Officials' 'dismay' over CQC's damning report of Royal Bournemouth Hospital

Bournemouth Echo: REPORT: Royal Bournemouth Hospital REPORT: Royal Bournemouth Hospital

HEALTH officials and politicians have reacted with dismay following yesterday’s damning CQC report of the Royal Bournemouth Hospital.

Inspectors found that medical care, including older people’s care was inadequate and that staffing levels on surgical wards at night “were not safe”.

The new Chief Inspector of Hospitals, Professor Sir Mike Richards, reported that “basic nursing care was not being given to patients in two medical care wards.”

He added that the trust did not employ enough staff, even though it was fully aware that nearly all of its beds were occupied all of the time.

View the Care Quality Commission's report into Royal Bournemouth Hospital

Julie Connolly, Dorset’s regional officer for the Royal College of Nursing, said members were “extremely upset” to hear about the failings in care.

“The report shows that the staff have been concerned about the impact of staffing levels and high workloads on the levels of care they are able to provide.

“We do have a positive relationship with the Trust and they are telling us that they are committed to making the improvements needed to provide safe, quality care.

“We will be keeping a close eye on the progress of the Trust’s improvement plan in the coming months.

“I will be in the Trust alongside our local RCN representatives to offer support to staff and to raise issues to the Trust on their behalf. It is very important that staff speak out and we can support them to do that.”

Regional director Jeannett Martin added: “The Care Quality Commission has identified serious failings at the Royal Bourne-mouth and Christchurch NHS Foundation Trust which will be of great concern to members of the RCN and to the local population.

“The Trust had already started to implement plans for improvement within many of the areas that the CQC highlighted and they are committed to undertake any further work that will be needed.”

Healthwatch Dorset, is a newly-established local independent consumer body for health and social care, chaired by Sam Johnson.

In a statement, it said: “Everyone has a right to expect that if they find themselves a patient in hospital they will be safe, they will receive the highest standard of care, their needs will be met and their dignity will be respected.

“What the recent inspection of the Royal Bournemouth Hospital found was that this is true for some of their patients, but not all. In particular, we are very concerned at what it has to report about some cases of frail older people not being treated with dignity and respect and not being afforded basic nursing care.

“We call on the Trust Board and management to act immediately to rectify the failings found by this inspection and to put in place measures that will ensure that every single patient is safe, every single patient is receiving the high standard of care they have the right to expect, and every single patient’s dignity is being respected. “Only then will the hospital have the right to use the strapline it displays on its publicity material – ‘putting patients first’.”

 

Comments (37)

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6:08am Thu 19 Dec 13

arthur1948 says...

suck it up...you now have to re- earn peoples trust...keeping the same management doesn't help tho
suck it up...you now have to re- earn peoples trust...keeping the same management doesn't help tho arthur1948

7:06am Thu 19 Dec 13

High Treason says...

This hospital has been going down hill for years, more so since the attempt to merge with others. Meanwhile those responsible sit back in their cosy offices, busy working out ways to justify keeping their jobs.
IT IS TIME TO SACK TONY SPORTSWOOD.
We deserve better than an arrogant man like him who spent £500 million of our money attempting to become a king pin in the NHS. His actions have caused great suffering to many and he should go.
This hospital has been going down hill for years, more so since the attempt to merge with others. Meanwhile those responsible sit back in their cosy offices, busy working out ways to justify keeping their jobs. IT IS TIME TO SACK TONY SPORTSWOOD. We deserve better than an arrogant man like him who spent £500 million of our money attempting to become a king pin in the NHS. His actions have caused great suffering to many and he should go. High Treason

7:32am Thu 19 Dec 13

blakieboy7 says...

The officials should be "dismayed" by the poor performance of the hospital in certain cases, not the report. The report is simply the messenger.
The officials should be "dismayed" by the poor performance of the hospital in certain cases, not the report. The report is simply the messenger. blakieboy7

7:55am Thu 19 Dec 13

rj1955 says...

What makes matters worse is that the hospital knew that the CQC was in the hospital and this still happened. What is happening when they are not on their toes? I support a lot of others in saying the top management should be dismissed. Not retire and take big payouts but dismissed like other workers have and will be and their pension if frozen.
What makes matters worse is that the hospital knew that the CQC was in the hospital and this still happened. What is happening when they are not on their toes? I support a lot of others in saying the top management should be dismissed. Not retire and take big payouts but dismissed like other workers have and will be and their pension if frozen. rj1955

8:26am Thu 19 Dec 13

djd says...

Steps are being taken to address the issues raised by the Commission.
Why on earth was it allowed to get in such a state in the first place???
It seems that Poole has had a lucky escape by avoiding this mismanagement team.
The Head of the trust has been in post for fourteen years? Perhaps that's too long? Perhaps he has got too complacent? Perhaps he was too focused on the merger rather than the job in hand?
Steps are being taken to address the issues raised by the Commission. Why on earth was it allowed to get in such a state in the first place??? It seems that Poole has had a lucky escape by avoiding this mismanagement team. The Head of the trust has been in post for fourteen years? Perhaps that's too long? Perhaps he has got too complacent? Perhaps he was too focused on the merger rather than the job in hand? djd

9:12am Thu 19 Dec 13

sea poole says...

And still complaints are pouring in about the management of this hospital. When will those who make final decisions realise the public have NO confidence in the management structure? There's not one comment written that has any confidence. Why did management allow the situation to get to this state anyway? Surely, they are in the workplace and can see, hear and speak with those who are affected -patients and staff alike. The management is NOT FIT FOR PURPOSE!
And still complaints are pouring in about the management of this hospital. When will those who make final decisions realise the public have NO confidence in the management structure? There's not one comment written that has any confidence. Why did management allow the situation to get to this state anyway? Surely, they are in the workplace and can see, hear and speak with those who are affected -patients and staff alike. The management is NOT FIT FOR PURPOSE! sea poole

9:14am Thu 19 Dec 13

wonderway says...

so ok where are our missing politicians 'hiding'
Tobias (grab the money) Ellwood this hospital is in your domain so what you going to do about it ooooooooooooooops he will be off skiing in Switzerland daily checking his back balance as the allowances roll in
so ok where are our missing politicians 'hiding' Tobias (grab the money) Ellwood this hospital is in your domain so what you going to do about it ooooooooooooooops he will be off skiing in Switzerland daily checking his back balance as the allowances roll in wonderway

9:23am Thu 19 Dec 13

Chriswood says...

