Broken down lift has left me prisoner in my own home, says 93-year-old grandmother (From Bournemouth Echo)
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Broken down lift has left me prisoner in my own home, says 93-year-old grandmother
A GRANDMOTHER has become a “prisoner in her own home” after a lift broke down a month ago.
Kath Boon, who is 93 years old, has had to crawl up a flight of stairs at her Radian Housing property in Parkstone as a result of the problems with the lift.
Granddaughter Mel Wilson, who lives in Ferndown, said she is “appalled” at the failure of the company to deal with the issue.
“I’m shocked and disgusted that she has effectively been stranded in her own home,” said Mrs Wilson.
“We have called and called, and we’re desperate to get this sorted, but we’ve barely heard back from them, and they seem to be completely ambivalent about it.
“On the few occasions she has managed to be helped downstairs by family, she has great difficulty getting back up the stairs, and this has led to her crawling up on her hands and knees. It’s totally unacceptable.”
Mrs Wilson said her grandmother has been forced to rely on family for the month.
She added: “She is usually a very independent lady, but this is making her housebound.
“She has also called us in tears. It’s just awful. We can’t understand how it’s taking so long to repair the problem when people are trapped indoors constantly.
“I just feel that this would have been sorted within days if it had happened at a shopping centre.”
Mrs Wilson accused the housing group of being “blase” about the problem.
“It’s an unbelievable situation,” she said.
Jeremy Dickin, external contracts administrator for Radian, said: “We would like to express our apologies for the inconvenience to those living at Wesley Road, as their access to and from their homes is important to us.
“We are also frustrated by the length of time that it has taken to repair the lift and have been doing all that we can to get it fixed, since the lift went out of action on September 19.
“We have had daily communication with our lift contractors and our external adviser has been working with us in order to resolve the situation.
“To residents, or their family members, who have expressed concerns about the issue of getting in and out of the properly, we have offered alternative arrangements.”
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