Ryanair celebrates five million passengers flying from Bournemouth Airport as new policies are welcomed by customers

SOARING: Ryanair

Ryanair’s chief executive Michael O'Leary

First published in News by

RYANAIR is celebrating five million passengers flying with the airline from Bournemouth Airport.

The budget airline has undergone major changes recently in order to make it more “customer friendly”.

It says it is pleased to reach the Bournemouth milestone and is looking forward to growing its customer base at the airport.

The airline, which began flying from Bournemouth to Dublin in 1996, currently has 16 spring and summer routes planned for this season and last year returned to Bournemouth Airport for a winter season after three years out.

Maria Macken, sales and marketing manager for Ryanair said: “We’re still about giving our passengers the lowest fares but we’re much more focused on our customers now.

“We’re committed to Bournemouth and work well with Manchester Airports Group, who owns the airport.”

Some of the changes the airline has introduced include a new-look website with a new homepage and streamlined booking system which means five clicks for customers instead of 17.

Passengers are also allowed to bring a second bag – a shopping bag or a laptop bag – in addition to the 10kilo of hand luggage they are allowed now.

The airline has also introduced allocated seating from February 1, which was one of the main issues raised by the public when their CEO Michael O’Leary held a question and answer session.

And to try and attract more business from corporate bookings, the airline has also introduced a group booking system.

“Michael O’Leary is very open about it – competitive price is not enough anymore,” Maria said.

“We still have the lowest fares and people are reacting really positively to the changes.”

Rynair made a loss of £28.8m in the final three months of last year despite rising passenger numbers. Lower fares and the weakness of sterling against the euro both hit revenue.

Last autumn, Mr O’Leary told the company’s AGM that the airline should try to eliminate things that unnecessarily annoyed passengers.

The changes included ending fines for passengers whose carry-on baggage was only slightly larger than the maximum allowed size and allowing a 24-hour “grace period” for customers to correct minor booking errors.

Under questioning by shareholders, he said: “I am very happy to take the blame or responsibility if we have a macho or abrupt culture. Some of that may well be my own personal character deformities.”

And he admitted that rival easyJet was basing its strategy on being nicer than Ryanair.

Comments (14)

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10:44am Tue 4 Mar 14

Franks Tank says...

(Cough) "Drop off charge" (Cough)
(Cough) "Drop off charge" (Cough) Franks Tank
  • Score: 18

12:31pm Tue 4 Mar 14

Northwoods says...

Franks Tank wrote:
(Cough) "Drop off charge" (Cough)
lol! is that Bournemouth Airport staff leaving the negative score??
[quote][p][bold]Franks Tank[/bold] wrote: (Cough) "Drop off charge" (Cough)[/p][/quote]lol! is that Bournemouth Airport staff leaving the negative score?? Northwoods
  • Score: 8

12:35pm Tue 4 Mar 14

BoscVegas says...

Northwoods wrote:
Franks Tank wrote:
(Cough) "Drop off charge" (Cough)
lol! is that Bournemouth Airport staff leaving the negative score??
I would think so! I bet the airport PR team have been watching this story in real time all morning.
[quote][p][bold]Northwoods[/bold] wrote: [quote][p][bold]Franks Tank[/bold] wrote: (Cough) "Drop off charge" (Cough)[/p][/quote]lol! is that Bournemouth Airport staff leaving the negative score??[/p][/quote]I would think so! I bet the airport PR team have been watching this story in real time all morning. BoscVegas
  • Score: 14

1:05pm Tue 4 Mar 14

Franks Tank says...

BoscVegas wrote:
Northwoods wrote:
Franks Tank wrote:
(Cough) "Drop off charge" (Cough)
lol! is that Bournemouth Airport staff leaving the negative score??
I would think so! I bet the airport PR team have been watching this story in real time all morning.
Touchy subject I guess.
[quote][p][bold]BoscVegas[/bold] wrote: [quote][p][bold]Northwoods[/bold] wrote: [quote][p][bold]Franks Tank[/bold] wrote: (Cough) "Drop off charge" (Cough)[/p][/quote]lol! is that Bournemouth Airport staff leaving the negative score??[/p][/quote]I would think so! I bet the airport PR team have been watching this story in real time all morning.[/p][/quote]Touchy subject I guess. Franks Tank
  • Score: 10

2:20pm Tue 4 Mar 14

60plus says...

Why does he not fly to Dublin anymore he can't be any worst than air lingus.
Why does he not fly to Dublin anymore he can't be any worst than air lingus. 60plus
  • Score: 2

2:24pm Tue 4 Mar 14

cynicist says...