There is little respect for patients in the endoscopy department.. I was in for a routine procedure recently, which was done very well in the theatre, no complaints there, but in the ante-waiting room where there were up to 6 male patients waiting quietly, all we could here from nurses was whose party they were at, how much they drank, etc. at one point an East European male nurse was grappling with a female nurse in over-extravagant horseplay which she did not want and was yelling at him to get off. Patients require quiet just prior during stressful hospital visit.
There is little respect for patients in the endoscopy department.. I was in for a routine procedure recently, which was done very well in the theatre, no complaints there, but in the ante-waiting room where there were up to 6 male patients waiting quietly, all we could here from nurses was whose party they were at, how much they drank, etc. at one point an East European male nurse was grappling with a female nurse in over-extravagant horseplay which she did not want and was yelling at him to get off. Patients require quiet just prior during stressful hospital visit. Chriswood

9:30am Thu 19 Dec 13

uberbloke says...

Not sure it will do any good but contact your Governor and tell them in no uncertain terms what you think

http://www.rbch.nhs.
uk/working_with_us/g
overnors_membership/
governors.php

If you have the time to comment here take the same amount of time to email/phone them. I already have.
Not sure it will do any good but contact your Governor and tell them in no uncertain terms what you think http://www.rbch.nhs. uk/working_with_us/g overnors_membership/ governors.php If you have the time to comment here take the same amount of time to email/phone them. I already have. uberbloke

10:00am Thu 19 Dec 13

High Treason says...

Make your complaint know.
ftmembers@rbch.nhs.u
k
Make your complaint know. ftmembers@rbch.nhs.u k High Treason

10:01am Thu 19 Dec 13

shh I am at work says...

I am no fan of Tony Spotswood and think he should go, but out of interest who monitors the CQC as their web site is full of errors in relation to Royal Bournemouth Hospital.
Surely its easier for them to get the basic facts right then it is to run a hospital.
I am no fan of Tony Spotswood and think he should go, but out of interest who monitors the CQC as their web site is full of errors in relation to Royal Bournemouth Hospital. Surely its easier for them to get the basic facts right then it is to run a hospital. shh I am at work

10:31am Thu 19 Dec 13

pete woodley says...

As a regular attender at RBH, i have seen good and bad,the bad was very bad and a disgrace,to try and complain only brought retribution on myself,and certainly did not help my health problems.Some staff in accute admissions,were outright bullies,with no respect at all for age and infirmity.I am very grateful to Doctors De Sousa,Phillips,Talwa
re,to be honest i dread going in.
As a regular attender at RBH, i have seen good and bad,the bad was very bad and a disgrace,to try and complain only brought retribution on myself,and certainly did not help my health problems.Some staff in accute admissions,were outright bullies,with no respect at all for age and infirmity.I am very grateful to Doctors De Sousa,Phillips,Talwa re,to be honest i dread going in. pete woodley

11:41am Thu 19 Dec 13

GAHmusic says...

I have confidence in the management team, confidence they will stay gobbling up the slop from the trough they have their noses in, confidence they won't care what the public think, confidence they will be there until they are pushed as they have no sense of responsibility for their own incompetance
I have confidence in the management team, confidence they will stay gobbling up the slop from the trough they have their noses in, confidence they won't care what the public think, confidence they will be there until they are pushed as they have no sense of responsibility for their own incompetance GAHmusic

11:48am Thu 19 Dec 13

High Treason says...

Maybe the Echo could do a poll to decide if the public think Tony Sportswood should resign. But they won't, it is to political for them.
Maybe the Echo could do a poll to decide if the public think Tony Sportswood should resign. But they won't, it is to political for them. High Treason

11:48am Thu 19 Dec 13

BmthNewshound says...

It seems that one of the problems facing the hospital was difficulty in recruiting staff, they had 130 vacancies to fill which would almost certainly impact on patient care.
.
Like many employers in Bournemouth recruiting suitably qualified staff is an uphill struggle. For lower paid jobs the lack of affordable housing puts potential employees off from moving to the area. For more highly paid professionals who can afford housing costs are reluctant to move their families to the town because the schools are so poorly rated.
.
It seems crazy that a football team manager can be sacked after his team looses a couple of matches but the chief executive of a hospital which has been found to be dangerously inadequate is allowed to keep his job.
It seems that one of the problems facing the hospital was difficulty in recruiting staff, they had 130 vacancies to fill which would almost certainly impact on patient care. . Like many employers in Bournemouth recruiting suitably qualified staff is an uphill struggle. For lower paid jobs the lack of affordable housing puts potential employees off from moving to the area. For more highly paid professionals who can afford housing costs are reluctant to move their families to the town because the schools are so poorly rated. . It seems crazy that a football team manager can be sacked after his team looses a couple of matches but the chief executive of a hospital which has been found to be dangerously inadequate is allowed to keep his job. BmthNewshound

12:28pm Thu 19 Dec 13

Friarscliff says...

The present situation very clearly shows the difference between the private and public sector.
In the private sector, to allow the present situation to develop would mean immediate dismissal of the chief executive and others responsible. For example, look at recent events at Serco & Royal Sun Alliance amongst others.
In the public sector, those involved close ranks and 'lessons will be learnt.'
Any parting of the ways will inevitably include a substantial pay-off and other benefits should it happen which is unlikely.
Can you hear the siren voices of our elected representatives demanding action on behalf of we locals? The silence is deafening!
What happened to local democracy - did it ever exist?
The present situation very clearly shows the difference between the private and public sector. In the private sector, to allow the present situation to develop would mean immediate dismissal of the chief executive and others responsible. For example, look at recent events at Serco & Royal Sun Alliance amongst others. In the public sector, those involved close ranks and 'lessons will be learnt.' Any parting of the ways will inevitably include a substantial pay-off and other benefits should it happen which is unlikely. Can you hear the siren voices of our elected representatives demanding action on behalf of we locals? The silence is deafening! What happened to local democracy - did it ever exist? Friarscliff

1:43pm Thu 19 Dec 13

muscliffman says...

