Mar 14

apop3d says...

Typical of a politician to use the word "diabolical" in a situation like this. Really? As best I can tell, E-zec is not without faults but you've got to look at the indications that they were not given correct information about patient loads when they bid the contract. Margaret Allen from the CCG is quoted as saying the work load was over 3 times what was expected in the first month. Any organization faced with overload like that is going to fail.

And Echo, typical of you to misspell the word "damning" in a headline. Or maybe the report really was about holding back floods?
Typical of a politician to use the word "diabolical" in a situation like this. Really? As best I can tell, E-zec is not without faults but you've got to look at the indications that they were not given correct information about patient loads when they bid the contract. Margaret Allen from the CCG is quoted as saying the work load was over 3 times what was expected in the first month. Any organization faced with overload like that is going to fail. And Echo, typical of you to misspell the word "damning" in a headline. Or maybe the report really was about holding back floods? apop3d
  • Score: 1

7:46pm Thu 13 Mar 14

my own opinion says...

E-xec was not the cheapest tender by far, in fact it is expensive and won purely on corporate image and nice new vehicles. The CCG where given accurate but chose not to use them as they felt they where inaccurate and now finds itself giving E-xec FOUR MILLION POUNDS of NHS money and overpaying its bills by an extra 85% on top. The CCG is a newly formed quango who will not resign even though its there fault. Just to let you the public know E-xec have now lost the Staffordshire NHS very recently. E-xec have tried to improve its service by using taxi companies and charitable organisations who to date have not been paid, the company has a enormous overdraft with around the same figure for its turnover. Its also interesting how E-xec don't use the previous Taxi Company who worked well with all the local hospitals with a much better and planned service, they obviously had some sense and did not want to be dragged under with non payments and they are ready to take over the contract with minimal notice even though in theory may be it should go to re-tender
E-xec was not the cheapest tender by far, in fact it is expensive and won purely on corporate image and nice new vehicles. The CCG where given accurate but chose not to use them as they felt they where inaccurate and now finds itself giving E-xec FOUR MILLION POUNDS of NHS money and overpaying its bills by an extra 85% on top. The CCG is a newly formed quango who will not resign even though its there fault. Just to let you the public know E-xec have now lost the Staffordshire NHS very recently. E-xec have tried to improve its service by using taxi companies and charitable organisations who to date have not been paid, the company has a enormous overdraft with around the same figure for its turnover. Its also interesting how E-xec don't use the previous Taxi Company who worked well with all the local hospitals with a much better and planned service, they obviously had some sense and did not want to be dragged under with non payments and they are ready to take over the contract with minimal notice even though in theory may be it should go to re-tender my own opinion
  • Score: -1

10:01pm Thu 13 Mar 14

DemonDiva says...

my own opinion wrote:
E-xec was not the cheapest tender by far, in fact it is expensive and won purely on corporate image and nice new vehicles. The CCG where given accurate but chose not to use them as they felt they where inaccurate and now finds itself giving E-xec FOUR MILLION POUNDS of NHS money and overpaying its bills by an extra 85% on top. The CCG is a newly formed quango who will not resign even though its there fault. Just to let you the public know E-xec have now lost the Staffordshire NHS very recently. E-xec have tried to improve its service by using taxi companies and charitable organisations who to date have not been paid, the company has a enormous overdraft with around the same figure for its turnover. Its also interesting how E-xec don't use the previous Taxi Company who worked well with all the local hospitals with a much better and planned service, they obviously had some sense and did not want to be dragged under with non payments and they are ready to take over the contract with minimal notice even though in theory may be it should go to re-tender
When their base is Drewitts Industrial Estate, Ringwood Road, BH11 8LL and they park their private ambulances in service roads of the Wallisdown Road Industrial Estate, there is something wrong with their entire set-up.
I've noticed they have stopped parking in the service road we have our unit on in the past 10 days or so, but prior to that, there were at least one, if not three of the vehicles parked a good walk away from their base, weekdays and weekends.
[quote][p][bold]my own opinion[/bold] wrote: E-xec was not the cheapest tender by far, in fact it is expensive and won purely on corporate image and nice new vehicles. The CCG where given accurate but chose not to use them as they felt they where inaccurate and now finds itself giving E-xec FOUR MILLION POUNDS of NHS money and overpaying its bills by an extra 85% on top. The CCG is a newly formed quango who will not resign even though its there fault. Just to let you the public know E-xec have now lost the Staffordshire NHS very recently. E-xec have tried to improve its service by using taxi companies and charitable organisations who to date have not been paid, the company has a enormous overdraft with around the same figure for its turnover. Its also interesting how E-xec don't use the previous Taxi Company who worked well with all the local hospitals with a much better and planned service, they obviously had some sense and did not want to be dragged under with non payments and they are ready to take over the contract with minimal notice even though in theory may be it should go to re-tender[/p][/quote]When their base is Drewitts Industrial Estate, Ringwood Road, BH11 8LL and they park their private ambulances in service roads of the Wallisdown Road Industrial Estate, there is something wrong with their entire set-up. I've noticed they have stopped parking in the service road we have our unit on in the past 10 days or so, but prior to that, there were at least one, if not three of the vehicles parked a good walk away from their base, weekdays and weekends. DemonDiva
  • Score: -2

10:03pm Thu 13 Mar 14

DemonDiva says...

Sorry - the quote was made in error and has nothing to do with my post. But I would mention to "my own opinion" that the company is E-Zec, with a Z, not an X
Sorry - the quote was made in error and has nothing to do with my post. But I would mention to "my own opinion" that the company is E-Zec, with a Z, not an X DemonDiva
  • Score: -3

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