Housing group takes week to fix disabled Christchurch OAP’s collapsed roof

GAPING: Phyllis Rowley,85, with the hole in her lounge ceiling

GAPING: Phyllis Rowley,85, with the hole in her lounge ceiling

First published in News by

A DISABLED 85-year-old was left vulnerable to the elements when her roof collapsed and the housing group took more than a week to cover the gaping hole.

The roof of Phyllis Rowley’s flat has been leaking steadily for four months but the ceiling caved in following the recent bad weather showering her home with plaster, dust and rainwater.

Phyllis who lives alone and has no mobility reported the mess on December 28 but Spectrum Housing Group only started repairs on January 4, leaving her with a gaping four ft by three ft hole in her ceiling.

She said: “I was lucky that the roof didn’t collapse when I was under that area as I have no mobility and I use a trolley to get around. There was a terrific mess and three bin bags were filled up with rubble.

“Water has been rushing through the hole and my home has been left open to the elements.

“I’m concerned for my health as the whole place is now damp and all the insulation came down with the roof.”

The great-grandmother originally reported a leak at her home in Trafalgar Court, Mudeford in October and Spectrum Housing carried out a number of repairs in October and November.

Spectrum will be replacing the loft insulation and lounge ceiling on January 9 and in the meantime the gap has been covered to keep the heat in. A spokesperson from Spectrum Housing Group said: We successfully resolved a roof leak at Trafalgar Court which affected an area of the lounge over the Christmas period.

“The resident was offered our guest bedroom facilities at the scheme but she refused this on the basis that she would prefer to stay in her home.”

Comments (9)

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12:05pm Thu 9 Jan 14

we-shall-see says...

If Spectrum Housing carried out repairs in October, clearly they didn't do a very good job of it …….. Poor old girl. I hope someone will be helping with the costs of extra heating while she has had to live in these conditions.
If Spectrum Housing carried out repairs in October, clearly they didn't do a very good job of it …….. Poor old girl. I hope someone will be helping with the costs of extra heating while she has had to live in these conditions. we-shall-see
  • Score: 32

3:27pm Thu 9 Jan 14

richardcompton3 says...

This is typical of private housing associations. All social housing should be brought back into council control, not private enterprise.
This is typical of private housing associations. All social housing should be brought back into council control, not private enterprise. richardcompton3
  • Score: 12

4:45pm Thu 9 Jan 14

porridge2010 says...

When we had a hole in the roof....several missing tiles, I was told it wasn't a priority and could be up to 2 weeks regardless of weather....I see spectrum have not changed their policy.....also reported issues which they come and look at and then ignore (end up having to re-report them and they still do nothing!) The word useless springs to mind!
When we had a hole in the roof....several missing tiles, I was told it wasn't a priority and could be up to 2 weeks regardless of weather....I see spectrum have not changed their policy.....also reported issues which they come and look at and then ignore (end up having to re-report them and they still do nothing!) The word useless springs to mind! porridge2010
  • Score: 7

4:48pm Thu 9 Jan 14

yasinac says...

Love how they cover their a***s by making a point of saying they offered her alternative accommodation. Not many older people are comfortable to just up sticks and move, it's quite disorienting and also they are often scared that they won't get home again.
The best option would have been for the job to have been done properly in the first place. My motto, treat every elderly person as you'd like your own grandparents cared for and you can't go wrong.
Love how they cover their a***s by making a point of saying they offered her alternative accommodation. Not many older people are comfortable to just up sticks and move, it's quite disorienting and also they are often scared that they won't get home again. The best option would have been for the job to have been done properly in the first place. My motto, treat every elderly person as you'd like your own grandparents cared for and you can't go wrong. yasinac
  • Score: 13

8:32pm Thu 9 Jan 14

politicaltrainspotter says...

Spectrum i might of guessed.Well, much as i sympathise with the tenant that is nothing compared to Bournemouth's favourite landlord.
Spectrum i might of guessed.Well, much as i sympathise with the tenant that is nothing compared to Bournemouth's favourite landlord. politicaltrainspotter
  • Score: 1

10:08pm Thu 9 Jan 14

BIGTONE says...