I am confident nearly everyone reading about this is wondering why the senior management of our Royal Bournemouth Hospital can still be in office today, because in the private sector they would have rightly 'departed' in disgrace some time before this shameful matter even went public.

We should all be far more curious about why in the British public sector a culture has lately developed where there is never any accountability and in nearly every situation absolute priority within the system seems always to be the preservation of all the individual 'public servant' managers who have failed and not the greater public interest - and the bigger the individual fat cat, the more protected they evidently are.

The senior management of our Hospital whose individual or corporate incompetence has been roundly criticised in this report should not have to be sacked, because they should have honourably resigned immediately - and left without any of the virtually routine NHS management 'handshake' deals. And for all our sakes there should be no question of any of them reappearing in a senior public sector role again either, let alone back in the NHS - as again it seems is almost a routine.

It often appears as these stories unfold that there is some order to the manner in which public sector management wherever they may fail (Council, BBC, NHS, Police etc) are able to reach a point beyond appropriate public reproach and normal decent accountability. Indeed everyone of them will apparently hurry to cover each others back - it is as if they are all are engaged in some sort an organised common purpose in their own self preservation and interests.
I am confident nearly everyone reading about this is wondering why the senior management of our Royal Bournemouth Hospital can still be in office today, because in the private sector they would have rightly 'departed' in disgrace some time before this shameful matter even went public. We should all be far more curious about why in the British public sector a culture has lately developed where there is never any accountability and in nearly every situation absolute priority within the system seems always to be the preservation of all the individual 'public servant' managers who have failed and not the greater public interest - and the bigger the individual fat cat, the more protected they evidently are. The senior management of our Hospital whose individual or corporate incompetence has been roundly criticised in this report should not have to be sacked, because they should have honourably resigned immediately - and left without any of the virtually routine NHS management 'handshake' deals. And for all our sakes there should be no question of any of them reappearing in a senior public sector role again either, let alone back in the NHS - as again it seems is almost a routine. It often appears as these stories unfold that there is some order to the manner in which public sector management wherever they may fail (Council, BBC, NHS, Police etc) are able to reach a point beyond appropriate public reproach and normal decent accountability. Indeed everyone of them will apparently hurry to cover each others back - it is as if they are all are engaged in some sort an organised common purpose in their own self preservation and interests. muscliffman

2:33pm Thu 19 Dec 13

Smudgersmiff says...

Following the report released yesterday about Royal Bournemouth Hospital, the headline
Dangerous and inadequate" - Care Quality Commission's damning report into Royal Bournemouth Hospital.

I thought you may want to read about my experience. I was recently sent in by my doctor as an emergency to the acute emergency unit with a blocked stent in the liver/bile duct, on Wednesday morning. I was quickly assessed
and put on to the cardiac ward, I assumed there were no beds in Endoscopy ward at this time. As I should have been sent to Endoscopy, but I was promised that a senior doctor would be up to see me. For 2 day I kept asking why I had not seen anyone and was promised some one was on their way. In the end although I was very ill and severely jaundiced I had to make a serious complaint to the senior doctor on the ward to get someone from endoscopy to see me. Luckily my wife was with me and she followed the doctor to make sure he called endoscopy straight away.

Within the hour a registrar arrived to tell me that there was no more slots in today's schedule to remove the blocked stent and replace it, he then told me there was no operating staff in on Friday to do the procedure, but he would try to get a slot Monday. We said that this was not good enough as I had been there since Wednesday I was very ill and the problem with liver induces terrible itchy skin all over the body.

He said he would go and try and find staff to come in tomorrow, I suggested he might also try Poole and Southampton to see if they could find a slot. He came back an hour later telling me none of the staff wanted to come in tomorrow (Friday) and could not get a slot at Poole or Southampton. He did manage to get me in to the Endoscopy ward and started me on an antibiotic drip to start tackling the infection. In the end I did have to wait till late morning on Monday before they could operate. When I got to the theatre I was told that the anaesthetist had been called away on an emergency (so I am not even considered as an emergency having been very ill for a week now!) but they could do it under heavy sedation. Which I agreed to.

The endoscopist, usually a gastroenterologist (doctor who specializes in the gastrointestinal system), uses a special endoscope (a long, flexible tube with a light and camera at the end) to examine the inside of the digestive system. The endoscopist identifies the place where the bile duct comes into the intestine and then feeds a tiny catheter (a plastic tube) into the duct and squirts in a contrast agent into the bile system and sometimes the pancreas while X-rays are taken. The contrast agent allows the doctors to see the ducts of the bile system, gallbladder, and pancreas on the X-rays.