Thomsonfly over these clowns anyday.
Thomsonfly over these clowns anyday. cynicist
  • Score: 1

6:35pm Tue 4 Mar 14

alasdair1967 says...

Used them a couple of times from Bournemouth not by choice part of a package ,follow there rules to the t not an issue with them for short haul ,no sympathy for the people who complain when they fail to follow the rules and get financially penalised ,

As for the drop off fees if people would rather pay to travel to gatwick and park rather than pay £5 more fool them !
Used them a couple of times from Bournemouth not by choice part of a package ,follow there rules to the t not an issue with them for short haul ,no sympathy for the people who complain when they fail to follow the rules and get financially penalised , As for the drop off fees if people would rather pay to travel to gatwick and park rather than pay £5 more fool them ! alasdair1967
  • Score: 5

6:39pm Tue 4 Mar 14

alasdair1967 says...

Also factor into the issue of being home within an hour and half of landing whilst most people at gatwick will still be stood at the baggage carasol still having to get there transport and face a further 2-3 hours journey five pounds is a small price to pay
Also factor into the issue of being home within an hour and half of landing whilst most people at gatwick will still be stood at the baggage carasol still having to get there transport and face a further 2-3 hours journey five pounds is a small price to pay alasdair1967
  • Score: 1

9:23pm Tue 4 Mar 14

RM says...

Through economics rather than choice I have had to use Ryanair a lot over the last ten years. Mostly I've found that if you're aware of all their Micky Mouse rules & follow them you get to travel safely & very cheaply. Occasionally I've come across a staff member that needed a sharp lesson in customer care but by & large I've found them polite & helpful. With all my family living outside the UK, Ryanair have facilitated me keeping up to speed with them - Skype is great but it can't compare to being physically with them. I needed to book another Ryanair flight a couple of days ago - the new website is great & much faster and even paying for a designated seat still gave me a cheaper flight than another airline. Good luck Ryanair & I hope the positive changes you are making helps your business & makes for happier customers.
Through economics rather than choice I have had to use Ryanair a lot over the last ten years. Mostly I've found that if you're aware of all their Micky Mouse rules & follow them you get to travel safely & very cheaply. Occasionally I've come across a staff member that needed a sharp lesson in customer care but by & large I've found them polite & helpful. With all my family living outside the UK, Ryanair have facilitated me keeping up to speed with them - Skype is great but it can't compare to being physically with them. I needed to book another Ryanair flight a couple of days ago - the new website is great & much faster and even paying for a designated seat still gave me a cheaper flight than another airline. Good luck Ryanair & I hope the positive changes you are making helps your business & makes for happier customers. RM
  • Score: 4

9:42pm Tue 4 Mar 14

Franks Tank says...

alasdair1967 wrote:
Also factor into the issue of being home within an hour and half of landing whilst most people at gatwick will still be stood at the baggage carasol still having to get there transport and face a further 2-3 hours journey five pounds is a small price to pay
Not if you live in Crawley it's not.
[quote][p][bold]alasdair1967[/bold] wrote: Also factor into the issue of being home within an hour and half of landing whilst most people at gatwick will still be stood at the baggage carasol still having to get there transport and face a further 2-3 hours journey five pounds is a small price to pay[/p][/quote]Not if you live in Crawley it's not. Franks Tank
  • Score: -1

9:17am Wed 5 Mar 14

BoscVegas says...

alasdair1967 wrote:
Used them a couple of times from Bournemouth not by choice part of a package ,follow there rules to the t not an issue with them for short haul ,no sympathy for the people who complain when they fail to follow the rules and get financially penalised ,

As for the drop off fees if people would rather pay to travel to gatwick and park rather than pay £5 more fool them !
how many of your fellow passengers said "you would never get (insert annoyance) with BA"? I swear I hear it every time I fly with a low cost airline.
[quote][p][bold]alasdair1967[/bold] wrote: Used them a couple of times from Bournemouth not by choice part of a package ,follow there rules to the t not an issue with them for short haul ,no sympathy for the people who complain when they fail to follow the rules and get financially penalised , As for the drop off fees if people would rather pay to travel to gatwick and park rather than pay £5 more fool them ![/p][/quote]how many of your fellow passengers said "you would never get (insert annoyance) with BA"? I swear I hear it every time I fly with a low cost airline. BoscVegas
  • Score: 1

6:18pm Wed 5 Mar 14

alasdair1967 says...