ShuttleX wrote:
richardcompton3 wrote:
This is typical of private housing associations. All social housing should be brought back into council control, not private enterprise.
The way things are going with the Council, quite a lot of current Council tenants could fine themselves being made Housing Society tenants whether or not they like it. Plans are already being discussed on how best to hand over at least a third of the Council stock to a Society. The aim is to have all the stock moved over within the next three years. Will be interesting to see if it happens. The other side of it of course is the amount of Building Maintenance workers who will lose their jobs, another saving for the Council. The Society in question will only have to keep the staff on under their present contracts for 12 months, after which all bets are off. I do wonder when Mr Josey plans to let the Union know though. Just another sneaky, behind closed doors deal within Bournemouth Council. The Council that takes secrecy to the extreme.
Mouchel will be waiting to pounce.
Mouchel Borough Council.....has a ring to it I suppose.
Don't you just love outsourcing.
How it saves money to the taxpayer is beyond me.
[quote][p][bold]ShuttleX[/bold] wrote: [quote][p][bold]richardcompton3[/bold] wrote: This is typical of private housing associations. All social housing should be brought back into council control, not private enterprise.[/p][/quote]The way things are going with the Council, quite a lot of current Council tenants could fine themselves being made Housing Society tenants whether or not they like it. Plans are already being discussed on how best to hand over at least a third of the Council stock to a Society. The aim is to have all the stock moved over within the next three years. Will be interesting to see if it happens. The other side of it of course is the amount of Building Maintenance workers who will lose their jobs, another saving for the Council. The Society in question will only have to keep the staff on under their present contracts for 12 months, after which all bets are off. I do wonder when Mr Josey plans to let the Union know though. Just another sneaky, behind closed doors deal within Bournemouth Council. The Council that takes secrecy to the extreme.[/p][/quote]Mouchel will be waiting to pounce. Mouchel Borough Council.....has a ring to it I suppose. Don't you just love outsourcing. How it saves money to the taxpayer is beyond me. BIGTONE
  • Score: 2

12:54am Fri 10 Jan 14

billd766 says...

Does this lady have no family who could help her out?

I live in Thailand where there is nothing like social housing yet families tend to look after their elders. My mother in law lives with us in a small house about 15 metres from us and will live there until she dies and there is someone around the place 99% of the time.
She is a couple of years younger than me and I keep an eye out for her as well. Though she speaks no English if there is a problem or an emergency we deal with it straight away.
Does this lady have no family who could help her out? I live in Thailand where there is nothing like social housing yet families tend to look after their elders. My mother in law lives with us in a small house about 15 metres from us and will live there until she dies and there is someone around the place 99% of the time. She is a couple of years younger than me and I keep an eye out for her as well. Though she speaks no English if there is a problem or an emergency we deal with it straight away. billd766
  • Score: 3

7:54pm Tue 21 Jan 14

Countryliving18 says...

Spectrum are a disgrace and need shaking up. Follow the link to see how Spectrum expect me to take this property after waiting years to be rehoused due to overcrowding and having two disabled people and a child under five. This is the finished result and 'ready to let' ( apparently )! They even left the cooker switch off with exposed wires, thank goodness our four year old didn't get electrocuted. http://s354.photobuc
ket.com/user/missy4u
999/library/?sort=2&
page=1
Spectrum are a disgrace and need shaking up. Follow the link to see how Spectrum expect me to take this property after waiting years to be rehoused due to overcrowding and having two disabled people and a child under five. This is the finished result and 'ready to let' ( apparently )! They even left the cooker switch off with exposed wires, thank goodness our four year old didn't get electrocuted. http://s354.photobuc ket.com/user/missy4u 999/library/?sort=2& page=1 Countryliving18
  • Score: 1

3:56pm Fri 24 Jan 14

Tina_Partridge says...

Further to and thanks to your comment we have investigated this matter and it is an error on Spectrum's part. The property was handed back to our housing team prior to all of the work being completed. Further work is being carried out to the property to bring it up to our lettable standards. We would never intentionally let a home out in this condition and we apologise for the error.
Further to and thanks to your comment we have investigated this matter and it is an error on Spectrum's part. The property was handed back to our housing team prior to all of the work being completed. Further work is being carried out to the property to bring it up to our lettable standards. We would never intentionally let a home out in this condition and we apologise for the error. Tina_Partridge
  • Score: 0

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