Unbelievable you may think but TRUE.
Following the report released yesterday about Royal Bournemouth Hospital, the headline Dangerous and inadequate" - Care Quality Commission's damning report into Royal Bournemouth Hospital. I thought you may want to read about my experience. I was recently sent in by my doctor as an emergency to the acute emergency unit with a blocked stent in the liver/bile duct, on Wednesday morning. I was quickly assessed and put on to the cardiac ward, I assumed there were no beds in Endoscopy ward at this time. As I should have been sent to Endoscopy, but I was promised that a senior doctor would be up to see me. For 2 day I kept asking why I had not seen anyone and was promised some one was on their way. In the end although I was very ill and severely jaundiced I had to make a serious complaint to the senior doctor on the ward to get someone from endoscopy to see me. Luckily my wife was with me and she followed the doctor to make sure he called endoscopy straight away. Within the hour a registrar arrived to tell me that there was no more slots in today's schedule to remove the blocked stent and replace it, he then told me there was no operating staff in on Friday to do the procedure, but he would try to get a slot Monday. We said that this was not good enough as I had been there since Wednesday I was very ill and the problem with liver induces terrible itchy skin all over the body. He said he would go and try and find staff to come in tomorrow, I suggested he might also try Poole and Southampton to see if they could find a slot. He came back an hour later telling me none of the staff wanted to come in tomorrow (Friday) and could not get a slot at Poole or Southampton. He did manage to get me in to the Endoscopy ward and started me on an antibiotic drip to start tackling the infection. In the end I did have to wait till late morning on Monday before they could operate. When I got to the theatre I was told that the anaesthetist had been called away on an emergency (so I am not even considered as an emergency having been very ill for a week now!) but they could do it under heavy sedation. Which I agreed to. The endoscopist, usually a gastroenterologist (doctor who specializes in the gastrointestinal system), uses a special endoscope (a long, flexible tube with a light and camera at the end) to examine the inside of the digestive system. The endoscopist identifies the place where the bile duct comes into the intestine and then feeds a tiny catheter (a plastic tube) into the duct and squirts in a contrast agent into the bile system and sometimes the pancreas while X-rays are taken. The contrast agent allows the doctors to see the ducts of the bile system, gallbladder, and pancreas on the X-rays. Unbelievable you may think but TRUE. Smudgersmiff

3:05pm Thu 19 Dec 13

skydriver says...

High Treason wrote:
This hospital has been going down hill for years, more so since the attempt to merge with others. Meanwhile those responsible sit back in their cosy offices, busy working out ways to justify keeping their jobs.
IT IS TIME TO SACK TONY SPORTSWOOD.
We deserve better than an arrogant man like him who spent £500 million of our money attempting to become a king pin in the NHS. His actions have caused great suffering to many and he should go.
It's been going down hill because of the leadership not the general staff.
So why the Officials feel upset about this report, they sanctioned it.
Oh silly me again, the rules don't apply when it's not good news.
[quote][p][bold]High Treason[/bold] wrote: This hospital has been going down hill for years, more so since the attempt to merge with others. Meanwhile those responsible sit back in their cosy offices, busy working out ways to justify keeping their jobs. IT IS TIME TO SACK TONY SPORTSWOOD. We deserve better than an arrogant man like him who spent £500 million of our money attempting to become a king pin in the NHS. His actions have caused great suffering to many and he should go.[/p][/quote]It's been going down hill because of the leadership not the general staff. So why the Officials feel upset about this report, they sanctioned it. Oh silly me again, the rules don't apply when it's not good news. skydriver

4:04pm Thu 19 Dec 13

Frank28 says...

This shameful circumstance, which has been reported in the national news, will be very damaging to tourism.
This shameful circumstance, which has been reported in the national news, will be very damaging to tourism. Frank28

4:08pm Thu 19 Dec 13

BMHants says...

Whilst it is clear there is a lot of work to improve the care in some areas within the RBCH let's not forget that there is also a great deal of excellent care as well provided by some very professional doctors and nurses. I have been treated by the haematology department over the past 5 years, and the care I receive is second to none. Amongst all the negative comments let's also recognise the good work too.
Whilst it is clear there is a lot of work to improve the care in some areas within the RBCH let's not forget that there is also a great deal of excellent care as well provided by some very professional doctors and nurses. I have been treated by the haematology department over the past 5 years, and the care I receive is second to none. Amongst all the negative comments let's also recognise the good work too. BMHants

4:55pm Thu 19 Dec 13

He Touched So Many...... says...

BmthNewshound wrote:
It seems that one of the problems facing the hospital was difficulty in recruiting staff, they had 130 vacancies to fill which would almost certainly impact on patient care.
.
Like many employers in Bournemouth recruiting suitably qualified staff is an uphill struggle. For lower paid jobs the lack of affordable housing puts potential employees off from moving to the area. For more highly paid professionals who can afford housing costs are reluctant to move their families to the town because the schools are so poorly rated.
.
It seems crazy that a football team manager can be sacked after his team looses a couple of matches but the chief executive of a hospital which has been found to be dangerously inadequate is allowed to keep his job.
They have no problem recruiting anyone - its a guise- there is never any intention to employ staff on a salary, so they post bogus jobs and fill the vancancies with free student doctors and nurses from Southampton Uni and the sub standard nursing college at the lansdowne :)
[quote][p][bold]BmthNewshound[/bold] wrote: It seems that one of the problems facing the hospital was difficulty in recruiting staff, they had 130 vacancies to fill which would almost certainly impact on patient care. . Like many employers in Bournemouth recruiting suitably qualified staff is an uphill struggle. For lower paid jobs the lack of affordable housing puts potential employees off from moving to the area. For more highly paid professionals who can afford housing costs are reluctant to move their families to the town because the schools are so poorly rated. . It seems crazy that a football team manager can be sacked after his team looses a couple of matches but the chief executive of a hospital which has been found to be dangerously inadequate is allowed to keep his job.[/p][/quote]They have no problem recruiting anyone - its a guise- there is never any intention to employ staff on a salary, so they post bogus jobs and fill the vancancies with free student doctors and nurses from Southampton Uni and the sub standard nursing college at the lansdowne :) He Touched So Many......

5:05pm Thu 19 Dec 13

He Touched So Many...... says...

Go on the Pathway Mr Spottiswood - like you put all elderly and dementia patients on when you dont want to pay for any treatment for them any more. According to your end of life care staff, being given a continuous sedative graseby syringe containing heroin, midazolam and cyclizine with removal of food and fluids under the pretence of a 'choking risk'doesn't kill - it just makes them 'comfy'...odd, 'cos it kills when its used in holland and belgium...let the end of life care team make you 'comfy' Mr Spottiswood..hang the expense (or preferably yourself)...
Go on the Pathway Mr Spottiswood - like you put all elderly and dementia patients on when you dont want to pay for any treatment for them any more. According to your end of life care staff, being given a continuous sedative graseby syringe containing heroin, midazolam and cyclizine with removal of food and fluids under the pretence of a 'choking risk'doesn't kill - it just makes them 'comfy'...odd, 'cos it kills when its used in holland and belgium...let the end of life care team make you 'comfy' Mr Spottiswood..hang the expense (or preferably yourself)... He Touched So Many......