BoscVegas wrote:
alasdair1967 wrote:
Used them a couple of times from Bournemouth not by choice part of a package ,follow there rules to the t not an issue with them for short haul ,no sympathy for the people who complain when they fail to follow the rules and get financially penalised ,

As for the drop off fees if people would rather pay to travel to gatwick and park rather than pay £5 more fool them !
how many of your fellow passengers said "you would never get (insert annoyance) with BA"? I swear I hear it every time I fly with a low cost airline.
You don't get champagne for beer prices spring to mind ,if people travel with a budget airline you get budget service,there are some people who can't get this in there heads,I like many book my holidays on line and build my holiday as I go starting with flights hotels then transfers beggars can't be choosers when booking like this hence in my original post I have never flown Ryan air by choice they where the provided carrier who happened to be going to my chosen destination on the dates I wanted to travel,they well be budget but there arrival times are extremely good 94% on time or earlier and that cannot be scoffed at biggest stress of a holiday delayed departure and arrival !
[quote][p][bold]BoscVegas[/bold] wrote: [quote][p][bold]alasdair1967[/bold] wrote: Used them a couple of times from Bournemouth not by choice part of a package ,follow there rules to the t not an issue with them for short haul ,no sympathy for the people who complain when they fail to follow the rules and get financially penalised , As for the drop off fees if people would rather pay to travel to gatwick and park rather than pay £5 more fool them ![/p][/quote]how many of your fellow passengers said "you would never get (insert annoyance) with BA"? I swear I hear it every time I fly with a low cost airline.[/p][/quote]You don't get champagne for beer prices spring to mind ,if people travel with a budget airline you get budget service,there are some people who can't get this in there heads,I like many book my holidays on line and build my holiday as I go starting with flights hotels then transfers beggars can't be choosers when booking like this hence in my original post I have never flown Ryan air by choice they where the provided carrier who happened to be going to my chosen destination on the dates I wanted to travel,they well be budget but there arrival times are extremely good 94% on time or earlier and that cannot be scoffed at biggest stress of a holiday delayed departure and arrival ! alasdair1967
  • Score: 1

6:41am Thu 6 Mar 14

Phixer says...

alasdair1967 wrote:
Used them a couple of times from Bournemouth not by choice part of a package ,follow there rules to the t not an issue with them for short haul ,no sympathy for the people who complain when they fail to follow the rules and get financially penalised ,

As for the drop off fees if people would rather pay to travel to gatwick and park rather than pay £5 more fool them !
Yes but it doesn't get rid of the smell of being ripped-off, a smell which has spread rapidly over the UK in recent years.
[quote][p][bold]alasdair1967[/bold] wrote: Used them a couple of times from Bournemouth not by choice part of a package ,follow there rules to the t not an issue with them for short haul ,no sympathy for the people who complain when they fail to follow the rules and get financially penalised , As for the drop off fees if people would rather pay to travel to gatwick and park rather than pay £5 more fool them ![/p][/quote]Yes but it doesn't get rid of the smell of being ripped-off, a smell which has spread rapidly over the UK in recent years. Phixer
  • Score: 0

6:49am Thu 6 Mar 14

Phixer says...

alasdair1967 wrote:
Used them a couple of times from Bournemouth not by choice part of a package ,follow there rules to the t not an issue with them for short haul ,no sympathy for the people who complain when they fail to follow the rules and get financially penalised ,

As for the drop off fees if people would rather pay to travel to gatwick and park rather than pay £5 more fool them !
When I have had business trips to Dublin I had to fly from Heathrow & Gatwick because the Ryanair schedule would incur additional hotac costs and lose a days work.

When I had business in Amsterdam I had to fly from Gatwick because the Thomson outbound flight arrived too late and my client would have had to pay an extra days fee plus hotac with no commercial benefit.

Similarly when living in Crawley, I had to use BA instead of easyjet to go to Athens because of the additional hotac costs - and the fares were comparable for better service and a good schedule.
[quote][p][bold]alasdair1967[/bold] wrote: Used them a couple of times from Bournemouth not by choice part of a package ,follow there rules to the t not an issue with them for short haul ,no sympathy for the people who complain when they fail to follow the rules and get financially penalised , As for the drop off fees if people would rather pay to travel to gatwick and park rather than pay £5 more fool them ![/p][/quote]When I have had business trips to Dublin I had to fly from Heathrow & Gatwick because the Ryanair schedule would incur additional hotac costs and lose a days work. When I had business in Amsterdam I had to fly from Gatwick because the Thomson outbound flight arrived too late and my client would have had to pay an extra days fee plus hotac with no commercial benefit. Similarly when living in Crawley, I had to use BA instead of easyjet to go to Athens because of the additional hotac costs - and the fares were comparable for better service and a good schedule. Phixer
  • Score: 0

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