5:17pm Thu 19 Dec 13

Oldalbanian says...

Dreadful hospital as I always suspected yet still they manage to get mugs to write to the Echo praising the care they received at the hands of this hospial.
Perhaps the Echo will stop publishing these letters in future
Dreadful hospital as I always suspected yet still they manage to get mugs to write to the Echo praising the care they received at the hands of this hospial. Perhaps the Echo will stop publishing these letters in future Oldalbanian

5:18pm Thu 19 Dec 13

leftpoole says...

I have been a patient within the past 12 months in AMU Ward. Dreadful conditions with the Consultant laughing about my results with junior Doctors! I suffered a second multiple Pulmonary embolism and nearly died. I attend virtually every week for blood tests in Pathology where I can report that whilst always busy and long waiting time the Staff are excellent thankfully, I have been in the Dorset County Hospital in Dorchester with same problem. The Hospital and wards/staff were brilliant. I hope that next time I suffer a recurrence that I am NOT in Bournemouth! I do not want to be admitted again. The ward was like a circus day and night with noise and dreadful care. Thank you for reading.
I have been a patient within the past 12 months in AMU Ward. Dreadful conditions with the Consultant laughing about my results with junior Doctors! I suffered a second multiple Pulmonary embolism and nearly died. I attend virtually every week for blood tests in Pathology where I can report that whilst always busy and long waiting time the Staff are excellent thankfully, I have been in the Dorset County Hospital in Dorchester with same problem. The Hospital and wards/staff were brilliant. I hope that next time I suffer a recurrence that I am NOT in Bournemouth! I do not want to be admitted again. The ward was like a circus day and night with noise and dreadful care. Thank you for reading. leftpoole

5:37pm Thu 19 Dec 13

He Touched So Many...... says...

Already trying to put 'spin' on this on their website !! On the opening page, theres a CQC logo which says 'click here' but when you follow the link, the CQC report isnt there...its just a 'statement' by dear old Baz Fozzard (whos wife was given a complementary cosy on a board at Poole too!!!! nice little retirement earner for both ). Its been cut and pasted by the tool Spottiswood in a bit of a hurry though...at the top, it says its written 'by' Fozzard himself, yet at the bottom it is written as if he's being interviewed by someone else for a press release ("I have worked at the RBCH..." added Fozzard').they can't even manage the hype efficiently! Read it yourselves......http
://www.rbch.nhs.uk/o
ur_services/support_
services/communicati
ons/latest_news/2013
/18122013.php
Already trying to put 'spin' on this on their website !! On the opening page, theres a CQC logo which says 'click here' but when you follow the link, the CQC report isnt there...its just a 'statement' by dear old Baz Fozzard (whos wife was given a complementary cosy on a board at Poole too!!!! nice little retirement earner for both ). Its been cut and pasted by the tool Spottiswood in a bit of a hurry though...at the top, it says its written 'by' Fozzard himself, yet at the bottom it is written as if he's being interviewed by someone else for a press release ("I have worked at the RBCH..." added Fozzard').they can't even manage the hype efficiently! Read it yourselves......http ://www.rbch.nhs.uk/o ur_services/support_ services/communicati ons/latest_news/2013 /18122013.php He Touched So Many......

5:55pm Thu 19 Dec 13

He Touched So Many...... says...

Oh - a PS on the RBCH use of the phrase 'elderly wards'...its illegal under the Equalities Act to discriminate on the basis of AGE now (like race, or disability, or gender,) and has been since 2010....why are you not just describing them as 'patients' or 'service users'? People get dementia and urinary tract infections at all ages - why do the WW2 veterans who built this town (and the NHS) up from nothing after the war discriminated against in this shoddy way? Do you know which members of staff were told by managers to reuse disposable feeding syringes on these wards by managers to save money Mr. Spottiswood? Do you recall killing these elderly patients by doing so , because one had the untreatable strain of C.Diff and the others got infected and died (http://www.bournemo
uthecho.co.uk/news/8
105057.Bournemouth_h
ospital_death_linked
_to_bug__inquiry_rev
eals/ )? Do you know what Corporate Manslaughter is? Thank heavens for the Liverpool Death Pathway and the fact that quacks can put patients on it with no consent if the patient is unconcious , in their 'best interests' ...werent any nurses concerned about the level of over use on the elderly wards in a Board Meeting last year? Can we make you 'comfy' too???
Oh - a PS on the RBCH use of the phrase 'elderly wards'...its illegal under the Equalities Act to discriminate on the basis of AGE now (like race, or disability, or gender,) and has been since 2010....why are you not just describing them as 'patients' or 'service users'? People get dementia and urinary tract infections at all ages - why do the WW2 veterans who built this town (and the NHS) up from nothing after the war discriminated against in this shoddy way? Do you know which members of staff were told by managers to reuse disposable feeding syringes on these wards by managers to save money Mr. Spottiswood? Do you recall killing these elderly patients by doing so , because one had the untreatable strain of C.Diff and the others got infected and died (http://www.bournemo uthecho.co.uk/news/8 105057.Bournemouth_h ospital_death_linked _to_bug__inquiry_rev eals/ )? Do you know what Corporate Manslaughter is? Thank heavens for the Liverpool Death Pathway and the fact that quacks can put patients on it with no consent if the patient is unconcious , in their 'best interests' ...werent any nurses concerned about the level of over use on the elderly wards in a Board Meeting last year? Can we make you 'comfy' too??? He Touched So Many......

6:03pm Thu 19 Dec 13

lionheart says...

Too many chiefs and not enough indians. Spotswood should resign.
Too many chiefs and not enough indians. Spotswood should resign. lionheart

7:47pm Thu 19 Dec 13

Mozzacc says...

Another typical example of Lions led by Donkeys. The staff are not to blame for this state of affairs, it's the accountants that believe every service can achieve a profit margin however daft this is to straight thinking people. The staff are immensely frustrated as they are on the front line and act as whipping fodder for the NHS Grey Suits.
Another typical example of Lions led by Donkeys. The staff are not to blame for this state of affairs, it's the accountants that believe every service can achieve a profit margin however daft this is to straight thinking people. The staff are immensely frustrated as they are on the front line and act as whipping fodder for the NHS Grey Suits. Mozzacc

10:55pm Thu 19 Dec 13

harryw23 says...

He Touched So Many...... wrote:
Already trying to put 'spin' on this on their website !! On the opening page, theres a CQC logo which says 'click here' but when you follow the link, the CQC report isnt there...its just a 'statement' by dear old Baz Fozzard (whos wife was given a complementary cosy on a board at Poole too!!!! nice little retirement earner for both ). Its been cut and pasted by the tool Spottiswood in a bit of a hurry though...at the top, it says its written 'by' Fozzard himself, yet at the bottom it is written as if he's being interviewed by someone else for a press release ("I have worked at the RBCH..." added Fozzard').they can't even manage the hype efficiently! Read it yourselves......http

://www.rbch.nhs.uk/o

ur_services/support_

services/communicati

ons/latest_news/2013

/18122013.php
Mr Basil Fozard was only appointed as Medical Director in September - So to put any blame on to him is a little harsh. In fact, who knows, he might be just the man to turn it around! And with regards to his wife, if you read properly, you would see that she's been on the Dorset Healthcare board for over 12 years. Long before any of this started. To be re-elected for such a long period must means she's doing something right, in the opinion of both the public and other staff. Perhaps get your facts right, before belittling a couple who both clearly work very hard and devote a lot of time and effort to the NHS.
[quote][p][bold]He Touched So Many......[/bold] wrote: Already trying to put 'spin' on this on their website !! On the opening page, theres a CQC logo which says 'click here' but when you follow the link, the CQC report isnt there...its just a 'statement' by dear old Baz Fozzard (whos wife was given a complementary cosy on a board at Poole too!!!! nice little retirement earner for both ). Its been cut and pasted by the tool Spottiswood in a bit of a hurry though...at the top, it says its written 'by' Fozzard himself, yet at the bottom it is written as if he's being interviewed by someone else for a press release ("I have worked at the RBCH..." added Fozzard').they can't even manage the hype efficiently! Read it yourselves......http ://www.rbch.nhs.uk/o ur_services/support_ services/communicati ons/latest_news/2013 /18122013.php[/p][/quote]Mr Basil Fozard was only appointed as Medical Director in September - So to put any blame on to him is a little harsh. In fact, who knows, he might be just the man to turn it around! And with regards to his wife, if you read properly, you would see that she's been on the Dorset Healthcare board for over 12 years. Long before any of this started. To be re-elected for such a long period must means she's doing something right, in the opinion of both the public and other staff. Perhaps get your facts right, before belittling a couple who both clearly work very hard and devote a lot of time and effort to the NHS. harryw23

11:06pm Thu 19 Dec 13

chelsea53 says...

I had a week in there as an emergency. Many patients had to leave "samples" in the bathroom. You were meant to ring a bell and wait for the nurse to take it away. That often did not happen no nurse. Several nights I went into both toilets ( this was a ward for gastric problems) to find at least 5 pots of faeces uncovered sitting there. When I told the nurse they ignored me. I was left with my iv beeping for an hour at night to be replaces. I had to remind nurses several times they had forgotten my drugs. Several nights none of us could sleep because of the noise the nurses made chatting. We all knew about their love lives. One night for no reason at 3 in the morning they wheeled an empty bed into a full ward, two of them stripped it down and noisily chatted while then cleaned it all over. Nurses were rough with older patients. 2 toilets for 2 wards and not very clean. Food was atrocious with no concern for the type of food a patient with gastric conditions should be eating. Doctors were excellent.
I had a week in there as an emergency. Many patients had to leave "samples" in the bathroom. You were meant to ring a bell and wait for the nurse to take it away. That often did not happen no nurse. Several nights I went into both toilets ( this was a ward for gastric problems) to find at least 5 pots of faeces uncovered sitting there. When I told the nurse they ignored me. I was left with my iv beeping for an hour at night to be replaces. I had to remind nurses several times they had forgotten my drugs. Several nights none of us could sleep because of the noise the nurses made chatting. We all knew about their love lives. One night for no reason at 3 in the morning they wheeled an empty bed into a full ward, two of them stripped it down and noisily chatted while then cleaned it all over. Nurses were rough with older patients. 2 toilets for 2 wards and not very clean. Food was atrocious with no concern for the type of food a patient with gastric conditions should be eating. Doctors were excellent. chelsea53

8:11am Fri 20 Dec 13

notasheep says...

harryw23 wrote:
He Touched So Many...... wrote:
Already trying to put 'spin' on this on their website !! On the opening page, theres a CQC logo which says 'click here' but when you follow the link, the CQC report isnt there...its just a 'statement' by dear old Baz Fozzard (whos wife was given a complementary cosy on a board at Poole too!!!! nice little retirement earner for both ). Its been cut and pasted by the tool Spottiswood in a bit of a hurry though...at the top, it says its written 'by' Fozzard himself, yet at the bottom it is written as if he's being interviewed by someone else for a press release ("I have worked at the RBCH..." added Fozzard').they can't even manage the hype efficiently! Read it yourselves......http


://www.rbch.nhs.uk/o


ur_services/support_


services/communicati


ons/latest_news/2013


/18122013.php
Mr Basil Fozard was only appointed as Medical Director in September - So to put any blame on to him is a little harsh. In fact, who knows, he might be just the man to turn it around! And with regards to his wife, if you read properly, you would see that she's been on the Dorset Healthcare board for over 12 years. Long before any of this started. To be re-elected for such a long period must means she's doing something right, in the opinion of both the public and other staff. Perhaps get your facts right, before belittling a couple who both clearly work very hard and devote a lot of time and effort to the NHS.
Well put harryw 23.
[quote][p][bold]harryw23[/bold] wrote: [quote][p][bold]He Touched So Many......[/bold] wrote: Already trying to put 'spin' on this on their website !! On the opening page, theres a CQC logo which says 'click here' but when you follow the link, the CQC report isnt there...its just a 'statement' by dear old Baz Fozzard (whos wife was given a complementary cosy on a board at Poole too!!!! nice little retirement earner for both ). Its been cut and pasted by the tool Spottiswood in a bit of a hurry though...at the top, it says its written 'by' Fozzard himself, yet at the bottom it is written as if he's being interviewed by someone else for a press release ("I have worked at the RBCH..." added Fozzard').they can't even manage the hype efficiently! Read it yourselves......http ://www.rbch.nhs.uk/o ur_services/support_ services/communicati ons/latest_news/2013 /18122013.php[/p][/quote]Mr Basil Fozard was only appointed as Medical Director in September - So to put any blame on to him is a little harsh. In fact, who knows, he might be just the man to turn it around! And with regards to his wife, if you read properly, you would see that she's been on the Dorset Healthcare board for over 12 years. Long before any of this started. To be re-elected for such a long period must means she's doing something right, in the opinion of both the public and other staff. Perhaps get your facts right, before belittling a couple who both clearly work very hard and devote a lot of time and effort to the NHS.[/p][/quote]Well put harryw 23. notasheep

10:15am Fri 20 Dec 13

Phixer says...

High Treason wrote:
Maybe the Echo could do a poll to decide if the public think Tony Sportswood should resign. But they won't, it is to political for them.
The Echo has at least published this 'story' to allow public comment and it is clear from those who comment that the CEO, at least, does not have the public's and taxpayers confidence to do his job.

But will anyone write to their local councillors, the Dorset health authorities, their MP or the Secretary of State? Unlikely, so the public will not vote with their pens to make our politicians aware of our feelings.

Quite why my taxable pension should be robbed not only to pay the CEO's salary but his own fat-cat pension and - maybe - a fat redundancy payment beggars belief.

Just don't hold your breathe to expect this local rag to stand up for the residents, taxpayers or users of RBH.
[quote][p][bold]High Treason[/bold] wrote: Maybe the Echo could do a poll to decide if the public think Tony Sportswood should resign. But they won't, it is to political for them.[/p][/quote]The Echo has at least published this 'story' to allow public comment and it is clear from those who comment that the CEO, at least, does not have the public's and taxpayers confidence to do his job. But will anyone write to their local councillors, the Dorset health authorities, their MP or the Secretary of State? Unlikely, so the public will not vote with their pens to make our politicians aware of our feelings. Quite why my taxable pension should be robbed not only to pay the CEO's salary but his own fat-cat pension and - maybe - a fat redundancy payment beggars belief. Just don't hold your breathe to expect this local rag to stand up for the residents, taxpayers or users of RBH. Phixer

4:01pm Fri 20 Dec 13

O'Reilly says...

muscliffman wrote:
I am confident nearly everyone reading about this is wondering why the senior management of our Royal Bournemouth Hospital can still be in office today, because in the private sector they would have rightly 'departed' in disgrace some time before this shameful matter even went public.

We should all be far more curious about why in the British public sector a culture has lately developed where there is never any accountability and in nearly every situation absolute priority within the system seems always to be the preservation of all the individual 'public servant' managers who have failed and not the greater public interest - and the bigger the individual fat cat, the more protected they evidently are.

The senior management of our Hospital whose individual or corporate incompetence has been roundly criticised in this report should not have to be sacked, because they should have honourably resigned immediately - and left without any of the virtually routine NHS management 'handshake' deals. And for all our sakes there should be no question of any of them reappearing in a senior public sector role again either, let alone back in the NHS - as again it seems is almost a routine.

It often appears as these stories unfold that there is some order to the manner in which public sector management wherever they may fail (Council, BBC, NHS, Police etc) are able to reach a point beyond appropriate public reproach and normal decent accountability. Indeed everyone of them will apparently hurry to cover each others back - it is as if they are all are engaged in some sort an organised common purpose in their own self preservation and interests.
Sir David Nicholson...........
..........
[quote][p][bold]muscliffman[/bold] wrote: I am confident nearly everyone reading about this is wondering why the senior management of our Royal Bournemouth Hospital can still be in office today, because in the private sector they would have rightly 'departed' in disgrace some time before this shameful matter even went public. We should all be far more curious about why in the British public sector a culture has lately developed where there is never any accountability and in nearly every situation absolute priority within the system seems always to be the preservation of all the individual 'public servant' managers who have failed and not the greater public interest - and the bigger the individual fat cat, the more protected they evidently are. The senior management of our Hospital whose individual or corporate incompetence has been roundly criticised in this report should not have to be sacked, because they should have honourably resigned immediately - and left without any of the virtually routine NHS management 'handshake' deals. And for all our sakes there should be no question of any of them reappearing in a senior public sector role again either, let alone back in the NHS - as again it seems is almost a routine. It often appears as these stories unfold that there is some order to the manner in which public sector management wherever they may fail (Council, BBC, NHS, Police etc) are able to reach a point beyond appropriate public reproach and normal decent accountability. Indeed everyone of them will apparently hurry to cover each others back - it is as if they are all are engaged in some sort an organised common purpose in their own self preservation and interests.[/p][/quote]Sir David Nicholson........... .......... O'Reilly

4:15pm Fri 20 Dec 13

O'Reilly says...

Mozzacc wrote:
Another typical example of Lions led by Donkeys. The staff are not to blame for this state of affairs, it's the accountants that believe every service can achieve a profit margin however daft this is to straight thinking people. The staff are immensely frustrated as they are on the front line and act as whipping fodder for the NHS Grey Suits.
Aye.....unlimited power in the hands of people with very limited minds......
[quote][p][bold]Mozzacc[/bold] wrote: Another typical example of Lions led by Donkeys. The staff are not to blame for this state of affairs, it's the accountants that believe every service can achieve a profit margin however daft this is to straight thinking people. The staff are immensely frustrated as they are on the front line and act as whipping fodder for the NHS Grey Suits.[/p][/quote]Aye.....unlimited power in the hands of people with very limited minds...... O'Reilly

5:34pm Tue 24 Dec 13

rbchbentashell says...

notasheep wrote:
harryw23 wrote:
He Touched So Many...... wrote:
Already trying to put 'spin' on this on their website !! On the opening page, theres a CQC logo which says 'click here' but when you follow the link, the CQC report isnt there...its just a 'statement' by dear old Baz Fozzard (whos wife was given a complementary cosy on a board at Poole too!!!! nice little retirement earner for both ). Its been cut and pasted by the tool Spottiswood in a bit of a hurry though...at the top, it says its written 'by' Fozzard himself, yet at the bottom it is written as if he's being interviewed by someone else for a press release ("I have worked at the RBCH..." added Fozzard').they can't even manage the hype efficiently! Read it yourselves......http



://www.rbch.nhs.uk/o



ur_services/support_



services/communicati



ons/latest_news/2013



/18122013.php
Mr Basil Fozard was only appointed as Medical Director in September - So to put any blame on to him is a little harsh. In fact, who knows, he might be just the man to turn it around! And with regards to his wife, if you read properly, you would see that she's been on the Dorset Healthcare board for over 12 years. Long before any of this started. To be re-elected for such a long period must means she's doing something right, in the opinion of both the public and other staff. Perhaps get your facts right, before belittling a couple who both clearly work very hard and devote a lot of time and effort to the NHS.
Well put harryw 23.
I doubt it ...did he report the hospitals' staffing practices to the CQC himself? No. Did his wife? No. Do they work for nothing? No.
[quote][p][bold]notasheep[/bold] wrote: [quote][p][bold]harryw23[/bold] wrote: [quote][p][bold]He Touched So Many......[/bold] wrote: Already trying to put 'spin' on this on their website !! On the opening page, theres a CQC logo which says 'click here' but when you follow the link, the CQC report isnt there...its just a 'statement' by dear old Baz Fozzard (whos wife was given a complementary cosy on a board at Poole too!!!! nice little retirement earner for both ). Its been cut and pasted by the tool Spottiswood in a bit of a hurry though...at the top, it says its written 'by' Fozzard himself, yet at the bottom it is written as if he's being interviewed by someone else for a press release ("I have worked at the RBCH..." added Fozzard').they can't even manage the hype efficiently! Read it yourselves......http ://www.rbch.nhs.uk/o ur_services/support_ services/communicati ons/latest_news/2013 /18122013.php[/p][/quote]Mr Basil Fozard was only appointed as Medical Director in September - So to put any blame on to him is a little harsh. In fact, who knows, he might be just the man to turn it around! And with regards to his wife, if you read properly, you would see that she's been on the Dorset Healthcare board for over 12 years. Long before any of this started. To be re-elected for such a long period must means she's doing something right, in the opinion of both the public and other staff. Perhaps get your facts right, before belittling a couple who both clearly work very hard and devote a lot of time and effort to the NHS.[/p][/quote]Well put harryw 23.[/p][/quote]I doubt it ...did he report the hospitals' staffing practices to the CQC himself? No. Did his wife? No. Do they work for nothing? No. rbchbentashell

6:40pm Mon 30 Dec 13

Ebb Tide says...

Phixer wrote:
High Treason wrote:
Maybe the Echo could do a poll to decide if the public think Tony Sportswood should resign. But they won't, it is to political for them.
The Echo has at least published this 'story' to allow public comment and it is clear from those who comment that the CEO, at least, does not have the public's and taxpayers confidence to do his job.

But will anyone write to their local councillors, the Dorset health authorities, their MP or the Secretary of State? Unlikely, so the public will not vote with their pens to make our politicians aware of our feelings.

Quite why my taxable pension should be robbed not only to pay the CEO's salary but his own fat-cat pension and - maybe - a fat redundancy payment beggars belief.

Just don't hold your breathe to expect this local rag to stand up for the residents, taxpayers or users of RBH.
It should be noted that the Council of Governors have 'hire and fire' responsibilities. No doubt they are considering the position and will advise us all in the very near future.

If they don't then, having examined the relevant web site, perhaps the Governor Co-ordinator will advise (01202 704246) if asked or perhaps a long serving Governor like Sharon Carr-Brown who currently chairs the Governor's scrutiny group may be able to help clarify the position for us and the Echo ?
[quote][p][bold]Phixer[/bold] wrote: [quote][p][bold]High Treason[/bold] wrote: Maybe the Echo could do a poll to decide if the public think Tony Sportswood should resign. But they won't, it is to political for them.[/p][/quote]The Echo has at least published this 'story' to allow public comment and it is clear from those who comment that the CEO, at least, does not have the public's and taxpayers confidence to do his job. But will anyone write to their local councillors, the Dorset health authorities, their MP or the Secretary of State? Unlikely, so the public will not vote with their pens to make our politicians aware of our feelings. Quite why my taxable pension should be robbed not only to pay the CEO's salary but his own fat-cat pension and - maybe - a fat redundancy payment beggars belief. Just don't hold your breathe to expect this local rag to stand up for the residents, taxpayers or users of RBH.[/p][/quote]It should be noted that the Council of Governors have 'hire and fire' responsibilities. No doubt they are considering the position and will advise us all in the very near future. If they don't then, having examined the relevant web site, perhaps the Governor Co-ordinator will advise (01202 704246) if asked or perhaps a long serving Governor like Sharon Carr-Brown who currently chairs the Governor's scrutiny group may be able to help clarify the position for us and the Echo ? Ebb Tide

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